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Auto Service reviews in Vandalia

  • F
    Beau Townsend Nissan Center
    Terrible, I called the contact person listed on my paperwork at the dealership and left messages 3 times over a week. When I finally got him on the phone I simply told him he should at least return his messages. His response was extremely rude. He said he had more important things to do and hung up on me. After that he refused to answer his phone again. I called the dealership and found someone else that finally helped me. This person said it was busy and they didn't have time or some lame excuse. Weeks later I finally got my car. They treated me like I didn't represent enough profit to be bothered to give good customer service. I never received any apology. I will never go to Beau Townsend anything ever again. I have told my company and Wheels Inc. to avoid using this dealer. When buying a car comes up in conversation, I always tell people to avoid Beau Townsend as they have terrible customer service.
    - Shari A.
  • A
    HENDRICKS AUTO SERVICE & TRANSMISSIONS INC

    I had an excellent experience with Hendricks. I had never actually used them before. I live near Columbus, but I was visiting family in Vandalia for the day on the Friday before Memorial Day . About halfway down, I noticed a large vibration. Then my dashboard transmission light came on. The engine was losing power and had a vibration when starting and then driving away. I decide to continue on to Vandalia. I was able to look up automotive reviews on Angie's List. I dreaded that it was going to be an expensive transmission repair and that I wasn't even going to get anybody to look at it on the holiday weekend.

    I saw the good reviews for Hendricks and gave them a call. I explained my situation and he told me to bring it over right away and they would look at it. They were very professional and we went on a test drive. He had suspicions that it wasn't a transmission problem and it had more to do with the engine. When we got back, they checked out the engine and found a problem with one of the over-coils that regulated the timing for one of the engine cylinders. They said that it would be a pretty easy fix and they were right. Since I needed to have my transmission transfer case fluid replaced, I had them do that as well.

    They were able to have it fixed by early the next day on Saturday. They told me the transfer case fluid definitely needed to be replaced. The bill for both jobs came to $250, which I thought was very reasonable. They were very accommodating and professional at every step.  I avoided that potentially expensive  transmission repair. I highly recommend them to anyone. 


    - Jay H.
  • A
    Summers Tire Sales Car Care
    In particular, the mechanic, Tim Landis has taken care of our cars for years (even before he came to this shop.)
    He checks out the car, repairs what needs to be done, and recommends what should be done in the future.
    This man is extremely thorough and professional..  One of the most important things for us is his honesty.
    He has always done a good job and he has never cheated or mislead us.
    We recommend him to anyone who asks for the very best mechanic.  He knows his stuff!!
    - Donald K.
  • A
    Grismer Tire & Auto Service Center
    I've been using them for 25 to 30 years. They are pretty consistent. They are not the cheapest but their work is consistent. I've had a few situations that I wasn't totally satisfied but I take it back and they take care of it. They have a 6-month famous cash deal to accredit first the National Association. On big purchases, I can stretch it out. It truly helps. They are pretty expensive. I am satisfied. I keep going back there. I am happy with them. They have shops all over Dayton area and Columbus, Ohio. I've been pretty happy with the shop near our house. I also used one of their outlets when I worked downtown. It was more convenient and I was also happy.
    - James K.
  • A
    Beau Townsend Ford
    I got a flat tire on the interstate. While my husband was changing it, I immediately made a call to the dealership's service department who told me to bring it on in even though it was late in the afternoon. We brought it in and fortunately it was able to be patched and we waited on it in the lobby. I have purchased all my new vehicles there and have had all my vehicle service done at the dealership. Customer service is top notch and I have never had an issue with them.
    - Melinda S.
  • A
    CLEAN & BRIGHT AUTO DETAIL
    My seven year got sick within the moving car. He turned and emptied his stomach into the middle seat in the back bench. I called around everybody was a two week wait after going to cell phone voice mail. I called here. He answered on his cell while driving; told him what happened; he said he needed to get to the shop to review the schedule (they too had two week wait) and would callback in thirty minutes; He did call in twenty minutes; He would do the work tomorrow (Saturday) but the car needed to be at the shop by 8am; He had no idea when it would be ready, but it would be done by 5pm; It was ready by 4:30pm; I had never used a such a service, but I was impressed with the work and his willingness to squeeze me in that I will be a repeat customer; likely by my jealous wife; She has had her car done; but never as well for 45% less than she pays. ��� at 23 Kenbrook Drive Vandalia, OH 45377. The current phone number is 937-901-1617

    - Melinda C.
  • A
    FOREIGN CAR PARTS & SERVICE
    When the engine check light came on in my Passat, I contacted Foreign Car parts and services for assistance. They took the car in that very day and diagnosed the problem. I had the car back the next day. I liked that they did not simply attach the car to a computer to diagnose the problem, but also took a test drive. Very happy with the outcome.
    - Dan D.
  • A
    JENKINS AUTOMOTIVE
    I have been using Jenkins Automotive for the past 8 years. I have always found them to be fair and honest. There is usually a wait to get my car/truck in but the professionalism is worth it. It is tough to find honest mechanics when you are at their mercy, but my family and my wife's all use this same garage. I believe there are three mechanics. Two being the originals who started it. I wished they were still located in Vandalia, but I am more than happy to drive (or tow sometimes) the 25 minutes to New Carlisle.
    - David T.
  • A
    Grismer Tire and Auto Service Center
    They are very honest and reliable. They are very fair. They've often gone above and beyond for us. They are very accommodating and easy to deal with. We go there all the time and we highly recommend them to others. We have already recommended them to others.
    - Angela h.
  • B
    JOSEPH AIRPORT TOYOTA
    I think they have given me good service and a fair price. It is convenient. That is what matters. They think their waiting area is the bomb but it is is ultra modern. So it is uncomfortable to sit there for a long time. Sometimes you are sitting there for a long time. Sometimes I have to wait too long for things that shouldn't take so long. I needed a brake light changed so I called. He said we can get you in but it is going to be a three hour wait. I went to an auto parts store and they did it in less than two minutes. I would use them again.
    - Patricia P.
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Auto Services in Vandalia

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