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Cabinet Making reviews in Tallmadge

  • A
    Let me first start with a huge thank you to the sales and install team that I worked with on this project. It was smooth, seamless and quite frankly one of the best experiences I have had when it comes to remodeling. Mary Jo (sales) instantly became part of the family on day one. The kids, our dogs and my wife and I absolutely loved our interactions with her. She was incredibly knowledgable, transparent, and ultra-flexible to ensure she was meeting our needs every step of the way. We could not have asked for more. Ray (carpenter) was one of the most professional contractors I have ever seen. He was thorough, knowledgeable, and incredibly respectful of our time and our property. With the exception of when the countertops came off (only one day), our kitchen was never out of service and I could not have appreciated that more. And the finished product, let's just say it was AMAZING in every way. There was even a point near the end of the job where I accidentally put a ding in one of the brand new doors and Ray saved us from a divorce (joking) by instantly taking the door to the shop & having it repaired as if nothing ever happened. The folks from Rock Solid were amazing as well - one day in and out and we had beautiful new granite one the amazing base that Ray created for us. We noticed a small discrepancy in the finished product, but without hesitation they came out and fixed it on the spot. Again, amazing service. If I were to ever do a job like this again I would hire this whole crew in an instant. The people were great, the price was right on, and the finished product was more than I could have hoped for. Thanks American Wood Reface for restoring my faith in humanity and brining our vision to life.
    - Steven F.
  • D
    First day or so, good, then when the sub floor was installed it was not level, requested a smooth ceiling, came home from work and the ceiling was textured, the salesman contact  statement  was : It's not even done yet and that's how we do our ceiling's!  
    explanation from the foreman was: because of the pre-existing ceiling it had to be textured and the floor the same as far as leveling, the owner(OHI) made the statement in order to do a smooth ceiling it would've had to been gutted, I stated, then why wasn't I told this before you accepted the job, there was no apparent answer accept well we've gone this far, don't worry we will make you happy. 
    1.The back splash does not meet the bottom of the raised counter, but according to the O. H. I., that's the way it should be.
    2. The main counter top is high  on the rear left corner by a .5" therefore throwing off the level and the so called "that's the way it should be" gap between the raised counter and the main counter back splash, O.H.I. stated " Well we can't take it out now", so they put a black molding under the raised counter to cover the issue up.
    3. The right side  top cabinets are not squared to the soffit
    4. the NEW counter tops have minor scratches
    5. They are in the process of replacing three of the cabinet doors that are of poor quality
    6. Refinished wall surface next to sink is poor and obvious.
    7. One day after textured ceiling was completed it was cracking, repaired upon request
    8. Clear silicone on counter top seams is not clear.
    9. I requested that they should purchase a dust bag for the vacuum they were using because my other two rooms with antique furniture was covered with dust along with everything else
    Overall every time I questioned them about  the issues at hand they preferred to make excuses instead of sticking to O.H.I.'s
     policies.
    My impression of O.H.I.  as far as a motto is, promise just about everything to get the job, rush to get it done, and have the home owner sign the documents and pay you before the owner really  thinks about   the final outcome
    I did ask the owner of O.H.I., before I signed and paid him, do you think your workmanship justifies this amount of money I'm paying you, his answer was "somebody else would charge more", and yes I think it does.
     


    - David L.
  • A
    I contacted Fred to get an estimate to build and install a more ornate fireplace mantel and convert a built-in shelf area to an entertainment center. Fred came out, thoroughly analyzed the situation and came up with a design to accomplish what we needed. He came out an additional two or three times before the project started to make sure all measurements were right and that we were happy with the design. On site, he was clean and neat. The place was always left in the same condition as he found it. I have never dealt with a contractor with such attention to detail. While the project took a little longer than I initially expected, this was caused by Fred wanting to make sure everything was perfect, and there's nothing wrong with that. I have a perfectionist personality, so watching Fred sweat the small details like brush marks was refreshing. His final product is top notch. His attention to detail results in a quality product that will be a centerpiece in our home for years to come. If you want quality carpentry and woodworking rather than just a passable job, Fred is the man for you.
    - John C.
  • B
    I was happy with the work done by Mr. Droman. However, his attitude was pretty negative and he repeatedly made comments about how the work would only be as good as the house in which it was being done. He also told me that I needed a husband and I needed to clean out my garage. The work was fine, but I could really have done without the commentary.
    - Kellie C.
  • A
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    - Loretta B.
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Cabinet Makers in Tallmadge

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