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Marble & Granite reviews in Strongsville

  • A
    American Wood Reface
    Went Outstanding. Our refaced cabinets came out as good, and probably better than new. There were a lot of extra's that were not in the new cabinet quotes that we had received which were near or more than the American Wood Reface price same or higher prices. Scott, our carpenter did an outstanding job. He was friendly, courteous, and very professional. He was very meticulous and prided himself on doing the best possible job, which in our opinion he did. Also every day he cleaned up the kitchen and the garage, where he was sawing. We are very extremely pleased with how cabinets came out and happy that we selected American Wood Reface for our project.
    - Allen & Lee V.
  • A
    American Wood Reface
    It was great! We could not be happier with the results. Everything went as planned and on time and the results are fantastic! I would recommend American Wood Reface to anyone looking to redo their cabinets.
    - Ray B.
  • F
    Architectural Justice
    They scratched the top of the brand new stove. They would not even acknowledge that they scratched it. You pick out the granite that you want and it took 2 full slabs for our kitchen. It was a top level type and it juts became problem after problem. They send the same people here that have heard the same story. The installer says that he could not do any thing. The finish was so dull and porous. they said it would be polished and he said " oh yeah it will be polished ." When it was installed they also scratched the refrigerator . It was so tight that they could not get dental floss in between the top and refrigerator. It was juts issue after issue with them. I do not like to argue with them. After the Facebook posts they sent the manager to try to smooth things over. I said to them that the accident was not the problem it was the recovery or lack of recovery. We are still trying to get the top sealed so if you spill something on it is does not take scrubbing all day to get it off. It looks beautiful but the up keep on it was horrendous.
    - RON Z.
  • A
    Pride Remodeling Co Inc
    They did excellent work. Any questions, i had, they answered. Every issue that came up, they fixed, including things that didn't involve my kitchen. I felt like i knew these guys forever. I would call them again, in a heartbeat, if i need anymore work.
    - Kathy K.
  • A
    American Wood Reface
    I could not be happier with the results. My kitchen looks brand new and our carpenter Patrick was very meticulous in making sure
    That everything was perfect. everyone we worked with was very professional and always responded to my questions quickly. the quality is outstanding and I would not hesitate to recommend this company . 
    - Cheryl M.
  • D
    Architectural Justice
    Similar to another review, we spent considerable time with a designer discussing a kitchen remodel, taking measurements, getting preliminary drawings, weighing different options, etc. back in Feb. 2017. We had two other quotes and we were actually leaning toward AJ because of their initial approach and design ideas. Unfortunately they became completely unresponsive and we could not get a quote from them. We made many phone calls and sent many e-mails, which were mostly ignored. Occasionally we would get a "we'll get back to you" but they never did. We gave up and went with another company. There was absolutely zero follow-up from AJ. They really wasted a lot of our time. Very unprofessional. I am not sure how a company can waste its own resources (and those of its customers) and remain in business.
    - Mike M.
  • C
    Architectural Justice
    The product is beautiful and transformed the look of my kitchen.  The price was competitive.  The customer service left a little to be desired.  The design consultant with whom we worked was not responsive in a timely manner especially after we paid the deposit.  We were new to this process and did not know enough of the right questions to ask which resulted in additional charges, as well as follow-up work on our part.  We did deal with a manager who apologized for the design consultants lack of responsiveness and was able to be a little more helpful. The day of installation the installers were running far behind and didn't call to say they would be late, the manager asked if we had requested a phone call.  We didn't but were told they would arrive between 12-3, they arrived at 3:45 pm and forgot some of the material.  It took us nearly a month to receive the sink cut-out piece that the installers forgot.
    - Natalie H.
  • D
    Cabinets & Granite Direct
    Worst installation experience ever.
    Main installer didn't speak English and was incredibly rude. Damaged drywall in laundry room. Horrible communication through process (didn't call when they said they would, got lost coming over to house, etc.).
    They discounted my bill by a grand total of $62.50 because "these are behavioral issues, not quality of the product issues." Um, what? Your people are just as much a part of what you're selling as the actual granite you installed.
    I run a business myself and the level of customer service is atrocious by field employees and upper management?be warned that while the showroom looks nice and the sales reps speak English, this will NOT be the case when they come on location to install your products.
    - Jennifer L.
  • B
    Italgranite, LLC
    Had to pick granite in a dark warehouse using a spotlight which made it difficult to select. They were very late coming out to my house to take measurements. They didn't give any instruction as to care of the granite after installation. The granite wasn't as shiny as I wanted it after installation. The corner backslash wasn't installed level.
    - Stacy G.
  • A
    American Wood Reface
    The carpenter was on time, pleasant and very capable. The granite people were great at measuring and installing - all.  The front office sales person was helpful and ready to assist.  It was a very good experience.
    - Wanda J. G.
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Marble & Granite Companies in Strongsville

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