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House Cleaning reviews in Troy

  • A
    We are very pleased with Billie. Billie has been dependable, on time, and very personable. We enjoy her time in our house. Billie has the rare quality of talking and working at the same time and is always upbeat and fun to be around. We've been using her for about 5 or 6 months and she has never cancelled on us and has never been late. We highly recommend her!
    - David M.
  • F
    I felt the need to express my unpleasant experienced with this Merry Maids Owner. I called Angie's List for housecleaning my home. I set appointment for today Wednesday 8-18-16. She had been here over a year ago and gave me estimate and I decided not use them. She was here to day and told me a starting price without my asking. I felt she was very cold and very rude. She did not even look through my home. I could not use this company. I won't use any company that is very cold and rude. The starting price was very high to begin with. I WOULD NEVER USE THEM !
    - John P.
  • A
    Chrissy was very polite and kind, answered all of the questions I asked, and even laughed at my jokes. She was very kind to deal with. She was here for around two hours. It's amazing what she did in the kitchen.
    - debra m.
  • A
    Cathy arrived a few minutes early to ensure punctuality, and Mandy and Ann arrived on time. They all got started right away, and they worked really hard to transform things that had been filthy into spotless items! Cathy also helped me organize some of my other items, and even gave me some new ideas on how to recycle and dispose of sensitive material to prevent identity theft.
    When Cathy and Ann originally came to my home to give me an estimate, the estimate was for a set price. However, even though they didn't get finished with the work in the time they had planned, they still came back to finish the job at no extra cost to me, and they were happy to do so. They are huge on customer satisfaction!
    I thought the price for the work I received was incredibly reasonable, and I appreciated how they did not try to rush through the job, but they also didn't just take their time. They were completely focused on doing an excellent job of thoroughly cleaning my home. They succeeded in doing an excellent job, and I even picked up some cleaning tips from them!
    One last thing I want to add is that I KNEW that I could trust the ladies from iheart cleaning in my home. I've heard horror stories of items coming up missing after someone has cleaned, or helped someone move. I had no concern whatsoever about theft, lack of integrity, or betrayal of any confidence. I felt like I could have the dirtiest home in the land, but that Cathy and Mandy would look at it as a challenge, and an opportunity to help, but that I would never have to worry about any gossip floating around about anything concerning our business. These ladies are incredible, sweet, and truly professional. I cannot say enough good things about them! I plan to have them clean for me again, and I have already recommended them to several people.
    - Nicole C.
  • A

    The service was fantastic.  Our cleaner was prompt, courteous and explained what she would do.  My wife (who was unaware of the arrangement) was the first to come home and find everything clean and smelling wonderful.  For a moment...I was the hero until she realized there was simply too much done for me to be responsible.  We have wood, vinyl, tile and carpet....and everything was either moped or vacuumed.  All the baseboards were wiped of the accumulated dust or dirt....kitchen and both bathrooms were spotless to include cleaning of both tubs and a shower that had gathered a bit of soap scum.  Even my son noticed is room had been cleaned...and he notices nothing.

    This was my first time using a cleaning service and I was concerned my wife would not be happy with my decision....instead - she wants to talk about using the service more often. Final Touch came in and simply took the pressure of cleaning on Saturday away...and they are someone I would truly advise others to use.  Spoil yourself - let the experts come in and clean it for you.


    - Todd G.
  • B
    She was pretty good. There were no additional charges beyond the big deal amount. I worked along with her. While she was doing the bathrooms and things, I was cleaning my kitchen. I didn't have any issues with the service. The only problem was that I was going to have the cleaning take place for four hours. But, he couldn't find anybody that had four hours to do anything. So that's why I'm having her comeback.
    - madonna h.
  • A
    Once something was knocked over and broken. They left a note apologizing. The owner even followed up that evening to ensure everything was taken care of. One time our shower door was scratched and they came out right away to fix it. They are trust worthy, efficient, and always do a good job. I continue to highly recommend their services.
    - James A.
  • C
    I contacted Tidy-Up Maids via e-mail to get more information on cleaning my house, such as how many hours they spent or if they stayed until the job was done. I was informed that for my size of house (2400 square feet), it would take 3 hours to clean, but all of their maids have been trained in speed cleaning. I thought that I would give their service a try and asked for cleaning every other week. I was at work when the maid was supposed to arrive, but I did receive a call from her 40 minutes before her start time for directions to my house. Everything seemed to be going fine until I got home and saw what little had been done. The office, dining room, and living rooms weren't touched, picture frames and knick-knacks weren't moved to dust under, and my vacuum was left in the upstairs hallway and hadn't been emptied. The floor in the master bathroom hadn't been swept or mopped. I know this because my husband had trimmed his beard that morning before leaving for work, and some hair fell on the floor. I purposely didn't clean it up to see if the maid would get it (something incredibly obvious), and the pile of hair was still on the floor when I got home. I immediately called the number I was given to complain, and the phone number was temporarily out of service. I e-mailed Nicole to let her know what had happened and to cancel my service, and have yet to receive a response. With all of the cleaning companies out there, I definitely would not recommend this company to anyone.
    - Julie L.
  • A
    Excellent. On time, pleasant, worked hard and fast. Price is very reasonable.
    - Jessica B.
  • A
    I would say, that I found a great business that is very professional, customer friendly, and does exceptional job in cleaning my home.
    - John P.
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Home Cleaning Services in Troy

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