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Double Dog Day Care Inc

Business Overview

customer rated

4 customer reviews

7 years on Angie's List

Contact Double Dog Day Care Inc

Phone Number

(330) 968-4272

Address

3073 Graham Rd
Stow, OH
44224

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About Us

Locally owned & operated by Nancy Binzel. Cost is determined by the job.

Contact Double Dog Day Care Inc

Phone Number

(330) 968-4272

Address

3073 Graham Rd
Stow, OH
44224

View larger map

Ratings and Reviews for Double Dog Day Care Inc

D

Review: Dog Walking Service
5 years ago

Day care for 2 dogs.

It went pretty well at first. The day care has one room, with large and small dogs intermingled. Some dogs seemed too excitable to be there, but the staff seemed on top of things. I arrived one afternoon to find one of my dogs had been in an altercation with other dogs. The owner said my dog had one bite, none of the other dogs had bites, but my dog bit her arm when she picked him up to get him out of the room. I took my dog immediately to the vet to have him checked, as he was limping. The vet found a number (about 7) puncture wounds, 4 of which required stitches. The vet couldn't understand why the Double Dog owner only pointed out one wound. The following day my dog bled profusely from his groin, where the vet found he had an additional 4 puncture wounds on his p****. I contacted the owner about all the wounds she had not told me about, and she blamed me for bringing my dog on a day when she had a number of overly excitable dogs there. I wasn't sure how I would know this information. She also blamed my dog, for inciting the other dogs to bite him. She claimed no responsibility for my dog's injuries, stating it was my dog's fault and my fault. My dog's injuries were experienced when she picked him up and exposed his stomach and genitals to the other dogs. After pulling my dog from her day care, it took a number of requests before the owner reimbursed me for prepaid (and not used) day care. When she reimbursed me it wasn't the full amount, but I let it go. After pulling the dogs I found out my next door neighbor had pulled her dog from the same day care because he came home with 8 puncture wounds when the owner only said he had one wound. Other friends have also reported pulling their dogs from Double Dog Day Care because aggressive dogs are allowed to interact in a small area with their dogs. Injuries happen, so I can understand that. What is upsetting is not reporting the extent of my dog's injuries, blaming my dog and me (and not the day care staff) for all the injuries, and then refusing to reimbursement for prepaid funds until I said I'd take her to small claims court because she wouldn't respond to my requests for repayment.
Services Performed
- Dog Walking
A

Review: Dog Walking Service
6 years ago

Double Dog Day Care watched my dog, Chewy, for most of the day, anytime between 8 and 6.

The people who work there are kind and very personable. They love the dogs, they even bring their own dogs there! They have gotten to the point where they knew both myself and my dog when we would walk in and were excited. I would recommend Double Dog Day Care to anyone!

Service Provider Response
Thank you, [removed member name], for your kind words and for taking the time to review Double Dog. We're really happy to have you and Chewy as part of our "family."
Services Performed
- Dog Walking
F

Review: Dog Grooming Service
7 years ago

I used Double Dog Day Care Inc for dog grooming. I took our dog for a haircut.

My dog is an American Eskimo. I just wanted the coat trimmed a bit and I gave them the specifics. The grooming area was like a play area for the dogs. When I went to pick up my dog I saw that my dog had razor marks and I could see pink skin. It was not the way an American Eskimo should be groomed. They were fair priced but they lied to me. The quality of the grooming was really bad. The groomer talked like she knew what she should do and was very hostile. I later spoke to the owner and she said that they did not groom American Eskimo, but huskies.

Service Provider Response
[member name removed] dog's coat was extremely matted, to the point where the dog had sores because no air could reach the skin. Our groomer contacted [member name removed] and obtained permission to shave her. Obviously, [member name removed] did not understand what we meant by "matted," thinking it meant that the fur was tangled. To help her, we saved the coat, which looked like a pelt from being so thickly matted at the base, and showed her how much dirt and other debris was trapped against the skin, leaving it unhealthy can causing sores. We also tried to explain that this type of matting, while serious, happens often in dogs that have thick undercoats. Brushing helps, but only if the coat is brushed deeply from the skin out, which can be difficult to do if one is not taught how to do it properly (many owners are not). [member name removed] also accused us of putting something toxic on the dog's pads because they were now black, instead of their "usual gray." We tried in vain to explain that the pads were black because they were now CLEAN and that we had not put anything on them. She said she was going to take the dog to the vet to have the pads analyzed so she could prove that we had painted them. Several days later, [member name removed] brought an envelope full of pictures of the dog after its grooming to us, insisting it was proof of the bad job we did. To the contrary, the dog's coat looked very smooth and soft. She verbally assaulted Double Dog staff members and used inappropriate language, and was asked to leave. There was literally nothing we could say or do that was going to please her. We stand by the job we did.
Services Performed
- Dog Grooming
A

Review: Dog Walking Service
7 years ago

I dropped my dog off while I went to appointments. My dog received positive attention and was able to socialize in a clean environment.

I liked the fact that the staff required shot records from the dogs so disease would not be spread from the facility. When I told my Vet this she was impressed.

Service Provider Response
Thank you, [member name removed]!!!
Services Performed
- Dog Walking

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Double Dog Day Care Inc

Business Overview

Rating Not Available

About Us

Review: Dog Walking Service

Review: Dog Walking Service

Review: Dog Grooming Service

Review: Dog Walking Service

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