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Car Dealership reviews in Westerville

  • A
    Very good. I had dealt with them before with used cars. That was a long time ago. They changed their service hours so they're open until midnight, and that helps a lot. Well that's true, they are packed, and so for awhile they had another place over, I can't remember where it is, over in Columbus that they would send you for service, but now they've got it all here. As I said, they've opened it up until midnight. It helps a lot. Every once in awhile it is packed, you're right, you have to wait a week or two
    - DANNY & SUE L.
  • A

    They are absolutely excellent. We have been buying cars there for 20 years. (The last experience) was amazing; it was a positive experience. We had a CRV that was recalled for a problem with the airbag so we got a letter saying it was a potentially dangerous situation and we should take out our car to where we bought it and they would fix it. We always deal with Roush Honda so we took it in like the letter said to do and Roush was very good and they said that was very fine. They told us to park our CRV in a designated spot. They said in the dealership they had a man from a rental company and that we would be renting a car until they could get it taken care of with the airbag; they did not want us driving it anymore because it was dangerous. There was a man sitting, waiting to go to rent us a car and Roush picked up the cost of the rental. It was going to be up to 6 months before they could do it. We got a fine little SUV and everything, Then we decided that our car was getting old and we would go ahead and let Roush keep that one for a trade-in and we were going to get a new CRV from them and that is what we did. They made that whole process so easy. If we had said we want our car back and wanted them to repair it they were going to carry the cost of a rental CRV until ours got repaired. They couldn't have been more accommodating. Isn't that amazing? Other auto companies don't handle recalls as well as this company did,. They even helped us unload the things that were in our car into the rental car. They could not have been easier about facilitating that problem.

    - GRETCHEN & JEFFREY G.
  • A
    I have a leased vehicle, so I go to the dealership. That would be Dave Gill Chevrolet. They are a Chevrolet dealership. I lease a brand new car from them. They do all of my maintenance on my car. The day I went in there, I leased my car on the same day. It?s a large vehicle, it?s fully loaded. It?s priced with what the market is. 

    You go into the dealership and you are there for 2 or 3 hours before you get/buy the car. I have not brought it in for any service appointments yet. The workers were professional. The buyer needs to make a buying decision and be sure you want the vehicle before you leave the dealership. They do give you a 72-hour grace period to change your mind. I always recommend that a person goes in there with a car in mind. They are sales people, so they will try to sell you another car. If you want the first one, stick with the first one. 
    - Angela G.
  • A
    We went in there looking for one car and they showed us that car and showed us the one we actually purchased because they felt like it was a better car with better features. They were all about giving us a good experience. They explained to us the differences in the cars. Both were good cars, but we ended up going with the second one they showed us. We found the car online and said oh lets go check that one out and they said we just got another one in if you would like to see it it may suit your needs a little bit better. It worked out great. Mercedes wants to keep up the brand. When you're driving their car you get free car washes. You can bring your car in anytime. They want your car to look good. You get assigned a service manager and you call her anytime you need anything and she arranges it all for you. They treat you really well. They let you know you are a valued costumer. They are very responsive. We had done research on pricing and we said we had found a car similar to this a little cheaper and they matched the price.
    - Steven J.
  • A
    They had a good inventory, and there was no pressure. I'd been to a Ford dealer earlier that gave me a run around on price. Ford was running a lease special in the paper and on the internet. The other dealer blew it off and were going to charge me more money for the same deal.
    Coughlin was great about getting me in the car I liked, for the right price. We really like their service. 

    - JON M.
  • A
    They are a brokerage. They just charge you a 10% commission on your car to sell it but you put in the price and they try and sell it. Communication was excellent. I worked with Larry Kendleton, he is the owner. Then David Reese, he's the sales manager. They are really good as far as communication with you and your car is stored inside. When your selling it there's no charge to the seller until the car is sold. They put it under a 120 day time period where you can contract to sell your car and if it doesn't sell, get it back and stuff like that. I'd highly recommend them.
    - JON M.
  • A
    y satisfaction.  I will try to refer my friends and plan to buy more cars from this dealership.  They not only beat the price of all the columbus and surrounding dealerships, they did it on the first offer and honored the deal.  it was a pleasure to work with them and was a distinct difference from my earlier experience in buying a car.   it always seemed like combat before.
    - MARIA S.
  • D
    The sales staff were friendly and considerate, at least during the sale. However, the car we were sold had many more major issues than the car we traded in. We called them about the problems several times in order to resolve the issues. We were told to call the warranty company. We paid $2000 for a warranty which doesn't cover much as we discovered later. We called the warranty company only to find out most every problem on the vehicle was not covered (oxygen sensor, starter, rear struts, rear trailing arms, timing belt, leaking engine). We had a certified mechanic, unfortunately, after the purchase check it out and let us know the details of problems. We contacted BBB but they only told us a used car is sold is as is. They are not obligated to enforce any punitive damages based on sales practices or otherwise. The car is 2002 red Toyota Camry. My son works many hours at minimum wage, pays child support, and cannot afford a car payment along with all the necessary repairs. The salesman knew this when the car was purchased yet chose to sell us the car. We tried judiciously to contact the sales person and owner to get this resolved. We were sent only an internet parts company to buy parts at a lower price. It would still amount to several hundred dollars for only one of the issues. I'm so disappointed that this company can even relate to being Christian and advertise in such a way to make listeners think that their sales practices are different than any other used car company. I would not purchase a car from this company again. I don't know that there is anything we can do at this point other than warn Angie's List Members to stay away or be very cautious when purchasing a car from this company. Don't be fooled by marketing!
    - Celeste G.
  • D
    2006 Subaru Legacy GT. 126,000 miles.

    When I received my car back, the initial issues I was experiencing appeared to be resolved. On my drive home from the dealership I smelled oil burning. Gave it a couple of days as I figured it was just burn off from possible oil spilled during the extensive work.
    Continued to smell burning oil and noticed a puddle of oil on my garage floor.
    Called dealership, they were great at getting the car back in as soon as possible to look at it. They did put on a kind front for me, not so much for others who called or arrived in to complain that their issues were not solved.
    Upon reviewing my car, they told me the oil leak is from my turbo and wanted to charge me about $1,600 to replace.
    This is the second Turbo for this car, the first one failed 60k miles ago and was replaced by a Subaru dealership. I did research online and all articles tell me the turbo is most likely NOT the issue and oil will leak from turbos for a number of other reasons related to improper installation of the turbo, feed lines and drain lines. I relayed this information to the dealership, they still believed it was the turbo charger. I declined their offer to fix it for $1,600.
    Please note: In order for them to do the initial work, the turbo was removed and reinstalled. And there was no issue with oil leaking prior to me taking the car in for work. My garage floor was clean.
    I took the car to a local performance shop for a second opinion. They work on Subaru's daily. The local shop reported the oil leak is caused by my drain line from the turbo. They also stated the drain line was not the proper drain line and it was being held on by a plastic zip tie. They noted the drain line installed was for coolant and not made for the hot oil temperatures. They also noted that the plastic zip tie was not an OEM part and not a proper fastener for the extreme tempuratures.
    I took the car back to the dealership with the information provided to me from the second opinion. The dealership agreed to take another look at the car. They returned stating the drain line was the correct drain line and a plastic zip tie was a normal process for them. They still claim the issue is with the turbo and still wanted to charge $1,600. At this time, it is a matter that one or the other is wrong, and my lack of mechanical knowledge, I am unable to determine who is wrong. Dealership put dye in the oil to confirm location of leak. Took the car back in after a few weeks of driving, dealership confirmed oil was leaking from turbo.
    In summary, I do feel this issue was caused by the work the dealership made to the car and they are not taking ownership of the issue. They recommend I call Subaru customer service, I will be doing this next.
    Depending on the response...
    I will be getting the car fixed by someone else and selling it this spring. I will not buy a subaru again, this car seemed to have problem after problem during the time I purchased it new, and now to not be able to trust the local subaru dealership, everything tells me to stay away. I will stop recommending subaru to my friends and continue to share this story so others can make their own judgement based on others experiences.
    - Marc L.
  • A
    This was hands down the best car buying experience of my life. I am 47 so I have leased/purchased many vehicles. I hope that I never have to go anywhere else. My sales rep was Paul Lewis and he was fantastic. There was no ridiculousness and no high pressure sales techniques. It was a smooth, painless and dare I say even an enjoyable experience. Rich in financing was friendly and efficient and did not try to sell a bunch of expensive add ons. I bought a used Honda Pilot a year and a half ago from Ricart to save a little bit of money, it wasn't worth it. Please check out Roush if you are considering a Honda!! You will be glad you did!!!
    - Teresa C.
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Car Dealerships in Westerville

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