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Transportation reviews in Stow

  • A
    Thomas Limousine Service
    Our regular limo driver called us at 7 p.m. on October 28. He was in the hospital and couldn't pick us up on Tuesday, October 29. I called Thomas Limo and Johnny L picked us up at 6 a.m. He was punctual, courteous, friendly, etc. We would definitely use their services again.
    - Grace B.
  • C
    Aqua Doc Lake & Pond Management
    I really wish I were writing a review of work completed by Aqua Doc. But unfortunately, our project never even made it past the estimate phase. The customer service we have received from this company, from the president on down, has been disappointing at every turn.  Here is a timeline of events since the beginning of our interactions with the company.

    May 7: John Wilson, Jr, president of the company, visits our home, inspects our shoreline erosion issue and states that this is the type of work that his company does all the time. He took his time and explained how the process of bringing in clay and building a riprap wall would work, and told us an approximate timeline of when we could schedule the work and how long it would take. However, he said he would need about a week to calculate the precise amounts and costs of the materials and labor to give us an estimate for the project. We also wanted prices for constructing a dock at the same time. 

    May 14: This is the date John informed us that our estimate should be ready. No phone call or contact from the company.

    May 17: Still no contact from the company, so I called their customer service number and left a voicemail explaining the situation, and asked for someone to call back and let me know when our estimate would be available.

    May 22: Still no response from the company, so I call again and speak to a representative. She informs me that she had given the message to someone who would contact me when he had all the numbers.

    May 29: Still no response from the company, so my husband calls and asks to speak to the president of the company who had visited our house. We need an explanation for why the estimate is now 2 weeks overdue and why no one from the company will pick up a phone and tell us what is going on. The person answering the phone said she will pass along the message, but we have still never heard a word from them.

    The only reason we have continued to contact this company for the estimate is we don?t know very many companies who do this kind of work. I doubt we would work with them even if they finally returned our call and gave us the estimate. All John would have had to say, from the very first day we met him, is that this is a very busy time of year and it might take several weeks to get the estimate ready. Or, this job is a little small for us ? here is someone else who might be interested. Maybe make a phone call at some point and say ?we haven?t forgotten you ? we should be in touch in another week.? If ANYONE from this company had bothered to give us a return call and let us know they understood our frustration or explained the delay, we would have been placated. Instead, we are extremely frustrated, we have to begin our search for a contractor a month after we started looking to do the work, and we still don?t even have a rough estimate. We think the job would have cost in the $20000 range (but who knows, since we can?t get an estimate from the company?)

    Update 5/30: a secretary call to let us know the president is out of the office until Monday and won't be able to respond to our concerns right away. However, we've always been told that someone else is responsible for preparing the estimate.

    Update 6/5: John called back and explained that the company had recently been exceedingly busy and he apologized for the delay. He provided the estimate, which was close to the figure we anticipated, and was friendly and informative. I just don't know if I want to do business with a company who kept us in the dark for so long and had such poor communication. 
    - HEIDI D.
  • A
    Ravenna Marine
    They are good folks. Their service department is very attentive and understand the problem. They don't try to up-sell. The price, quality, and responsiveness is great. I will use them again in the future.
    - CHERYL S.
  • A
    Thomas Limousine Service
    It was wonderful and they did a great job. I wasn't in the limo but my son was happy, so I was happy. They were right there when they said they would be, and they rode everybody back and forth. It was wonderful. I would recommend them but tell people to book them a year in advance.
    - Barb H.
  • A
    I can not say enough about how pleased I was with their service. Bill Rienerth was always pleasant when I called and had to change plans. The driver, Don was extremely professional and eased my concerns about driving eight teenagers. I had heard many stories about other limo companies. The driver stayed at the prom the entire time. The limo was clean and they provided snacks and pop. I would recommend them to anyone.
    - KEVIN Q.
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Transportation Services in Stow

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