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Lawn Mower Repair reviews in West Chester

  • F
    JERICHO MOWER SERVICE
    Work was completed 11/21/2018: drained & refilled engine oil; replaced carburetor, cleaned out fuel tank, replaced fuel(charged for .25 gallon) & added stabilizer. When I picked up the blower they started it for me to demonstrate it worked. I took it home and tried to start it on 1/13/2019 (1st time I tried to start since picking it up from Jericho in November), but it would not start. I took it back to them on Tuesday 1/15/2019 to fix it correctly. They tried to start it but could not do it. The tech told me it was flooded. I left it for them to fix. I received a call from Jericho that same day 1/15.2019 telling me that the carburetor was gummed up from bad fuel. They blamed it on the small amount of fuel I added to top off the tank that contained the fuel they had added after cleaning out the fuel tank. Since I was not able to start the blower, the only way the carburetor could become gummed up, was when they started the engine after refueling it in their shop at the time they did the work 11/21/2018. They insisted that it was my "bad" gasoline that gummed up the carburetor. When I took it back on 1/15/2019 and told them that I couldn't get it started after paying $151 for the November service, the person who checked it in told me that he gave me my one allowed complaint and he didn't want to hear anything else about their service. Quite unprofessional handling of the situation. I have used their very poor service for the first and last time.
    - Willard L.
  • F
    JERICHO MOWER SERVICE
    It was a horrible experience. Tried to turn it on three weeks later and even though it would start, it would kick off quickly and was throwing out white smoke. I checked the oil and it was completely dry. It had oil in it when it was brought to the shop so they had to have drained it. We added the oil and now it starts but it still won't continue to run so that we can move it forward. When I called to talk to the guy he talked over me and then got upset when I tried to get a word in. He was very unprofessional and does not have a clue how to handle his customers. I felt they took advantage of an elderly woman that didn't know anything about engines and brought it back to me in worse shape.
    - Debbie K.
  • A
    Profitt's Mower maintenance
    It was a great experience to get quality work out of someone! Have had bad experiences with people in the past but this man does top quality work! Besides making my old mower run new again he had it sparkling clean when it returned back to me within 2 days! I recommend Mr. Profitt to anyone needing repair or just a tune-up! Thanks again Mr. Profitt for all your help!!!
    - Sandy P.
  • F
    JERICHO MOWER SERVICE
    It was terrible. They came and picked it up in February. It took them 5 weeks to get it completed. I didn't get it back until April 7. After I got it back, it worked twice, then it wouldn't start anymore. I called them and told them it wouldn't start and they said it should be working and I told them it isn't. Come to find out it didn't have drop of oil in it. I put oil in and it started, but the next week it stopped working again. I called them back and they said they would come and get it, but it would cost another pick up charge of $80. I told them no, you took this lawn mower when it was working fine before and now it wont start. They agreed to come and get it and took it back to their shop. They told me they couldn't find anything wrong with it, and that it started for them. When they brought it back, the tech went to set the break and it started making a funny noise and started vibrating badly. Even the man said oh, that doesn't sound good. I asked if he was a repairman and he said that he just picks up delivers. I asked him to take it back and he said he can't do that without permission from the office. The next week I called them back and told them it wouldn't start yet again, and that I had put a new battery in because the battery was dead and let them know it started making that terrible noise again. Their response was that it didn't make that noise when they had it, so they had no reason to come and get it but said they would send someone out to come back to look at it. At this point I had already spent $455, which is a hefty price when they just needed to service it. I asked to speak to the owner about my endless issues with my lawn mower and his exact words were "I can't take this anymore, I can't talk to you about this" and hung up on me. At this point I had to deal with another guy, Joe, and he told me that they've been getting a lot of complaints about the owner, that he has no people skills and can't handle the complaints. At this point, I decided to get a second opinion. The other company told me that I was overcharged and shouldn't have paid that much. They also told me that there are 2 pulleys and that one of the belts was almost torn all the way through and the other one was about to break. Because of this, it caused a bearing to go bad. They quoted me $366 to repair the work that Jericho Mower Service should have caught the first time! They also should've checked the battery, because they charged me $25 for checking, but the battery was dead! I now have spent around $900 to get this issue resolved and am having trouble getting Jericho to reimburse me for the repair I had to have done since they missed the issues. They told me that they would not pay for any of that and that I should've come to them for the repairs. I told him they had two chances to fix it and that I got a second opinion from a reputable company around here and that they said you should've caught this. I have spent so much money to have my mower fixed because Jericho Mower Service dropped the ball on this.
    - Barb E.
  • A
    JERICHO MOWER SERVICE
    Problem: unit was very difficult to start, but ran well once started. Jericho fixed the starting problem (2-3 pulls now), complete tune-up, throttle adjustment, cleaned, etc. Unit was returned very clean, in like-new condition, and it has never run better. Total cost: $260.00 = $180.00 for tune-up; $80.00 pickup/delivery (which is optional). The guys at Jericho were great to work with - friendly and professional. Frankly, with the pickup and delivery service, the entire process was completely painless. I recommend them.
    - Chris W.
  • A
    WEST CHESTER LAWN & GARDEN
    Michael Dick spent 2 hours going over the landscaping of our new house, which had not been cared for for about 7 years.  He took the time to explain everything to me and recommending treatments or whether to even keep certain items.  
    He and his staff performed great work and got everything looking so much better.
      
    There was a few weeks delay in the scheduling, but they were worth the wait.
    - Amy K.
  • C
    WEST CHESTER LAWN & GARDEN
    This group was pricey and did not respond very quickly in their work.  The amount of time that you have to spend to get customer service is far too long.  Their processes are very disconbobulated.


    - Joel P.
  • A
    WEST CHESTER LAWN & GARDEN
    I was afraid that my old Toro Wheel Horse couldn't be fixed but West Chester Lawn & Garden managed to get it running again. I take all of my outdoor equipment to them to keep everything in good shape and they have never let me down.
    - Lynda S.
  • A
    JERICHO MOWER SERVICE
    Outstanding staff, great customer service. I took my mower in because the bolt that held the blade on snapped. They fixed it with the most cost effective way. I also asked for them to change the air filter. When they called to say it was ready days before I expected it they informed me that the filter didn't need changed. It's great to find a company that is honest and puts the customer first.
    - Stephen M.
  • C
    JERICHO MOWER SERVICE
    Dont'cha just hate it when you reserve airline tickets months in advance, and arrange to be met at the airport, only to find they've cancelled your flight and put you on a later one... in a worse seat, and with no rebate?
    How about the internet "store" that takes your order (so that you stop shopping for bargains at their competitors) and then emails you that the item is no longer available?
    Or the supermarket that not only is out of the product advertised at such a price that you drove all the way over there instead of just buying it at your normal store, but that tell-tale lack of empty shelf space clearly shows that the item was never stocked to begin with?
    Agravating, huh?
    Well, that's my experience with Jericho Mower Service. Nearly three weeks waiting for my tractor even to be LOOKED at! And only then did they order parts.
    Do they do good work? At that point, who cares? All I wanted was for my tractor to be fixed; I wasn't looking for brain surgery.
    Did they fix it? Well, yeah.
    That's what I expected them to do. They're lawn equipment repair people; that's what they do.
    Could another company have done a better job? What? ANYONE familiar with the repairs needed would have done the EXACT SAME JOB.
    The problem was that Jericho promised I'd have my tractor back in about a week and half (which was already too long, but I know, it's a busy season and all...) and after two weeks had passed their poor receptionist was tasked with calling me (and many others, I'm sure) to tell us that they hadn't even gotten around to looking at my tractor yet. Hey, if you're not gonna spend the money to hire and train mechanics to do the work in a reasonable time, then don't contract to do the work in the first place.
    Does Jericho do good work? YES. My tractor runs like new and I'm very happy with the work they did and the fact that they only inflated the cost of the fuel tank they replaced by 20% over its regular retail price at Sears.
    Would I ever use their service again? YES, if I were assured I'd get my tractor back when they said it would be.
    But I can't see being foolish enough to believe that again.
    Would I recommend Jericho to someone else? NO WAY!
    - John L.
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Lawn Mower Repair Shops in West Chester

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