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Auto Shop reviews in Valley City

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  • August of 2015 I purchased a 2006 Porsche Boxster from Pat O'Brien used car dept. I was given a 3 month 3000 mile power and drivetrain warranty. 1.5 months later I had a mechanical breakdown. I had the car towed to the Medina repair center. I heard nothing back from them day 3 so I called them by phone. I spoke with "Brian" my "service provider". He said they had
    "not even touched the car yet" and needed a phone number for the warranty. I reminded him it was the dealer warranty, not a manufacture warranty. He later called and told me that Porsche models are not covered under the warranty they gave me and I would need to show them paperwork showing otherwise. I told him I have paperwork showing my specific car by year, make, model and serial number is covered as stated above under the service contract that the Norwalk location gave me . He again said he would have to call me back. 
    I then called Manager John Tilley at the Norwalk store where I bought the vehicle. I left a lengthy message as to the situation so far. Of course I never received a call back. I then called the Service Manager of the Medina store who was out with a bad back and told me to call John Tilley. I then called the General Manager of the Medina store, Dale Gary. He told me he had not looked into it but again said Porsche models are not covered. I AGAIN offered the contract agreement specifically for my vehicle showing the 3 month 3000 coverage. He told me he has a call into the Norwalk location but that I should have bought the vehicle from them, (Medina) location instead. I have no idea what his point was. He confirmed that at this point the car had still not been mechanically inspected or repaired. I then left a third call for John Tilley.
    I then called the General Manager of  the Norwalk store . He was already aware of the situation and restated the position of Porsche models are not covered. He then added a twist. He told me that since it was a clutch part, it would not be covered by a power and drive train warranty. I was confused and asked how he knew it was a clutch part if they had not opened it up... After plenty of stammering, he said "I mean if it is the clutch...". He agreed to look closer at my contract the next day.
    The next day the General Manager of the Norwalk store called me. He apologized and stood corrected. He confirmed that my Porsche is covered based on the paperwork I was given.. BUT, he then went back to his backup argument of, if it is a clutch part it is not covered. I asked if the car had been mechanically inspected yet and he said no.  He said he would have the Medina store call me post inspection.  
    Later that day Brian from the Medina Service Dept. called to tell me he thinks it is the clutch. I asked them if he did any mechanical inspection and he said no. It just seems like a clutch problem. He suggested I call and independent service provider.
    I then called a towing company who went to the Medina store to tow the car to a Porsche service provider. The tow truck driver called me and said "they will not release the car until the $100 tow bill is paid from the original tow". I told the driver and the manager that the original tow company said they would bill me for that tow by mail, since the tow was not covered by the dealer. The dealer refused to release the car until the$100 bill was paid. I paid by phone then the car was released.  I don't even know if that is legal for them to do but it is the least of my problems. 
    The car now is being repaired at a Porsche repair shop. Specific problem will be updated to this report.

    - MEL M.
  • Cap is Metro Toyota's Most Valuable Asset. A caring man who is genuinely concerned about his customers, he goes above and beyond to take care of the customer and his family. He alleviated and resolved every concern I had and made each into a blessing in his own way. I got a top-notch car, for an excellent price-point, and they handled EVERY concern thoroughly and to my full satisfaction. My mechanic found some concerns on the vehicle and they replaced or repairs every one; additionally, they found more issues in their own inspection that my mechanic missed. They took initiative to replace/service those parts as well even though they could have saved money by ignoring them. I have had many bad experiences with dealers in the past; Metro Toyota and Cap are trustworthy and the best of the best! You will be glad you chose them!
    - TJ D.
  • Was working with one salesperson while every other one there harassed me and nagged me for a sale via email and phone. They had no clue their coworkers were all contacting me, nor were they aware I had been and still was working with a specific sales person. To worsen matters, the car I was scheduled to see was taken by the General Manager on a road trip for several days and no one knew.
    - TJ D.
  • Arrived for a 2pm appointment to see car and no one was there. When I was ready to leave I ran into someone who told me car wasn't even ready to show as it was being cleaned up. Why then was I scheduled for this time?

    UPDATE 8/1/2014

    Gary and quot;Capand quot; more than made up for the initial inconvenience.

    Best car buying experience ever.
    - TJ D.
  • I brought my car in to address a squeaking/rattling noise in the front wheel hub. I spent a good chunk of money to replace both front wheel bearings, rotors, and pads. The result? A bent wheel, bent and popped rocker panels (from a mechanic being too lazy to lift vehicle from the proper placement of the frame), and my anti-lock brake attachments were left dangling
    near the many moving parts of the wheel rather than being properly fastened down.
    It took more than 6 occasions of returning my vehicle to the business to rectify the issues they created and/or failed to properly screen for in quality assurance following their work. On one such occasion they never got touched my car, on several others they couldn't figure the problem out - it took my searching Google and making a suggestion to them to troubleshoot the issue of a bent wheel, which they thought they had already checked for.
    While they didn't replace the wheel they bent (either from the delivery driver hitting a very bad pothole or from repair work done
    sloppily), they did move it to the back axle where it had less effect on my driving experience. Thanks? 
    The mechanics are a large problem that will continue to affect the quality of any repairs; furthermore, they will likely, in my experience, cause more damage elsewhere while failing to complete the repairs they were paid to make. The management defends the wrongdoings and refuses to admit fault or make them right. 
    In short, steer clear. It is not worth the many wasted visits, damages received, stress, and frustration. I had to make the repairs to my rocker panels myself, it does not look great either. However, auto body shops estimated the repairs at roughly $600 to complete! Thanks Best Buy Tire. In addition, I cannot allow my tires to get rotated due to the bent rims.
    - TJ D.
  • Before I even had an estimate or agreed to have the work done, John had his workers clean up the broken glass I had missed and covered the opening with waterproof secure seal. John was able to find a replacement lift gate from a salvage yard and provide me with an estimate within a few minutes. The work was completed on time. There was a minor problem with the salvaged lift gate which John was able to correct the following day. John and his staff are true professionals. I have NEVER had such a good experience when having work done on a car. I would highly recommend M and T Auto Body!
    - Sandra F.
  • The guys from Sleepy Hollow Marathon are very professional and honest. They won't try to sell you things you don't need just to pump the price. They do a really good job. They have professional expertise.
    - Oswald N.
  • They are very good. They are knowledgeable and they are honest, which in the auto repair business, is rare. There are guys who will tell me that there are things wrong with my car, and they just try to sell me something. But these people don't do that, they are not dishonest with people.
    - Oswald N.
  • Schades was very good about communicating with me on the status of our vehicles. The Excursion took about a month to repair, and the car just a couple of weeks. They helped arrange rental arrangements for us, and handled the insurance company throughout the process. In each case, our vehicles came back flawless. I had my doubts about the Excursion ever looking good again, and it honestly came back looking better than it did before the accident. This business offers top notch auto body repair. If you are looking to have your car repaired perfectly, give them a call.
    - carl d.
    - TONI W.
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Auto Shops in Valley City

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