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Moving reviews in Westerville

  • A
    From the start, great advice and great service. I also liked their "not to exceed" pricing on the long distance move. Of the 3 companies interviewed, they were the only ones with this pricing. They also did the best job of estimating truck size and needed materials. We sold our home and divided possessions into three separate moves. Pam worked closely with me on scheduling. All moves went smoothly with no damage. The first move loaded a 16ft truck and moved donated furniture to a garage for easy pick up. The crew made it look effortless. The second move was local and involved carrying furniture up 3 flights at destination. The out of state move included packing fragile items. Crew lead Mark was very accommodating of my schedule and had my home loaded in time for cleaning crews to do their work that same day. At the out of state destination, the truck stayed on the street, making a longer walk than desired for the movers. But it gave me peace of mind. Mark's experience and knowledge paid off. He was observant of furniture condition and provided felt covers for worn couch legs. He easily reassembled adjustable beds and bed frames. Definitely a "service first" attitude. I highly recommend Mr. Movers of Ohio.
    - Ann B.
  • A
    This is the second time I've used Moving Ahead Services, and was once again, extremely pleased with the service! I purchased some furniture from a friend, and needed to move it within the city (from my friend's place to my house). They called 15 minutes before they arrived, arrived within the time window they promised, were courteous, and the job was complete in about an hour. I highly recommend this company, and I will continue to use them going forward.
    - Andrea R.
  • B
    It went fairly well. I didnt have to lift a thing, so I was happy. For the rate I paid, I've paid 4 times that amount before. The guys were courteous and precise. They had a method and executed it. The only thing that I should have done was mark all fragile boxes with red tape, so they would know when stacking.
    - Chandra C.
  • D
    This move did not go well from the very beginning. The estimate was done several months before the move actually took place and I asked the rep to come back out to review the job to make sure he had enough people to do the job properly. He said that wouldn't be necessary but I had him add an additional person. Even without the extra person, there weren't enough people to do the job properly. The issues: 1. Not enough people to do the job. 2. Crew was not careful and even after being told to treat the items more gently. 3. Rain storm hit in the middle of the move and the trucks doors were open. Many items in the truck got very wet. Crew did nothing to close up the trucks to prevent the water from getting in the trucks. 4. Once we got to the new house, the crew did things that I told them directly not to do like using a dolly on wooden stairs. Bottom Line: 1. Several items were damaged including our new bedroom furniture. A drawer was broken and large chips were taken out of the frames of several pieces. 2. An office chair was broken as a result of one of movers improperly disassembling it. 3. An office desk was also damaged. 4. Filing cabinet has handled so roughly that two of the locking mechanisms were destroyed. 5. A very valuable piece of jewelry disappeared from a night stand during the move. When I notified the rep from Black Tie when it was noticed I was told that they weren't responsible and that their crew couldn't have stolen or lost it. Essentially, I was told that we had lost it not them. After reporting the damage, I got the run-around from the "damage" representative. Didn't show up for an appointment. I was told that they would fix things and then after 2 weeks, they offered a cash settlement. When I called back to tell them about more damage that had been discovered, they refused to pay anything additional. This company may be owned in part by a celebrity and they promised "Black Tie" service, our experience was very poor. I am very sorry that I listened to the recommendation that I was given. I used a different moving company two weeks later to move an additional family member into the house and had no issues. Much cheaper as well!
    - ROBIN H.
  • A
    Chris and Gage arrived on time, worked efficiently and completed the job with professionalism. I was especially pleased by the care and patients used to move my Dad into his retirement home. In retrospect, I must confess that we were a bit unorganized and indecisive about what should move and what should stay. However, Chris and Gage got it done and my family is very please with the job that they did.
    - Felicia S.
  • A
    We are moving from Ohio to Florida. We needed to protect our most cherished furniture. They carefully measured and created custom crates. Best furniture craters. Totally professional. So worth every penny we spent on protecting our valuables.
    - Leslie L.
  • A
    The move went flawless! Sub zero wind chill temperatures, actual temperature was 8. Two trucks, 5 men, they packed and moved everything without complaints of snow and cold. This what true professionals do. Thank you Mr. mover!!
    - Dennis H.
  • A
    I was extremely happy with Efficient Movers. They were punctual and very professional. Handle the move with efficiency and were very careful with everything they did. They definitely made the move very easy, and I would highly recommend their services to anyone.
    - Amy H.
  • D
    Day 1 was packing. First, they went to the wrong house. I had talked to the office the day before and clarified which house we were moving from and which we were moving two. This information was never relayed. The guys were young and for most part inexperienced and it showed. Two of the three guys did a pretty good job. One consistently talked without working and would only start up again when I walked into the room. He also didn't put any label at all on the boxes he packed. I'm pretty sure he isn't working there any more. They missed about half the closets, a bathroom, all the pictures on the wall, etc... Day 2 was moving. They worked hard but were inefficient. No one was in charge. They didn't bring any tools to take doors off of hinges or disassemble furniture. They didn't have mats to put down to keep the carpet clean so they had to have someone bring those. Then they only put them on the hard floor in the foyer so the carpet on the stairs are now the color of mud. What was estimated to take 6 hours took 12. I had to show one guy how to take a door off the hinges by popping the pins after he took all the screws out of the hinges. They left stuff behind in every room in the house, and not the stuff they can't take like chemicals, just random miscellaneous stuff. When I asked why, he said that they put the big stuff in first and the way they packed there was a high probably of these things getting damaged if they put them on the truck. If that doesn't make sense to you well it didn't make sense to me either. They said they couldn't unmount a tv from the wall. So we did all that. And yet they still left every tv in the house on the floor. I've spent the last three days packing and moving everything they left behind. I will give the company credit for not charging me for the full time for the move. I provided them with examples of things that were just not done well so they capped the price at 110% of the estimate. But still I paid $2,000 for two frustrating day and then had to spend three more days moving everything they left behind. The guys were very nice and personable but they had not been trained and no one was in charge and running it like it should be run. I used Two Men and a Truck in the past but will never use them again.
    - Julie C.
  • A
    Our crew did an amazing job moving our furniture and belongings. Brandon, Josh and Keyvon were so positive and friendly while moving a lot of heavy furniture through nasty rain for a very long 11 hour day! All three were extremely polite. Josh and Keyvon were so hardworking and Brandon had a light-hearted personality that kept us laughing and stress-free throughout the day. We had a couple hiccups...a couple wall marks and a lamp base that broke (still functional and he was so apologetic and explained how to contact the company if needed). Some issues are to be expected when moving everything out of a house and we were pleased that these were the only casualties...there would've been many more had we tried to move ourselves! Our crew were true professionals and showed it every time they moved a large or heavy piece, in their coaching and encouragement of one another. We did get quite a bit of muddy footprints on our carpet, due to the heavy rain all day. In hindsight, we should've laid plastic to protect our carpet or touched base with the company ahead of time to ask about their procedure or recommendations for rainy day moves. While carrying heavy pieces, the guys did everything they could do to minimize tracking the mud inside. We feel that we were fortunate to find a great company like Leaders and get a fantastic crew! We also felt that their pricing was very reasonable. We will definitely recommend Leaders to others that we know who are looking for a moving company!
    - Danielle W.
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Moving Companies in Westerville

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