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Bike Repair reviews in University Heights

  • A
    BICYCLE BOULEVARD
    My bike had been bashed and battered, then left to gather crud in my garage while I was unable to ride. I called on a day they were supposedly closed, and got an answer, and brought it right in. They did a bunch of work, on schedule (mine, which was especially appreciated) and I would absolutely recommend them. On top of it all, they were extremely kind about my neglect of the bike. I've had lousy experiences with other local bike shops so this was truly a wonderful find.
    - JANE G.
  • F
    Performance Bicycle
    I went there because they have trained bicycle technicians, but I would not trust them. They dod not seem interested in helping you unless you are a high profile buyer. This is not a place that I would ever recommend. They even asked me for a review, which I gave them, and they never followed up with me.
    - LOU A.
  • A
    BICYCLE BOULEVARD
    Great! These guys have a very good level of service. They're happy to talk to walk-in customers, and sometimes will even make minor repairs on the spot. For all the tune-ups and service work, they had the work completed before the estimated time. The only time a repair went over estimate was when they could not remove the rear sprockets from an old wheel, and had to install a new one.

    They talked me through some other purchases, such as a bicycle rack for cars, portable bike pump, etc. When I received a Co-Pilot Taxi Bike Seat as a Christmas gift, I found it was unable to fit on the Blackburn EX-1 rack it came with. They explained that the newer EX-1 racks had a slightly different shape, and were happy to adjust the rack (which just involved torquing it with a giant screwdriver) until the bike seat fit. They did this for no charge.

    I have started referring friends to this bicycle shop. My friend ended up purchasing a Jamis Aurora touring bike from them in 2010, and has been extremely pleased both with the bicycle and service.

    Their available accessories might be a bit limited, but for service, they can't be beat.
    - MICHELLE M.
  • A
    BICYCLE BOULEVARD
    I was very impressed with Boulevard Bicycle. I didn't deal with Frank much, but a staff member (Shaun?). They had a good selection of hybrid bicycles to choose from, and they walked me through the various options and levels. At no point did they push a more expensive model. I was allowed to test ride the bicycles around the neighborhood. They were also understanding when I did not purchase a bicycle the first day, with the intent of comparison shopping. I plan on using Boulevard Bicycle for my upgrades and maintenance this year, and will report back on that separately.
    - MICHELLE M.
  • C
    B & K BICYCLE CO
    They were courteous and helpful as soon as I walked into the store. They promptly un-jammed and reset the chain. They also inspected the bike, and came up with a $300 laundry list of items to fix. Furthermore, they recommended the bike never be ridden again. Although the bike was far from tip-top shape, previous bike mechanics at Century Cycles had never mentioned anything of the sort. It very much felt like B&K's free inspection was a lead-in to "don't fix your old bike, buy a new bike from us." We took my bike to a second shop, Taylor Sport & Fitness, for another opinion. For $60, they were happy to tune-up the bike. Taylor explicitly said the bike was still safe to ride. Because it felt like B&K was not being completely honest, I marked their quality & especially professionalism down. To vindicate B&K a somewhat, they did note the front derailleur was badly bent. After another month of riding on the bad derailleur, I decided to buy a new bike in fall '09. But not from B&K.
    - MICHELLE M.
  • A
    Century Cycles Inc
    I decided to buy a new bike in fall '09. I had frequented the Medina Century Cycles for repairs on my old bike, and sought out the Peninsula branch to see what options they had. The small shop was surprisingly crowded that night. After an understandable 10 minute wait while other customers finished up, the salesman apologized for the wait and started helping me. He was obviously very knowledgeable, and guided me through the various styles of bicycles. After listening to my riding plans, he suggested a pair of hybrid bicycles - a $600 Giant and a year-old $400 Diamondback. Although it was almost closing time, they allowed me to ride the bikes around town to try them out. The salesman was not pushy at all, and understood that I was not going to buy a bike that night. Although I settled on a Marin Kentfield from Bicycle Boulevard, I would thoroughly recommend Century Cycles to anyone looking for a new bike, accessories, or repairs.
    - MICHELLE M.
  • B
    CYCLE SPORT & FITNESS
    My wife brought my circa 1985 Schwinn road bike in for an inspection and tune-up. She had previously taken it to B&K Bicycle Co., who had refused to work on the bike. Cycle Sport & Fitness had my bike for almost a week. Unfortunately, the bicycle was not ready when they promised, and was a couple days late. Furthermore, they once detailed to us the wrong inspection report, and once tried to give us the wrong bicycle when trying to conclude the work. The inspection itself went well - they detailed a couple minor issues, but thought the bicycle was in acceptable shape for its age. They tuned the cables and brakes, which had been previously problematic. They did, however, miss the very bent front derailleur - which ultimately caused me to abandon the '85 Schwinn. Later in '09, I determined my 1985 Schwinn was no longer worth the trouble, and started shopping for a new bicycle. My first stop was at Cycle Sport & Fitness. They largely featured Raleigh bicycles. While the price was competitive, their in-store selection was very limited in the hybrid/city styles. The salesman was reasonably knowledgeable, not pushy, and kindly provided me with a Raleigh catalog as I left. Ultimately, I chose a Marin bicycle from Boulevard Bicycle. While I would use Cycle Sport & Fitness again, I don't think they are my first-choice shop in the area.
    - MICHELLE M.
  • D
    B & K BICYCLE CO
    Like other commenters, I found Neil to be a great salesperson; however, it was his brother in the service department who I found to be one of those borderline types who scare people off from ever coming back. It's okay to have to sign a waiver stating that without such and such repairs, your bike is dangerous and it's your fault if you do nothing. However, this guy seems to be all about gouging you, charging almost half the bike's price after a year of usage. Granted, the bike needed a little work. But I can do without the attitude
    - AMY B.
  • A
    B & K BICYCLE CO
    Neil Kaufman took his time to make sure that the new bicycle I purchased was a comfortable fit and good match for the kind of cycling I plan to do. He is extremely knowledgeable, patient, and pleasant to work with. He clearly enjoyed telling me stories about the background of some of his service technicians, of whom he is very proud. This is a long-running family business, and that ethos is very evident in how they treat their customers. The bicycle that I purchased (Giant OCR2) was last year's model, but Neil was candid about the fact that the 2008 line includes parts that are of a somewhat lower quality, because manufacturing and shipping costs have increased, and the company has maintained the retail price of the bike by reducing component costs. Neil has an engaging, low-key manner that makes you feel as though you've known him for a long time. I don't envision many problems with my new road bike, but I do look forward to many years of high-quality service from B & K's shop. These guys are the "real deal". They have a great story (check their website!) and a genuine commitment to customer service. The one oversight in the buying process was the Neil forgot to show me how to use the shifters. I bought my last bike about 20 years ago, and the shifters on this new one are completely different from anything I've used before. When I took my first ride after bringing the bike home, the first 5 minutes or so were truly comical, as I tried desperately to figure out how to downshift while approaching a traffic signal. Eventually I caught on, and it was smooth riding from there. I would not hesitate to recommend B & K for anybody who wants to buy a better-quality bike. They have good products and a highly experienced and service-oriented staff. As an independent retailer and long-running family business, they take care of their customers in ways that aren't so common now.
    - ROBERT D.
  • A
    CYCLE SPORT & FITNESS
    I stopped while looking for a new bike. The employee was helpful and showed me to the bikes in my price range, answering any questions. He sent me home with a color brochure. Overall, it was a very pleasant visit, but I opted for another brand over the Raleigh's available at this shop.
    - TOM D.
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Bike Shops in University Heights

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