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Bike Repair reviews in Westerville

  • A
    These guys were great and I definitely would use them again.  I brought in 2 bikes for service and right when I walked in they put them on the lift and did a quick once over to determine if a routine maintenance was all that was required. They recommended new brakes and tires on one of the bikes, which was fine, becuase it had been a long time since last serviced.  They finished up within 2 days and even threw on a new tire for my son's bike without appt.
    - STEVEN C.
  • A
    Sales staff took a lot of time with us trying to help us find great bikes to fit our lifestyles. Let us test several bikes before deciding on the perfect ones. They have serviced both bikes, as well. The first service is free. They offer workshops so that you can learn how to do the basic adjustments and service yourself. Staff is very friendly and obviously knowledgeable about bikes and cycling. They were a pleasure to work with.
    - MELISSA P.
  • F
    I walked up to the counter and asked the guy behind the counter if he could take a look at the front wheel I had brought in with me. He took the wheel and in about 30 seconds returned to the counter and said "There ya go." I said "was that it?" He said "Yeah, it just needed a little adjustment". I said "Oh, ok, thanks". As I turned to leave he said "A couple of bucks would be nice... what are you just going to mooch off of me?" I was horrified that this guy thought it was ok to treat a customer like this especially in a small community of residences and businesses as Clintonville Ohio is. He then said "You going to buy anything?", I glanced around and then looked in my wallet. I offered him my credit card as I had no cash on my to pay For the $2 he was asking for but he just said smugly "Never mind, just stop back if you need anything else." Obviously that is unlikely after this experience. Baer Wheels is a very small bike shop and will clearly remain that way for a long time as long as they treat customers this way.
    - KEVIN J.
  • A
    Just needed a new bicycle pump to replace the one attached to the bike I had (purchased >20 years ago, not at this store). The person in charge pointed out the one best suited for my purposes (the least expensive) and advised that attachable pumps are only for emergencies.
    - JANIS K S.
  • A
    I checked first with the place I bought the bike, but they were scheduling work two weeks in advance. The Westerville Bike Shop is in my neighborhood, and they work on all brands. Kurt was very helpful and was able to get the work done the same week I brought the bike in. The bike is 20 yrs. old and now looks like new! Friendly, professional service.
    - John K.
  • A
    I checked out quite a few bike shops before purchasing a bike, but I found Kurt to be the most helpful. He gave me his candid opinion on the type of bike to buy and he put no pressure whatsoever on me. He wanted me to make the best decision for me. I liked his Bianchi line of bikes, particularly the Avenue (steel frame), which was the best for me. He also adjusted the bike for me a couple of weeks after I purchased it. I know there are a lot of mega-bike stores around today, but I was most impressed with Kurt and the excellent service and top quality products at the Westerville Bike Shop. I would highly recommend the Westerville Bike Shop to anyone.
    - HAROLD F.
  • A
    HE IS SUCH A NICE GUY THAT HE TAKES IN ALL THE WORK THAT HE CAN TO HELP THE PEOPLE. HE EXPLAINS IN DETAIL EVERYTHING HE DID FOR THE BIKE. KNOWLEDGEABLE STAFF. I HAVE TWIN 14 YEAR OLD BOYS THAT ARE EXTREMELY TOUGH ON THEIR BIKES, AND HE GOT ONE DONE, AND NOT THE OTHERS, HE GAVE A FREE BIKE ACCESSORY TO MAKE UP FOR IT. WE HAVE BEEN GOING TO HIM FOR YEARS. HE HAS EXPANDED, GROWING BIGGER, SHOWING THAT HE IS DOING SOMETHING RIGHT.
    - CINDY & TOM B.
  • A
    I GOT GREAT DEALS ON BIKES FOR MY FAMILY AT AGH. THE SHOP IS AWESOME AND THE PRICES ARE GREAT! RICK MILLER AND HIS STAFF ARE VERY PATIENT AND PASSIONATE ABOUT THEIR BUSINESS. BUYING A BIKE THAT FITS YOUR NEEDS IS A LOT MORE ENGAGING THAT I'D ANTICIPATED. RICK WAS VERY THOROUGH AND INTERESTED IN GETTING US THE RIGHT GEAR, MORE THAN JUST MAKING A SALE. I COULD HAVE PURCHASED MORE EXPENSIVE BIKES, BUT HE KNEW EXACTLY WHAT WE NEEDED AND WE WERE EXTREMELY HAPPY WITH WHAT WE GOT. (DID I MENTIONED THAT THE PRICES ARE GREAT!). WE LOVED OUR SHOPPING EXPERIENCE AT ''A GEAR HIGHER'', AND WE STRONGLY RECOMMEND IT TO ENTHUSIASTS AT ANY LEVEL. GREAT JOB RICK!
    - JAIME S.
  • A
    WONDERFUL STORE TO GET BOTH INFORMAITON AND REALLY GOOD BIKES. MY HUSBAND AND I PURCHASED TWO NEW BIKES FROM THIS STORE. THE STORE SALESPEOPLE WERE EXTREMELY HELPFUL AND CONCERNED ABOUT GETTING THE BEST FITS FOR OUR NEEDS. NOT PUSHY AT ALL. PRICES WERE GOOD.
    - ANGELA N.
  • B
    AFTER 14 YEARS OF NOT RIDING A BIKE, I WAS APPREHENSIVE ABOUT SHOPPING FOR ONE. I HAD A VERY GOOD EXPERIENCE WITH MY SALESPERSON, JASON S. WHAT HE TOLD ME MATCHED THE RESEARCH I HAD DONE AHEAD OF TIME, SO I TRUSTED HIM. HE WAS COURTEOUS AND EASY TO WORK WITH. I GOT A GOOD BIKE I''M HAPPY WITH. THEIR FREE SERVICE PLAN FOR BIKES ALSO SEEMS LIKE A GOOD DEAL. (SAWMILL RD STORE HAS MUCH BIGGER SELECTION)
    - LISA A.
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Bike Shops in Westerville

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