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Water And Smoke Damage reviews in Westerville

  • A
    Don was great to work with. He went over the questions/quote I had before I agreed. The guys showed up when they said they would. Don also stopped over before they started. They made sure they cleaned everything up when they were done. Don called that evening to make sure I was happy with the work. Good experience. Will work with them again.
    - John S.
  • A
    I was very happy with the response time from Dry Patrol. Within 2 days of my call a very knowledgeable consultant came out and reviewed my situation for free. He did not find any issue that needed remediation. He was very thorough, professional, and honest. If I do have an issue in the future I will call them again.
    - Kim M.
  • A
    Restoration 1 did a great job and was very easy to work with. During our home sale, the relocation company required us to take care of some mold in the attic that was found during inspection and also to remove water stains from the block walls in the basement. Restoration 1 was able to get an estimator out to us within a day and got the work scheduled and completed within a week of the relocation company giving us approval to proceed. The Restoration 1 employees were prompt, courteous, professional and did a great job at a fair price. They treated the entire attic for mold and took care of the basement as well. Restoration 1 treated us and our home well and I would definitely hire them again.
    - Carole B.
  • A
    Great job-very professional. I had some light water seepage through the wall and thought that I had mold but it turned out just to be efflorescence. However, instead of charging me more they cleaned the entire wall and then painted it with a special coating to prevent that from happening again in the future. They cleaned up after themselves and even made sure to apply a preventative in case there was any questionable areas, which there were not, thankfully.
    - Patricia C.
  • A
    Within 3 hours of calling them, they had a team at our house to fix the problem. Chad and Steve did great work. They were polite, professional, had a good sense of humor, and most importantly had the equipment and training to solve the problem. Our basement is unfinished, which was good for us in this case because it made clean-up simpler. They were able to bring their vacuum and cleaning-water lines in through a basement window, so it wasn't disruptive for the family while they were cleaning. 4 hours after they arrived, the house smelled clean again and the basement floor and walls were thoroughly washed, sanitized and treated with an antimicrobial. We had some things that were saturated by sewage, which they bagged up and hauled off for us. Cleaning up sewage that has accumulated in a basement is nasty, potentially hazardous work. Chad and Steve went at the job with good humor and diligence. Most importantly, they did work I would never have been able to do on my own, and they got it done quickly and effectively. I'll note that since the sewer backup I've had a proper check valve installed on the basement drain line. I don't think I will ever need this sort of service again. However, if I do, these guys will be the first people I call.
    - Timothy K.
  • A
    This company is very professional and knowledgeable, and their top priority is to make the customer happy. They thoroughly explained each step of the process before it was performed, and asked if we had any questions. Everyone who came to the house introduced themselves, worked hard, cleaned up daily, and explained the next step. They worked with me on timing and they were always punctual. I would definitely hire them again, and I highly recommend this company. We are so pleased with the results of their work!
    - Cynthia B.
  • A
    Patrick came out and gave me some advice on how to mitigate the situation. He was prompt with a pre-call to let me know he was on the way for our appointment, and he arrived right on time. I was relieved to hear that I could do the work myself, and he outlined the steps on what to do. He was happy to help, and offered to stop by in a few weeks to take a look to see if everything worked out OK. If I ever need their services in the future, I would feel confident that they would be the right people to hire. Very professional and knowledgeable, and obviously caring and understanding.
    - Marilu Q.
  • A
    Subsequent to a plumbing repair of a significant upstairs water leak, we called Dry Patrol of Columbus for help in drying out the damaged areas. They were prompt in their arrival, described exactly what they would do and how long it would take, removed damaged flooring, wall board and insulation and set up the necessary equipment quickly to prevent mold formation. They returned each day at a set time to check on the progress and ran tests to ensure that structures were adequately dry to begin restoration. In all cases the personnel were efficient, and provided detailed documentation of the drying operation progress. I would recommend Dry Patrol unequivocally for any restorative drying services. They did an outstanding, efficient job.
    - Stan V.
  • A
    It is so nice to have your carpets cleaner by the owner! I scheduled via email on a weekend evening. He responded immediately and schedule a time. He is very professional, extremely thorough and friendly. My sofas and carpets look beautiful. I highly recommend him.
    - Lori M.
  • A
    In April 2016, we experienced a major water line break in our basement. Unfortunately, the break occurred in one of the walls that make up the finished portion of our basement. After engaging our insurance company and getting the break repaired, we elected to contract with the Westerville franchise of PuroClean to perform the urgently needed remediation. This entailed removing the ruined carpet, as well as all impacted insulation, drywall, and wood baseboards. Of course, it also required an immediate and complete drying of the entire basement floors and walls using their powerful and highly specialized drying equipment. Throughout this remediation phase of the work, it was apparent to both my wife and myself that the PuroClean team was genuinely dedicated to getting the job done quickly, correctly, and thoroughly. This was especially true of their on-site manager, Anthony Talley. Throughout the duration of the remediation process, both Anthony and the franchise owner, Michael Martin, stayed in close communication with my insurance company to ensure that everyone was in complete agreement about the details and cost of the work that was to be done. From my own perspective, I wanted absolutely no miscommunication in that regard, and I was pleased that there was none. Moreover, the friendliness and good nature of the key PuroClean team members helped to make a trying ordeal just that much more tolerable for me. Based on our good experience with PuroClean during the ���Remediation��� Phase, I elected to contract with PuroClean for the ���Rebuild��� Phase as well. Once again, I was quite pleased, as the team���s professional skill and attention to detail continued into this phase. The team members were friendly and professional and clearly displayed a willingness to adapt in order to meet my needs as the customer. I would especially like to recognize the fine work that Anthony did in managing the overall job (both the remediation and rebuild phases). While planning, scheduling, and overseeing the team's work on a regular basis, he was instrumental in establishing and maintaining a trusting relationship with myself. In addition, there were excellent contributions made by his experienced assistants (George and Henry), both of whom exhibited strong skills. I was particularly delighted with the excellent job that Anthony and George did while re-staining the baseboards. Finally, I will note that the franchise owner himself (Michael) showed up quite positively to me throughout both phases as the ultimate guarantor of the company���s service quality. In addition, the PuroClean team���s flexibility was clearly exhibited when I encountered a major problem with a separate vendor who was installing our new carpet. The first new carpet installation had been botched by them and a second installation became necessary. All of this was extremely aggravating to my wife and me. While this part of the job was outside the purview of PuroClean, it required that the PuroClean team work patiently with me as we all juggled schedules and awaited the successful completion of the carpet work. My only disappointment, albeit a significant one, occurred at the very end of the Rebuild effort as PuroClean was putting the final touches on the job. A careless accident by one of the team members necessitated some last-minute rework. Fortunately, the problem was resolved, and we have been delighted with the final results of the rebuild work in our finished basement. Some final views ���. I assess this PuroClean franchise to be a highly competent organization that is truly dedicated to customer service. Helping customers recover from disasters is the core of their business and it is in this specialty that they truly shine. I highly recommend them for any urgent remediation work involving water damage. With regard to the rebuild work, we observed the same positive traits as had been on display by the team during the remediation work. If their work does not immediately satisfy the customer, they willingly stick with the task until it does. As such, I can also recommend PuroClean for this phase of the work, with a single caveat. Since the intensity of the company���s primary business activity (disaster remediation) is unpredictable -- often driven by the occurrence of weather-related problems ��� their work load can be boom-or-bust in nature. Thus, the PuroClean team had to juggle their rebuild work on our job with other disaster recovery jobs that they also took on during our rebuild phase. In our case, we did not have a pressing need to quickly get the rebuild work done. Given how happy we were with the team, it was not a problem for us to have some unpredictability in the rebuild schedule.
    - SUE & BILL L.
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Water And Fire Damage Services in Westerville

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