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Decks reviews in West Chester

  • A
    Building Character LLC
    A bit of delay in the project start due to permit issues with the county, but once begun, work performed every day through completion. Did many little 'extra' things to enhance their work. Very pleased with the end result!
    - Dan W.
  • A
    Building Character LLC
    Response was quick, the appointment was made, and James came out to do an inspection. The following week he pressure washed the surface and on the next dry day, he spread the sealant that I purchased. We are happy with the results.
    - Marilyn G.
  • A
    Building Character LLC
    They did an absolutely fabulous job pressure washing and restaining my 20' x 12' deck, including all the slats in the rails and the stairs leading to the backyard. They were very thorough and professional. I would definitely use them again when I need my deck restained in years to come. Great job!
    - Jeff M.
  • D
    Building Character LLC
    I have hired Building character LLC since they have ���A��� rating in the Angies list. Building character LLC person Jared Riddell came in for deck visit and told me my deck is poor condition and it will cost 1800 to repair. I told him that is big amount I am not ready for that. Then he reduced price to 1400 and I told him I am not ready for that. He offered discount and willing to do it for 1200. I have signed contract with even though it is big amount. On the 6/24/2016, Building character LLC team came in and did the things mentioned in the contract but they are not even close to what they agreed to but still asked me to 50% of the amount in the contract and they have promised me to complete as promised. I gave a check for $600 on the name of Building Character. On the 6/28/2016, Building character LLC team came in and did the some more work but still it not right and deck is off the concreate beams. On the 7/7/2016, two persons came to home without appointment and completed the deck paint and they did not put wax to fill the gaps and painted it. Bye the time I came in from work they have completed work and waiting for the payment. I have to ask them to fix some of the spots they missed. Also, they were asking me to pay full amount $600 not considering the amount I paid through Angies list (which is 199). They did not told me about not considering the amount I paid to the Angies list. I gave check for $400 since they threatening me that they are going to put a lien on my house. Overall Satisfaction: I am not satisfied and I am not sure how they got ���A��� rating. 1. I am not satisfied with the work they have done 2. Pricing differences and asking for more. 3. No appointment schedule, not on time and they walk in whenever they have time. 4. Threatened me that they are going to put lien on the house if I don���t pay the full amount mentioned on the contract.
    - pradeep p.
  • A
    All Decked Out 513 LLC
    I purchased all the wood, under their direction, ahead of time. I then put two coats of paint on it to ensure a long initial life with a great appearance. They then cut all the wood and built the pergola to an exact replica of the old one.  They were efficient and the final product came out great. By allowing me to have the wood brought in early and painted myself saved a substantial amount vs having another company do this. Very pleased.....
    - James K.
  • A
    Continental Painting & Home Improvements
    They were wonderful. All of the people working on the job were very capable and courteous, open to any suggestions I had. They completed the work promptly and cleaned up completely. (The paint on the porch had been peeling. They cleaned all that from the porch and the grass.) The work done is very professional and really makes my house look beautiful. Mark, the owner, kept me updated and informed with every step.
    - Marian H.
  • A
    Building Character LLC
    Jared an his crew are nice to work with and care about doing a good job. It's important to them that they make their customer happy. He went out of his way to track down the lighting I wanted. He even waited for me to get home from work to make sure I was pleased with the deck. 

    - Kathy D.
  • A
    O'Leary Concrete Company LLC
    Everything went perfectly & according to the contract, which was very impressive to us with a job of this nature.  Kevin contacted us ahead of time to confirm that they would be at our place according to schedule.  He & his crew arrived just early enough so that the equipment was unloaded and they were all prepared to start right on time.  They worked efficiently and cleaned up nicely once the work was completed.  The entire crew was professional from start to finish.  Our new driveway and sidewalk look great!  We have recommended O'leary Concrete  to a family member who has already contracted with Kevin for a new driveway & porch to be installed next spring.  We would definitely use them again if needed .
    - Cindy V.
  • A
    Edwards Construction Inc
    This project was somewhat unorthodox in that the gazebo was to be situated in a forested area about 15 feet from the existing deck. The challenge was to build the gazebo and a stable walkway (10 feet above ground) connecting to the existing deck without placing posts in a walkway below the deck and without destroying trees. Ed Miller was great to work with and in addition to the normal things one would expect of a professionally planned and executed project, Ed was innovative and flexible in his approach. The walkway below the deck was unimpeded and not a single tree was destroyed. Ed was very reasonable and responsible, even rejecting a truckload of lumber that was of insufficient quality. He came up with ideas that greatly enhanced the project such as cabling back a tree so that it would grow away from instead of into the gazebo. Everything was completed and cleaned up afterward to my satisfaction.
    - CHRISTY W.
  • B
    Building Character LLC
    Overall I would rate Building Character's service pretty good. They stuck to their quote, worked quickly, and listened to our feedback and adjusted accordingly. There were a couple of cosmetic things that held me back from saying the work was excellent, and we probably could've been more vocal to get some of the additional things, but that's more on us than them. 
    For example, Jared's crew sanded the entire deck by hand which I think is excellent. And they stained it 2 or 3x until the coat looked even. They fixed the existing door very well (it finally works again!) and the newly installed stairs and door look fantastic and work great.
    There were only a couple of minor things that could have been a little better. One was that we had expected the team to replace any boards as they saw fit during the sanding, but they initially replaced only the couple examples we called out. After a discussion with Jared, they did fix the remaining ones, but I think we had just expected that happen on their own after our initial discussion is all. 
     
    Also on the newly installed steps, the text that's stamped on to the wood was installed face up instead of face down. So either we live with it and always see that text on the wood, or I sand it down and re-stain. To be fair, I didn't bring this up with Jared at all, and I'm sure they would've fixed it if we had asked. Later I also noticed that the spaces in between the deck boards doesn't appear to have been stained, so while the deck looks really good, if you look close you'll notice the missing stain on the spaces in between the boards. Not something we brought up to him either, so something we should've called out I guess.
    I would say that working with Jared, I feel they are a very fair, honest working company. I never at any point in time felt I was working with a dishonest company or contractor. It's just cosmetic things like I mentioned that kept me from saying the work was excellent is all.
    - Tim L.
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Deck Contractors in West Chester

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