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Moving reviews in Troy

  • A
    Four men arrived with 2 trucks and introduced themselves. Then they got to work loading furniture and household items. They were very professional and careful with our possessions. When both trucks were loaded, they headed to our new home, stopping for lunch (off the clock). They got right to work when they arrived. We had labeled the boxes and furniture to tell where they should be left. We only had 2-3 boxes that were not on the correct floor. Many of the items had to go to the basement. They did an excellent job of getting the items down the stairs without marring the furniture or the stairway walls. We were very impressed with the care they took getting things to the basement. Then they took a washer/dryer to my daughter's basement. They,too, were amazed with how they were able to get them to the basement.
    Dan estimated that it would take 4 men with 2 trucks 9 hours to move us. He was right on the money. We had another company who wanted to move us over 2 days for twice the cost. We are happy we chose Move It Now.
    - Tom H.
  • B
    I've been moving a lot. That particular time, it was okay but there were some bad points to it. They are usually good about getting what needs to be done pretty quickly. I have a high-efficiency front load washing machine and I had to look up online to tell the guy what he needed to do to move it and how to put the stops in it.
    - Linda K.
  • B
    There was lots of confusion from the beginning.  I had the date wrong for the move and called them company 4 times before i was told I was on the schedule for the next day.  When I looked at my confirmation, the confirmations showed the date the company had.  I should have read my information closer.
    The driver called to let me know they were on the way which I really appreciated since we were meeting them at a storage location. Some of the movers were quite upset because there was more than one unit to be moved which was actually on the paper work but not in the location they expected.  Since we had had to move everything out of our flooded home very quickly our stuff was a mess.  I had explained to the rep when I booked what had happened and stuff was in a mess. After some uncomfortable long minutes everyone settled down and the move when smoothly.  
    The guys took good care of our furniture and moved quickly and effceintly. They did a very good job and I would recommend them again.  I would also recommend to the company that their employees know and understand that lots of moves take place under some really emotionally charged times for the people moving and when you are in the mist of a area wide natural disaster you do not have time to pack everything as it should be and organize it.  You do what you have to do to save as much of our personal stuff as you can.  
    I would hire them again but my husband would not
    - Linda K.
  • B
    Overall it went very well.  The head guy (the driver) was involved at both ends and was great to work with, but the extra people they brought in to unload us in Tennessee were pretty bad, whining all day about how hard they worked and how little they were paid.  Then they started hinting very strongly about a "tip."   I gave a substantial tip to the driver and told him to divvy it up as he saw fit.
    While the whining from the 2 local hires was annoying, the fact is, it was a difficult unloading job due to our having a very steep driveway and they had to wheel everything down from the street.  Overall they all worked pretty hard.  The office staff that I dealt with were great and very responsive.  My only substantive criticism would be that they did a lousy job marking the contents on boxes as they were packed.  They marked the main items (living room lamps, e.g.) but then threw little stuff (TV remotes, e.g.) into any box that had room but without indicating such on the box.  We had a heck of a time finding everything as we unpacked, and were forced to unpack boxes that otherwise could have remained unopened looking for the stuff we needed right away.  That said, I would give them a very strong "B."
    - Jim S.
  • A
    The truck had been very tightly packed and some of the heavy items were carried to the lower level down a difficult stairway. They were very careful to avoid any damage. The process went very quickly and smoothly. No damage and no difficulties. This two man crew were very professional and I do not hesitate to recommend them.
    - Jan K.
  • A
    I had never used a moving company in the past but this company came highly recommended from several friends. The movers were on-time and they managed to move everything very quickly while taking excellent care with my furniture.
    - Nicole G.
  • A
    The movers were incredibly efficient, conscientious about not damaging any of our property, friendly and extremely professional.
    - Jack R.
  • A
    The move was very successful. Movers were very thorough, detail-oriented, and conscientious. Highly recommend!
    - Robert L.
  • A
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    - Imogene D.
  • A
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    - William M.
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Moving Companies in Troy

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