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Eye Care reviews in University Heights

  • A
    PARK OPTICIANS
    We have used Park many times for glasses and have always been satisfied. They have made many adjustments free of charge over the years. They have been helpful with choices and patient with indecision.
    - Jay S.
  • D
    University Ophthalmology Assocs
    Just to be clear: This review is for part 2 of my appointment. I had my annual eye check-up with Dr.Estrovich. He was wonderful. Very professional, punctual, answered all my questions, great bedside manner. He recommended three different options for me to correct my combined acute near-sightedness with my need for reading glasses. We talked about trying monovision with contact lenses (one contact at high power and one at low). THEN he directed me to a guy named Rick. Even though he wears a white coat, I don't believe he is a doctor of any kind. They just call him Rick. This is the guy in charge of contact lens fittings. My low ratings here are connected with him and NOT with Dr. Estrovich, who was great. Rick has a terrible bedside manner. Very snippy and sarcastic. After about 5 minutes in his office, I realized that I had encountered this man before--I took my son to him for his very first contact lens fitting when he was about 13 years old. He was impatient, demeaning, and just a real jerk to my son, who was really nervous about getting his first lenses. He even at one point called him a "baby" or "babyish" or something to that effect. My son was in tears after the appointment. We ended up taking him elsewhere and worked with a wonderful, patient woman who was successful in fitting his first pair of lenses. Anyway, back to my experience. I spent about 40 minutes in the chair and at the end of the session, he tells me that he can't do anything for me and I'll have to come back because my eyes were dilated. When I asked him why he didn't just tell me that at the start of the session, he got snippy. I told him I was upset because I would have to pay for the session when nothing was accomplished (fittings are not covered by insurance). He wrote a prescription out for the same power in both eyes. I told him that Dr. Estrovich wanted me to try monovision and that prescribing the same power for both eyes is not monovision. He then snapped back, "I think I KNOW what monovision IS!" RUDE. Very, very rude and unprofessional. Here's the thing you need to know, too: I NEVER complain or write negative reviews. EVER. So trust me when I say that the experience was awful. Need an eye appointment? Go to the wonderful doctors at this office. They all seem great. But if they tell you that you need to see Rick for contact lens fitting, RUN AWAY. Go somewhere else. One last note: I DID call the office to complain about my experience and they did refund my money, so I am grateful for that.
    - cathy l.
  • B
    Eye Masters
    You have to wait sometimes with them because that's the type of service they are. But, other than that, I have found that they were helpful. If something on the frame was broken, they would try to fix it at no cost. They were not overly friendly but professional.
    - Linda C.
  • A
    PARK OPTICIANS
    We have been purchasing our glasses from Park Opticians for many years.   Obviously we think highly of them or we wouldn't keep returning.  We love their products, have always appreciated their fine service (including many return trips for adjustments to the glasses) and will continue to use them.
    - Patricia O.
  • D
    PARK OPTICIANS
    As soon as the woman realized I was there with VSP insurance, she told me to go elsewhere to get my glasses and did not offer to help me at all. In fact, she proceeded to tell me where the nearest VSP provider is and that I should hurry up before they closed.  Perhaps she was just trying to be helpful, but I felt as if I were being run out of the store.  I asked if it was OK for me to browse around the store and she said OK but was not interested in working with me at all. I would never go back.
    - R M.
  • A
    Retina Associates of Cleveland

    My first appointment was in June, the day after it was discovered that I had a partially detached and torn retina. They scheduled me immediately. I went to their Lakewood office, then had two follow-up appointments at their Beachwood office. Both offices were very comfortable. The staff were very friendly and efficient. There was little wait time between my scheduled appointments and actually being seen. I was seen by Dr. Rao, who was wonderful. He explained every part of every procedure, patiently answered questions, and seemed genuinely caring and concerned.

    I especially liked two aspects of my visits: 1) There is an inside waiting room where I waited for my pupil to dilate, instead of having to wait in the regular waiting room and 2) Staff kept the examining room door ajar which was less claustrophobic and restrictive.

    I would highly recommend Retina Associates and Dr. Rao.


    - BARBARA H.
  • A
    PARK OPTICIANS
    They're just amazing. They have the most current styles, they have great fitters, and I get compliments all the time on my glasses. They're friendly and helpful. It's a really different atmosphere, you go there and the staff there will look at you and give you their opinion, which might sound a big nosey to people that don't understand, but the person that sees you on the street and knows nothing about you is the one that looks at your glasses, not your family members. Your family members will tell you pretty much anything, but the person on the street is the one that goes oh, I really like those. The only issue is they only have one late night and they could have one more nighttime.
    - Cindy C.
  • A
    Lisa Lystad MD

    She is very+ nice. I never see her again while a man doctor was covering for her. I will give them both an A in overall, except the billing and administration that I will give a C. They are really good.

    - Maxine & Philip S.
  • A
    Western Reserve Vision Care
    I showed up on time and was accepted into the office within an acceptable duration - ten minutes or so late. The appointment went fine, and I got new glasses at the same time.
    My vision doesn't change very much, and I'm not very demanding when it comes to eye doctors. this one was fine.
    - ADAM C.
  • B
    Pearle Vision
    Some of the people are excellent and the others not so excellent. They change employees all the time. The people who wait on my wife and I were very nice and we had no problems. They are quick to wait on me. They have always followed through on everything that they said they were going to do with in the time that they said they were going to do it. They do what they are supposed to do and they listen.
    - Pamela R.
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Eye Doctors in University Heights

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