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RV Dealer reviews in Troy

Real People ~ Real Reviews ~ Real Results

  • I am not one to complain, or I should say
    it takes a lot for me to complain. Example 1: I have had some corrosion forming
    under my hood (which is aluminum) and they told me that my vehicle was under
    the corrosion warranty, and I even had the service writer admit that he sees a
    lot of these come from the factory which is material from the factory between
    the metal and the paint which is causing the corrosion. I then tell him, ok
    since its manufactures defect it should be that much easier to cover. His reply
    was, no we are not covering it. Didn't even bother trying to step up the plate
    and contact GM about it. example #2. I am big fan of synthetic oil, I was under
    the free maintenance program and I wanted to utilize the Mobil 1 oil change.
    Yes I am aware that I have to pay extra for the upgrade, and Im ok with that,
    but they refused to do that because their excuse was that GM wont' pay for it.
    I further explained that with my other GM vehicles (not a Buick) that they were
    able to do this, why can't they. They blew me off. After all this, I received
    a survey and blasted them with it because of the performance I received, after
    the fact I called the service manager to see if I can speak with him directly
    when I came in for service. His response was ?we don?t want you to come back?
    never once tried to see why I was upset. So customer no more.
     Another separate incident, I wanted to buy a used
    suburban from them and they would not budge on the price what so ever. Their
    excuse? that they are trying to compete with CARMAX. the suburban was 4 years
    old with 110,000 miles and had rust and they still wanted above what market
    price was. I explained to them after I test drove it that there is a big
    vibration upon high way speeds and pointed out the rust and other small things.
    Salesman response was. there is no room price adjustment. I took my business
    elsewhere. Ironically I went back about a month later and the vehicle was still
    sitting on the lot. went back a week after that and noticed that the vehicle
    was gone and I asked the salesman where it went, his response was took it to
    auction.. Maybe the real reason why the non-negotiations on the vehicles is to
    help pay for all that high end building upgrades they keep doing..
    - Ryan C.
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RV Dealers in Troy

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