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Find Top-Rated West Chester Carpet Installers

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Carpet Installation reviews in West Chester

Real People ~ Real Reviews ~ Real Results

  • Floor Coverings International did a fantastic job from start to finish! Katie Fitzgerald came to my home with samples and after discussing my needs, gave me some wonderful choices that were perfect! The price was great too! The installers were friendly, they worked fast, and had a great crew for the job. It was a great experience and I would highly recommend them!
    - Lora S.
  • Showed up Very quickly to measure, was easy to schedule measure. Pushed me to front to work with my schedule. Install Job was great. The salesperson never got back with me in additional prices for other rooms, thus they didn't get my business in those. Over 8 weeks now and still was not contacted back with these prices. So I spent an additional $6k elsewhere. The sales person not getting back to me timely is why I won't return.
    - Danielle H.
  • Once again, when they arrived at our home, carpet samples in tow, it was like sitting down with good friends. Both Greg and Judy are so personable that one feels at ease with them immediately, and a foundation of trust is established right from the outset. I believe this is a very integral and valuable part of the service they provide. They did NOT "hard sell" anything. They showed, they explained, they asked questions, they suggested, and they listened. Then together we decided what would best meet our needs within the price limits I had given them. I was delighted both with the carpet I eventually chose (with their help!) and the price at which they were able to offer it to me. On installation day their son Brandon, who manages and oversees installation, showed up on time and just as friendly as his folks. That apple definitely didn't fall far from the tree! Both he and his crew were at all times friendly, polite, considerate, and professional. If they took any breaks other than for lunch, I never knew it. I certainly wouldn't have minded if they did, but I think they just like to keep working until the job is done. One thing that is readily apparent both when talking with these folks and then observing their work: they have an extremely high work ethic. It's very important to them to do the absolute best job for you that they are capable of doing -- and who doesn't appreciate that?? There was a minor issue after all the carpet was down which had to do with a slight flaw in the carpet itself (from the manufacturer). Although it wasn't a huge issue with my husband and I (this was in the basement, after all) Greg and Brandon simply would not rest until they had quickly ordered and installed a brand new replacement piece, the result of which was an absolutely perfect and flawless fix. Like I said, an extremely high work ethic. They hold themselves to a very high standard, and we've certainly dealt with enough handymen and contractors in the past to know that this is something you RARELY find. The end result, both in our basement and on the stairway, is beautiful. We couldn't be happier. As soon as we're ready, we are definitely going to come back to Home-Based Carpets to do our entire upstairs level. We already know they will give us the best choices, the best price, and the best service we could ever hope to receive. These people are absolutely oustanding -- and I can't recommend them highly enough. When they pack up and leave, you kind of feel like you just had a bunch of friends over who took the time to lay some carpet for you while they were there! Thank you Greg, Judy, Brandon, and all who did such a great job for us. May your business continue to thrive!
    - Robert M.
  • Paul was great to work with. Very helpful and not pushy at all. We had to reschedule 3 times due to scheduling issues with our move and they were very accomodating. The installers were very friendly and worked late the last day to ensure we could move in on time. We'll be using them again when we redo our basement and highly recommend American Flooring.
    - Rebecca D.
  • The owners Judy and Greg Keains came to our house to discuss our needs and show us samples, they were excellent. Helpful, worked with our budget and got us what we wanted at excellent prices. Fast turn around, installed by son, Brandon and work crew. Cant say enough about service. Very happy.
    - Natalie J.
  • I used them last December 10th 2015.  They were suppose to put it in in 4 days and they took four and a half weeks.  They sent out two technicians and these guys had no idea what Lowe's had agreed on.  They don't give any break down of what materials are and what labor is.  They could basically care less whether they short order, they basically could care less if it has to wait another week.  Unfortunately I have a lung condition and I couldn't wait, I couldn't be in place for two weeks while they were fixing my floors, instead of four days. 
    - STEFAN G.
  • Cleaned 3 bedrooms, stairwell, living and dining room. The old carpeting looked very good when they finished. There was a recent BIG coffee stain that they were unable to remove. They did the best they could and they did considerably lighten the stain. They were on time and very professional. I used a Big Deal and had to pay a little more for an extra room.
    - NANCY K.
  • We needed to replace all of the flooring in a condo before we put it up for sale; we were on a budget and (naively, it turns out) assumed that the big home improvement stores would have the best price.  After growing frustrated with Home Depot's responsiveness and becoming concerned with their ability to do a good job on the install, we started seeking out estimates from local businesses.  We got estimates from several businesses, and Norton Flooring beat them all.  We were very pleased with everyone's responsiveness - calls/emails were always returned promptly and we were confident that the job would be done right.
    We couldn't be happier with how the project turned out.  We would absolutely use Norton for any future flooring projects.  Everything looked great, was done promptly, and the work was done under our budget.
    - Neil E.
  • I had the need for new carpet for the bedroom and knew who to call based on my previous excellent experience with this company. They replaced the living room, dining room carpet and vinyl flooring in 2 bath rooms back in 7/2014. Both Katie and Jim came out, gave estimate, suggestions  and options. As always very professional and just good old down to earth folks. No pressure sales. About week and half later, installation was scheduled and I requested the same 2 installers (Will &Mike) that installed the previous carpet. Day of installation came, they were here on time, went right to work and seemed to be finished in no time. They cleaned up everything ,replaced the bigger furniture and the room looks great. Have 1 more room to have carpet replaced at a later date and I know who I will be calling

    - JIM P.
  • We were very pleased with Floor Coverings International. They came to our home and helped us in making our carpet selection. The price quoted was reasonable and competitive. And the installation crew did a great job! The crew took care of moving furniture and clean up as the job progressed. Based on our experience we would definitely recommend FCI to others.
    - Cheryl F.
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Carpet Installers in West Chester

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