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Plumber reviews in Trenton

  • A
    Drew answered my call immediately and listened to the description of the problem.  He said he would call in approximately an hour when he finished on another job and would be able to head to our house.  He did exactly as he said he would.  When he arrived he diagnosed the problem, gave us an estimate and immediately started on the repairs.  After a trip out for parts he completed the repair in a very quick fashion.  We were impressed with his fast and very reasonably priced service.  Very nice gentleman to work with.  We intend to call him again for an estimate on additional updating work we need to do!
    - Claudine D.
  • A
    I called on Tuesday and got an appointment for between 9:00-10:00 AM on Friday morning and an estimate. He arrived at 8:55 AM Friday morning. I was going to drain the tank before he arrived, but did not get to it. He drained the tank quickly, and removed it within 30-35 minutes. My water heater was still under the manufacturer's warranty, but I had to take the tank to Home Depot before they would give me the new tank. Bill was very accommodating, and hauled my tank to Home Depot and we got a replacement. He also recommended replacing the expansion tank while we were there, and saved me 5% by purchasing it for me on his account. When we arrived back to the house, he immediately began installation of the new tank. After a bit, he informed me that the existing fittings in my house running to the water heater were non-standard and he would need to go back to Home Depot to get the correct ones. He told me that he would honor his original estimate for price. I was impressed, because it wasn't his fault my house has non-standard fittings. Once he arrived back, he finished the install and began testing the faucets to make sure everything was working. While doing so, he noticed problems with the flow and that the aerator was clogged. When he looked into it, we found what appeared to be brine from our water softener clogging the faucet. After inspecting the other faucets, he decided to drain the water heater to prevent damage from the pellets melting and ruining the tank. He flushed the water heater several times and made sure no more pellets were coming out before moving on. While the tank was emptying, he set the bypass for my water softener and disconnected it for me so I could replace it. After everything was all said and done, he ended up spending about six hours at my house, and still only charged me for the original estimate of two to two and a half hours. He was extremely helpful and very knowledgeable. He did a good job with the water heater, and was very patient with several things that went wrong. Next time I need a plumber, I'm not going to hesitate to call William Brown Plumbing again.
    - Todd V.
  • A
    Bruce was prompt to reply to communications, came out and looked at our situation and not only listened to my thoughts on repair options, but added some options of his own. Once the decision was made on what course to take he was VERY quick to get the new product and get us scheduled for the work. The new water heater went in and he had us up and running in one afternoon. I have a new regular plumber. Prompt, Professional, and courteous.
    - Donzel B.
  • A
    Our toilet was getting clogged very easily. We found this plumber, and called them on a Thursday, and got an appointment between noon and 3PM on the following Monday. We live in Trenton, which is a little far for them to drive. The plumber thought ahead to call the morning of the appointment and verify what work need to be done to make sure he had all the correct parts he would need. They also make sure and call you thirty minutes before they arrive. Our appointment window started at noon and they arrived by 12:30. When he arrived, he was very friendly and personable. He listened very carefully to our description of the problem and asked questions to make sure he fully understood the problem so he could start with the least expensive solution. Once he unclogged the toilet, he told us that since it was such a simple fix, that he didn't feel right charging us full price, so he charged us $36.00. We were really impressed that they came all the way up to Trenton, much less only charged us $36.00. Overall, this was an outstanding experience, and based on this, we would definitely use them again and recommend them to others.
    - Todd V.
  • A
    I was very pleased with the workmanship and professionalism shown by Jim and his crew. They were neat and cleaned up very well each day. This project took a total of 10 weeks. I was not uncomfortable at all having them in my house with me away at work every day. They showed up on time every day and if the schedule was going to change, Jim would call the day or two before and let me know. We came up with a simple way to leave messages between the crew and me...I taped a legal pad to the kitchen window and we scribbled notes back and forth. He kept me apprised of anything each and every day. Jim and his crew did not set the kitchen cabinets as they were installed by the cabinet maker, an Amish gentleman from Apple Creek, OH. But they were here that day just to see them go in. They wanted to make sure everything was set for the installer. I am definitely glad I hired them for the remodel. It was a painless experience and I ended up with a beautifu home. Thank you Jim!!!
    - Lee Ann P.
  • A
    He was recommended to me by several people. I have used him since 2007 and I've been pleased with everything. He has given his opinion on many projects I've been unsure about and I have always ended up more than satisfied. The workers are pleasant and they are always on time. He has been professional throughout my experience with him and I would certainly recommend him to others.
    - Jennifer S.
  • A
    Great! He was great to work with!
    - Bill K.
  • A
    They fixed it.
    - Kathy H.
  • A
    Kitchen and Bath
    - Pam W.
  • A
    Great! In and out in 2 hours, arrived when he said he would, will definitely hire again!
    - Michael H.
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Plumbers in Trenton

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