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Phone Company reviews in Westerville

  • C
    No body came out here. We just used the 1-800 number. My husband always says the price is too much. I didn't speak to them, my husband did. They should lower the price, be a little more professional on the phone and have workers who actually live in the United States.
    - Don M.
  • B
    Their service is fine but they don’t always honor their contracts. I had about a 45-day in and out with them until I finally gave up. I contacted the Better Business Bureau which got it resolved in less than a week. I can’t find any complaints about the reception. I think it’s good. All the services are wrapped together and I think the internet and phone services are fine. They have special offers which I try to take advantage of. It’s the pricing which I find hard to get them to honor verbally. I have had more than one problem with them so I learned to make the agreements in writing. Since I started doing that, I haven’t had any problems.
    - Richard R.
  • C

    I have the UVerse 450 package which is their top tier package. AT&T is good and the coverage is good. I have not had any problems with the service. Occasionally when the power goes out they do have some problems with their wi-fi system to be up and running. I think the quality is fair. Everything is on the computer so I don't speak to people. The only people you talk to are from India.

    - Joseph H.
  • C
    My main like is their swiftness in setting and making the appointment of getting the upgrade. My main dislike is their lack of follow-up with things that they need to get done and not get too much into it. They installed our internet, but they were supposed to dig a trench in the backyard for the wire to go underground. It literally took them two months in order to do that and there was lack of follow-up there. I have always been satisfied with them except for this past deal. I would use them again in the future as long as they are punctual in following-up.
    - Robert W.
  • D
    BEWARE of the "award winning products and service" WOW! Internet-Cable-Phone "claim" they provide. I am COMPLETELY disgusted with paying for a service that I'm totally unhappy with. Cable's lack of concern, and to EVEN TRY to make me a satisfied customer, just makes me even more upset. I have had to have their service techs, more than once in two years time, come to address various issues. First was the cable "pixilation" issues they claimed wasn't happening as "they had no other calls about it, so, they can't fix it". The very NEXT day, it stopped. Amazing. A couple of months later, the Internet kept "throttling" down(documented speed tests) to almost nothing, as my service would FREEZE, and re-booting would remove you and NOT allow you to get back on the homepage. Their service tech came out and "claimed" it was due to "someone in my neighborhood's WiFi router" was back-feeding into the cable service, causing everybody's internet service to slow to a crawl, or freeze. AGAIN, the very next day, all is well. Another miracle. I used to have their "Signature" cable(150 channels) and the "free" DVR that suddenly was NOT FREE, and jacked up my monthly bill. I returned the cable box as I did not want to HAVE to pay for the use(and never used it) of the DVR for a "fee". Then, two months ago they raised my cable rate, if ever so slightly, claiming it was from "unavoidable fees they must pay to the network providers, in order to bring their programs on cable". So I dropped back to the "basic"(85 channels) cable service, in order to save $10 per month. That was better, but very short lived. Two months later, my "contract" expired by 2015, and my rate jumped from $76.51 up to $94.51. I had to call "customer service", twice, because I was hung up on by automated machine first time after being put on "hold", I finally got through to a "customer service specialist" and asked for help in lowering bill back to a reasonable amount. The reply I got was, "I'm sorry, but there is nothing I can help you with". But, they DID THANK ME for being a "loyal" WOW! customer. They couldn't, actually, WOULDN'T, help a "loyal" customer. Thanks for the INSULT. Believe me when I say that I'm just NOT feeling the "Loyalty" at all. I will be cutting the cable TV cord very soon. Since ALL cable companies don't mind shafting their customers, I'm looking into alternative offerings that are just now being made public. Sling TV is soon to be offering an a la carte service(streamed through the internet) this year that offers most of the channels I do watch for $20 per month. Pay as you go(like Netflix) and cancel at any time, no contracts. They plan on having add-on packages($5 per add-on) for sports, and kids TV programing, and others, details forthcoming. I may lose a channel, or two, but, so far, this looks like a winner compared to cable.
    - Douglas K.
  • B
    Their customer service is excellent. They listen to your concerns and provide onsite support unlike our prior carrier that wanted to do everything over the phone, even when the expected outcomes weren't achieved.
    - Candy W.
  • A
    Tech Solutions Now provided IT Consulting and Management Services for our law office. We have been very impressed with their services and they have proven to handle every situation in a professional, skilled manner from daily support tasks and website design to major projects like software implementations and office moves. The complexity of completely moving our office to a new building brings the need for the proven technical management and planning that we received from Tech Solutions Now. We would highly recommend Tech Solutions Now.
    - Susan S.
  • B
    Phone and cable were good except installer left no manuals explaining how to use cable system and  DVR's. Also left no station directory. Internet was out of service for 5 days because of incorrect modem settings. Unable to get in touch with customer service via phone. Put on hold for more than 30 minutes at least 5 times and finally gave up. Often their phone rang busy so never went onto hold. Resolved modem issue by writing down settings and e-mailing them to WOW. Since we didn't have internet/email, we had to make a trip to our cellular company store  and ask permission to use their Wi-Fi. WOW reset the modem on 12/1 and we had Internet Service.  Filed a complaint with Angies List on 11/30 and I believe that they were instrumental in getting a contact from WOW. Wow's representative provided local contact information, an apology, and 1 month of free service. All systems continue to work well, but we haven't heard anything on the manuals/instructions. Have received 2 phone calls from WOW asking if everything was ok.
    - RALPH K.
  • C
    It looks expensive. The quality of service is not bad. Certainly, when you drive around some times, you'll lose cell but it happens with all companies. Sometimes, the HD goes a little digital, but that's rare. It's not too bad. The initial guys that were here for installation, I thought, were rude because we just had the yard brand new sod and new grass down. I asked them not walk on because I wasn't even walking on. We were watering it but not walking. They walked back and forth, back and forth on it. We spend thousands on this yard, and they walked through it like it was nothing. So, we had a problem with that, but ever since, the guys that actually come in the house to do the things are very nice, but must be the technicians outside who manually do the wires, not put it in the ground but laying the wires and stuff like that, are very rude.
    - Constance J.
  • A
    They explained all the services to me very well. They advised me some ways on how to save money if I didn't want a particular package or bundle. When I called and checked on my bill, they went over that with me as thorough as possible, and they explained vacation rates as well.
    - Anita S.
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Phone Companies in Westerville

Companies below are listed in alphabetical order.

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    E
  • EMBARQ

    720 WESTERN BLVD
    Tarboro, North Carolina