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Health Care Facility reviews in Wapakoneta

  • F
    To tell the entire story, would be simply too tiresome, and I fear I would run out of characters, therefore, I shall seek to summarize and still try to give you insight into what has transpired over the last 45 days plus. We have a family member who has a serious illness, and Medco was made aware of this in over THIRTY phone calls, about medications, that they, were failing to ship. In each documented phone call, their stories were changing. The medication will arrive today, no tommorrow. Then, we needed to contact our Doctor, there was a problem. There was even an instance, where both a supervisor and pharmacist from MEDCO where on line with us, and we told them, lets get the DOCTOR on the phone, and get this taken care of, as the medications are diar to the health situation, they ..THEY declined, citing they would have the meds here in 2-4 days. That was over 24 days ago. When questioned about that call, we were told, they did not know, why we told that, sorry. To mail a perscription to this company, is a TOTAL nightmare, to say the least. What normally takes, 7-10 days, now is taking nearly a month, in fact longer. Example: We mailed 2 perscriptions on Jan 10th 2011 we do not have them, to date, and according to them, ups has LOST them, and it is NOT their problem. They are not comping for med's which under contract they are to do. They are not concerned, about the lies, the medications, about anything, other than, Do you have INSURANCE, and MONEY to pay? It is super great the savings you get through this company, however, to go through such a nightmare as this, and have NO medication that you have already paid for as well as your insurance company, is NOT so great! My ABSOLUTE Do with this company, is RECORD and DOCUMENT DATE and get NAMES of every single thing that happens, incl the date you send your meds out. Every time you make a call, get the name, write down the time you call, what they say, what you say, and ask to speak to supervisors, THEY WILL TRY TO KEEP YOU FROM IT, INSIST, INSIST, to speak to them anyway, and continue your documentation, you WILL need it. As for our situation, it is now UNDER INVESTIGATION, thankfully, we do have a Union and they are making the giant, pull EVERY PHONE RECORD, which will show, exactly, what they have told us, meaning? Someone, and then, someones, someone, is most likely, is as we call it, HOT water. It is sad, that we live in day, wherein we MUST keep records of EVERYTHING, down to words spoken by another, however this is that day, so remember DO just that and Good Luck should you go with this Big Money saving Headache of a company !
    - Sabrina M.
  • A
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    - Amy M.
  • B
    I was pleasently surprised that the service at this new facility was so good and the treatment was a good.
    - Anthony A.
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Health Care Facilities in Wapakoneta

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