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Carpet Installation reviews in Troy

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  • Even though I was upset with her candor last year I tried to hire Kathy again to redecorate my dining room. Being in a wheelchair I cannot get out and about to look for myself and need the aid of a decorator. I told her I had $3000, $4000 max for drapes, wallpaper, chandelier and decorations and wanted lighter and liked the industrial style lighting. She returned with formal and dark, loved the look but wanted lighter and more casual, and she basically just changed the color of wallpaper. It was still dark and on the formal side plus?she figured a cost for me and just the wallpaper and curtains alone were at my max budget!! There wasn?t a chandelier, wall hanging, nothing else was included in the cost. She brought photos of linen covered lights, I didn?t want that look.
    I knew she would be upset if I again, shot down her design so I told her it was still too dark and used my husband for an excuse, boy was that a mistake. She went off on me big time, very rude. I sent her a text the next day saying I didn?t like the way our conversation went and that obviously we could not work together, she said she had come to the same decision. So, due to her candor, I will be looking for a new decorator. Oh! And last year she charged me $69 for a candlestick that was mine to begin with. So if you hire her, make sure she doesn?t charge you for your own decorations, lol. It was an oversight for me and I didn?t notice it until it was too late. Plus this is now a year later and Chuck, her husband and a contractor and who gave my husband his word, has still not fixed the moulding that was damaged by his inexperienced carpet installers. Once they received the final payment for their services we never heard from them again unless we initiated the call only to be told months later they felt we wouldn?t be happy because the flooring had been discontinued and couldn?t match it. I can only hope they do not treat all their clients as they have me.
    - MICHELLE b.
  • We had over 3,000 square feet of carpet installed.  Brent on the sales team was excellent and VERY knowledgeable. He is truly a carpet savant!  He was on top of things and realized our very short window for installation was a challenge and made it work.  He was simply the best!
    Matt coordinated the delivery and was an absolute joy to work with.  He even cleaned the carpeted steps in the garage, and we didn't ask for that!  He was just going the extra mile, something that you can tell he does often.
    The installers were professional, tidy and trustworthy.  They worked well together and you could tell had been working together for many, many years.
    I would recommend Bockrath to anyone.  They are the most customer service oriented group of people I've ever had the pleasure of working with.
    Keep up the good work!
    Cindy in Troy
    - cynthia a.
  • I ordered the flooring in October, it was supposed to be delivered in 4-6 weeks. I was patient and waited the full time before calling my salesperson, then you could tell he had no idea who I was or what was happening. The flooring finally arrived after another four weeks (yeah, I think he forgot to order it). It was difficult to reach him most of the time and he rarely returned my calls, like he didn't care. The installer was good but talked all the time and didn't stain the quarter round in the color that I had chosen. I couldn't complain because I never received a detailed order form (my fault). Found out later that my neighbor used them one time and had a very bad experience as well.
    - MICHELLE b.
  • I called in the morning and asked about getting an installer over to move carpet from one room into another. I got a quote over the phone. There was a cancellation that day so the installer was available in 1 hour. The installer and his assistant were there within the hour, scoped out the job, removed the bedroom carpet and scraped up the padding, cut the larger living room carpet and padding close and fitted it to the room. Great job, price and timing. I was pleased with everything and I'd hire them in a minute for future work.
    - Eric J.
  • .
    - Brenda C.
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Carpet Installers in Troy

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  • LOWES

    2000 W MAIN ST
    Troy, OH