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Flooring reviews in Toronto

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  • Plesae read this before considering buying carpeting from SMITTY's
    Here is a word of advice for those shopping for carpeting DO NOT SHOP AT SMITTY?S CARPETING. IN MY HUMBLE OPINION, you will be ripped off. When you are quoted a price and when it is PAID IN FULL, they come back and tack on extra money when the mistake was SMITTY?S CARPETING. I asked Mike why it was okay for the girl who checked us out, who had the correct room measurements, quoted us a price for the roomful of carpeting and padding and paid it in full on 12 Nov 15. They came to measure the room on 18 Nov 15. Over the weekend on 21 Nov 15, SMITTY?S CARPETING (A woman) called the house during the day (I was sleeping since I work midnights) and said they would need another $70.00 on top of what I already paid.  
    The $70.00 was supposed to be for the padding which was supposed to be included in the above mentioned quote.

    I called them 23 Nov 15 to find out why I had to incur a mistake on their part. I told them this would cost them business since I plan on carpeting other room in the house. Mike immediately said don?t threaten me, the numbers don?t lie. I was infuriated at the way I was treated and before I had a chance to say much else, Mike said I will mail your money back to you. This indicates to me that SMITTY?S CARPETING and their representatives are allowed to treat customers like they are lower than the dirt and crap on their shoes and get away with it.  Furthermore, they will NEVER own up to their mistakes and eat costs when it means keeping a customer. I do own a business( not carpeting) but if one of my representative quotes a price that is incorrect ( read low) to a customer and that customer has PAID IN FULL, (I have learned from the best), you eat the cost to keep a customer, no matter the cost.  
    I guess they never heard of the business saying, " The customer is always right even when they are wrong." but in this case 
    I wasn't wrong at all.
    - John K.
  • unknown
    - Tom H.
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Flooring Installers in Toronto

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