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Recent Tan Reviews in West Milton

  • A
    Nice owner let me walk in and also get appts for the future. Clean salon,good bulbs, and a knowledgeable staff.
    - Merrylyn E.
  • D
    Sundown Tanning
    I had (2) incidents of poor service and owner/management non-response, involving this business. (1)  At the time of service purchase, I was offered and purchased, as a new customer, a 5 tans for $5 packet. After my first tan I decided to upgrade my account. I asked the receptionist to upgrade my account, and since I had not utilized the 5 for $5 packet option, to utilize those funds as part of the packet upgrade. The receptionist informed me that she could not refund or transfer the funds for the unused service (5 for $5).. The business had no posted refund policy. When asked, the receptionist could not tell me what their refund policy was. I asked the receptionist to contact her management for a decision. her response was that had had no way to contact anyone in the management. I asked what she was expected to do in these type, or emergent situations. She answered that she did not know.  I then wrote a detailed explanation of my request along with my full contact information and asked that the message be forwarded to whomever could resolve the issue.  After 3 days with no follow-up contact, I inquired about the follow-up with the same clerk.  I was told, by the clerk that she made the owner aware through phone and email contact.  As of todays date, I have not been contacted by anyone from the salon. (2)  While tanning at Sundowner Tan, and in booth #15, the corner sitting table collapsed while I was seated on it.  As a result of the fall, I had some aggrevation to an old medical condition, which was minor in nature.  I examined the now dismantled seating structure to find it was not attached to the wall, but freestanding.  The stability of the seat relied on the wall (corner) it was positioned against, but contained no alternative source of attachment.  I informed the clerk of the incident upon leaving.  The clerk said the owner was aware of the situation and had arranged for someone to repair the seat, but it had not yet happened.  The clerk firther said she had been injured by the seat in that booth.  I asked, isince the owner was aware of the defective seat and had arranged to have it repaired, why that booth had not been taken out of service.  The clerk resonded that she didn't know. I asked that the clerk make the owner aware of this addittional incident and have the owner contact me regarding the incident.  Not to my surprize, I again, have not heard from the owner or any representitive of Sundowner Tan. February 28, 2012: How do you counter a lie? The company's response was completely and totally untruthful. I am updating now because I spoke with one of the employees, outside of the salon, who told me she had been threatned with the termination of her job, if she did not lie about the incident, if asked about it by anyone. Truely pathetic. Addittionally, on the date of the booth table collapse, I called the Huber heights fire and rescue to report the incident. The dispatch logs are there. I don't believe I would call the authorities, who through their investigation would inspect the booth in question, if the incident were not true. Draw your own conclusions...
    - jimmy w.
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Tanning Salons in West Milton

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  • 360 TAN

    714 N Heincke
    Miamisburg, Ohio