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Podiatry reviews in Westerville

  • A
    Tendon replacement surgery April 15 took an hour as an outpatient. 4 weeks later my cast was replaced with a walking cast I expect to graduate to a boot in a few days. I dreaded this surgery but this team made it somewhat bearable.
    - Jacquelyn K.
  • A
    Discovered on the day of the appointment that I went to the wrong web site, and that I completed the wrong paper work.  The assistant said it was not a big deal and had me complete the correct documents, which were much shorter and simpler than the ones for the other podiatry office.  I liked that one of the forms had a drawing of the top and bottom of both feet, on which you could indicate precisely where you were having pain, which the doctor would see before meeting My wait time in the waiting room was reasonably short.  Once in the patient room the nurse asked me questions about my problem.  She was friendly and polite.  Dr. Contento came in a short while later and knew from looking at the bottom of my foot exactly what the problem was.  He confirmed that it was a callous (a deep one), not a planters wart (as another physician--a general practitioner--had indicated).  He said he could cut out the callous, fairly painlessly in five to ten minutes, while I was there, and that there was an 85 to 90% chance it would not return and I would never have to see him again about it.  He said that on rare occasions he had to see patients a second time about this type of issue, and that it had never taken him more than two visits to resolve.  
    I was enthused and gave Dr. Contento the go ahead to cut out the callous.  He did so, and then put a chemical in the third of an inch hole where the callous used to be.   He then instructed me to wash off the chemical later that day (I don't remember how many hours after--maybe two), which I did.  
    That day and the next, my right foot felt as bad, if not worse, than it did before the callous was removed, every time I put pressure on it.  So, two days later, I called and spoke with the a nurse (a different one than the one I saw when I was at the office).  She told me that it was normal, and that some times it took a day longer to completely heal.  She said if I continued having pain by week's end, to call back and schedule another appointment.  To my amazement, she was right.  The pain did go away, and I have had no additional issues with that callous re-developing.  
    I don't remember the cost, but believe it was between $20 and $40 total, which was far less than the dozens of Dr. Scholl's callous removal kits I purchased over the counter.  Well worth it!!

    It's now mid-August 2014 (7 months after the procedure) and I have had no problems with callouses developing on the bottom of my right foot.  I'm extremely pleased!

    - Ramesh T.
  • A
    Dr Mehl is very good at explaining the procedure, and recovery period. He was always very patient in answering my questions. On the day of surgery he was great, went as planned and told me to call him with any problems. My husband actually had to call (on a weekend) due to a reaction to a prescription and Dr Mehl answered not an answering service provided the answers we needed and told me not to hesitate to call again if we had questions. The recover time was exactly what he said and I am on the road to recover with Physical Therapy.
    I would not hesitate to recommend Dr Mehl to anyone! He is always up to date on the latest information and is very knowledgeable and will pass that education on to his patients, which I appreciated very much.
    - Kevin L.
  • A
    Dr. Roof is such a wonderful health care provider that I continue to see him?despite having moved to another city!  He is always prompt, helpful, informative, understanding, and accommodating.  He explains how something happens, why it may have happened, gives multiple options for treatment, explains the impact/advantages/disadvantages such a course of action is likely to have.  I fractured my sesamoid bones in my big left and big right toes some years back.  At that time, we decided against surgery which was painful, expensive, would keep me from work for several weeks/month.  We tried a cortisone shot for the pain, which seemed to work beautifully in my left foot.  My right foot was another story.  After nearly 5 years of pain, I noticed that I had begun walking on the sides of my feet to avoid putting pressure on my broken sesamoid bone.  My back, hip, and the rest of my foot began hurting.  While I could have gone forever without surgery, Dr. Roof said that the point at which walking becomes unworkable, the situation would be unacceptable for him.  I realized he was right and scheduled surgery, which happened yesterday. Dr. Roof and his staff were helpful, friendly, and available right up to the surgery.  I needed multiple forms filled out for my medical leave of absence from work, as well as prescriptions and other paperwork faxed/emailed to me in Columbus, Ohio.  The surgery went beautifully, an--in addition with leaving me his personal cell number and welcoming me to call at any time with any questions--Dr. Roof called me last night to check on me, answer questions and give an operative report.  I hurt like the Dickens right now, but I know exactly what my body is doing, how long it will take to mend, what steps I can do to further my recovery, and that, come spring, I will be walking beautifully and painlessly for the first time in years.  I am supremely grateful to Dr. Roof and would highly recommend him to any and everyone.
    - Nurit P.
  • F
    First of all, I thought the waiting room and doctor rooms were dated and a little grubby.
    The doctor applied medicine to my daughter's foot that did not work and the next doctor I saw said that medicine would never have worked.
    It was hard to schedule with the doctor and I had to take my 4th grade out of school.
    At the second appointment we waited an hour - every time I asked how long It would be i was told any minute now. Eventually when we decided to leave they said there had been an emergency and someone had to have a toe nail removed.
    I saw another doctor in a different practice and started over again with treatment. He applied something different - did not bandage her foot up painfully like at Gentle footcare - and the treatment worked.

    When I received my bill for $130, I called and disputed it. I was told someone would call me back. No one did.
    A month later I receive the same bill. I called again and was told someone would call me back. They didn't.
    I received another bill a month later now with charged very overdue. This time I wrote a letter examining why I was disputing the bill. A few days later I received a call from one of the receptionists. She told me that she had tried to call me back several times at this number (which was odd and honestly a lie). The owner had reviewed my situation and I had to pay my bill. If I didn't pay it by the end of the month, they would send it to the debt collector.

    At this point I gave up, waved the white flag and just wanted to be done with this awful company. I paid the bill on my credit card. A few days later I received a letter from a debt collector for this bill ( with additional charges).
    So basically Gentle Footcare had turned around and immediately sent the bill to the debt collector without giving me time to pay the bill. Another lie from them! (And I can see on statement that the payment was made on my credit card so they received the payment slip).

    Do not go to this podiatrist. Staff are rude, it is hard to schedule, they are not timely, treatment does not work, it is expensive and customer service is in the negatives.

    - Steve R.
  • A
    I've been able to get an appointment in a relatively short period of time. Because she works out of multiple offices, sometimes it is confusing to know which office I am speaking with when I am on the phone with her staff. I believe my care was positive and the cortisone shots i received during in-office visits really did make a difference in my comfort level. Dr. Moeller was great to fit me in before a cruise vacation so I could get a cortisone shot before the trip and be more comfortable. Her staff was also very understanding when I had to cancel an appointment because my business flight was delayed and I would not be returning to Columbus in time for the appointment.
    I'm in my 40's and most of the patients in the waiting area appeared much older than me.
    - Alan V.
  • A
    Was able to schedule an appointment about a week out from my phone call. Delivery of intake materials was done on-line saving lots of time at initial appointment, front desk staff very personable and recommended MRI be done at alternate location that was cheaper than the MRI facility on site!
    Orthopedic shoe and orthotics store on-site makes shoe and adaptive equipment purchases easy. On the positive, I don't get the sense they are pushing patients to use this service but it does make it very convenient!
    - Alan V.
  • A
    Dr. Zoop is a distinct credit to his profession! He expalins all the options and then you decide. He doesnt promote anything other that what the patient wants. I made my choise and they did the surgery expalining every little detail. I wouldnt hesitate in reccomending him
    - Joha & Fredda S.
  • A
    For me, he is not always available at the right times. He is in a different city. He works on the days that my husband is not off and vice versa, so we have to go in the afternoons on the days that my husband works. The only reason that's a pain for us is because getting up to that city is a pain right after work. That isn't his fault. That's just the schedule. I have gone to him for quite a few years. I suppose I could find somebody closer out here, but I like him, so we just deal with it. I have used him for years.
    - JUDY G.
  • A
    He is very economical and works with me. He has a dry personality but is a good physician. He is fast and good at what he does. I almost never have to wait in the waiting room. I would use him again in the future.
    - Suzanne C.
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Podiatrists in Westerville

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