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Car Dealership reviews in Thompson

  • D

    We bought a 2011 Chevy suburban in August of 2013. This past month, March 2014, it was having some major mechanical issues. While on a road trip with our family, it shut off while we were driving. It displayed a series of check engine and warning lights, so upon returning home, we took it in for service. Upon dropping the vehicle off the service team member was disinterested in my concerns and was unprofessional. He made little to no eye contact and seemed to rush me out the door. Two days later I picked up the vehicle and was assured the part and issue had been fixed. Two days later while on my way to work, the vehicle again, shut off, stating the same issues and giving the same warning lights. The vehicle after leaving me to sit and congest traffic for 20 minutes, restarted and I took it back to the dealership. Again, the service team made me feel as though I was inconveniencing them. The worst part of the experience, was that for over two weeks, we would call and no one updated us on the status of the vehicle. Both my husband and I reached out to the dealership but did not get any feedback or status updates. Finally after 10 days my husband connected with the person who had been responsible for working on our vehicle only for him to disrespectfully inform us that the vehicle had been ready for 7 days and was sitting awaiting us to pick it up. No one ever offered an apology for it breaking down twice and having to be returned to the service center and no one ever apologized for the lack of communication and customer service. I am very disappointed with the whole experience and would recommend that anyone interested in purchasing a vehicle seek service elsewhere.

    - jessica a.
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Car Dealerships in Thompson

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