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Recent RV Dealer Reviews in Troy

  • A
    DAVE ARBOGAST BOAT & RV DEPOT
    The workers at Dave Arbogast Boat & RV Depot were very accommodating and they took time to show us the unit. They gave us discount for the camper. When we found out that the roof of the camper had a leak, they put a whole new roof on it. They really took good care of us. They explained things to us and made adjustments for us. The facilities were beautiful, both inside and out.
    - Wilson W.
  • B
    SHERRY PAUL RECREATIONAL VHCL
    My cost is based on my having the extended warranty. They got it in faster then any other RV dealership. It is hard to get accomplished on a reasonable time frame.  You can usually get in within a month or two compared to a year at other places.
    - Jane R.
  • F
    DAVE ARBOGAST BOAT & RV DEPOT
    I am not one to complain, or I should say it takes a lot for me to complain. Example 1: I have had some corrosion forming under my hood (which is aluminum) and they told me that my vehicle was under the corrosion warranty, and I even had the service writer admit that he sees a lot of these come from the factory which is material from the factory between the metal and the paint which is causing the corrosion. I then tell him, ok since its manufactures defect it should be that much easier to cover. His reply was, no we are not covering it. Didn't even bother trying to step up the plate and contact GM about it. example #2. I am big fan of synthetic oil, I was under the free maintenance program and I wanted to utilize the Mobil 1 oil change. Yes I am aware that I have to pay extra for the upgrade, and Im ok with that, but they refused to do that because their excuse was that GM wont' pay for it. I further explained that with my other GM vehicles (not a Buick) that they were able to do this, why can't they. They blew me off. After all this, I received a survey and blasted them with it because of the performance I received, after the fact I called the service manager to see if I can speak with him directly when I came in for service. His response was ?we don?t want you to come back? never once tried to see why I was upset. So customer no more.  Another separate incident, I wanted to buy a used suburban from them and they would not budge on the price what so ever. Their excuse? that they are trying to compete with CARMAX. the suburban was 4 years old with 110,000 miles and had rust and they still wanted above what market price was. I explained to them after I test drove it that there is a big vibration upon high way speeds and pointed out the rust and other small things. Salesman response was. there is no room price adjustment. I took my business elsewhere. Ironically I went back about a month later and the vehicle was still sitting on the lot. went back a week after that and noticed that the vehicle was gone and I asked the salesman where it went, his response was took it to auction.. Maybe the real reason why the non-negotiations on the vehicles is to help pay for all that high end building upgrades they keep doing..
    - Ryan C.
  • F
    Tom Raper RVs
    We purchased the new camper from Richmond store.  As mentioned above we had extra awnings put on before taking the camper home to protect the slide outs.  The main awning on the other side of the camper had a recall on it and had to be banded up until it could be replaced under warranty.  We also paid for full protection of the camper inside and out.  This had to be done at a later date as well.  Before taking the camper out on July 4th weekend, we took the camper to Tom Raper's London, OH location to have the main awning replaced and to have the protectant coatings applied.  When my husband picked up the camper, drove it an hour home, and went to look inside he discovered they had given us someone else's camper!!! And they couldn't bring our camper to us so my husband had to take the wrong camper back and get our camper.  All they gave us was gas money to cover the trip.  When we took the camper on its only outing on July 4th weekend, we heard loud "pops" under our bed (front of camper) in the night.  My husband got up and looked around outside and didn't see anything.  When we went to leave the next day, he discovered one of the legs supporting the camper buckled so badly he could barely get it up to transport the camper.  This had to have been the noise we heard.  The leg just spontaneously buckling.  Unbelievable.  So, we took the camper back to storage because Tom Raper in London - again we went to that location because they did the awning repair and the protective coatings - said it would be Aug 12th before they could get the parts.  So my husband took the camper when he had time off on Aug 10th so it could be worked on beginning the 12th but when he went to get it out of storage he noticed the extra awnings had been damaged and one had actually made a hole in the side of the camper.  We had a bad storm come through and we believe the awnings were damaged in the winds.  Which has to lead one to believe they weren't installed properly - one big storm and they blow off?  They weren't even out - they were rolled up because the sliders were in for storage.  When my husband dropped of the camper in London, they still didn't have the parts for the leg repair and they said they didn't do body repairs, only Richmond does it.  But they promised to add silicone to the hole to protect against water damage and they also told my husband they would store the camper inside until they repaired the leg.  Then we would have to take it to Richmond for body repair.  To this day, the camper is still in London, we have no idea if they ever siliconed the hole, we cannot get anyone to tell us what is going on and have gotten the run around from the manager at London.  My husband has tried to get an answer from them for the past four days with no progress other than another "promise" they will drive the camper to Richmond by the end of this week and will not charge us for the transport.  We have been told weeks ago the camper was on its way to Richmond and were shocked to learn it was still in London on Monday and I have little confidence it will be in Richmond by tomorrow, Sep 20th, as promised.  They are planning to charge us $650 for the awnings that only lasted a few weeks before being blown off.  So, we will have paid twice for the awnings, paid $$$ to protect the inside and out with protective coating, but had that protection eliminated by the awnings we paid for making a hole in the side of the camper, and have been without our camper since July 4th weekend because we couldn't use it with the bent leg. Update: 9/20/2013 - the Richmond store has our camper and is in the process of making it whole and investigating the issues with the London store.  So far the Richmond store, now that they are involved, are treating us well. 
    - Jennifer D.
  • F
    SAFFORD RECREATIONAL VEHICLES
    They did not finish on time. The work they did was awful, we had to go back several times. I would not ever go back to them.
    - William R.
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RV Dealers in Troy

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