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Furniture reviews in Steubenville

  • D
    With Lowe's discounts, the price of the GE washer and dryer was great. However, that was the end of the greatness. At the time of purchase, while still at the store, the salesperson suggested we would need a new power cord for the dryer, which we bought. There was no mention of possibly needing new hoses for the washer. She also set up an appointment for delivery and installation for Friday the 24th and said they would call Friday morning with an approximate time of delivery. When we hadn't heard anything by 3pm, we called the store and were told our delivery was scheduled for Sunday. We knew this was not right as we watched the salesperson put in the delivery day of Friday and also that we were planning to be out of town all day Sunday. They told us they'd squeeze us in on Saturday, which they did. Two delivery men brought the new appliances and removed the old ones. However, they refused to hook either of them up, said they couldn't hook up the dryer with our plastic ventilation hose, which we understood to be correct. But they also said they wouldn't hook up the washer because the connectors on the hoses were corroded. This was completely untrue. They left everything unconnected and the hoses laying in the laundry tub, which were removed later so we could use the sink. When we got up Sunday morning, half of our fully finished and carpeted basement was under two inches of water!! The delivery men had neglected to turn the hot water valve off. I called the store and told a manager what happened; he was so rude I basically hung up on him. Still feeling that Lowe's was responsible, I called again and spoke to the store manager. He was nicer but still wouldn't take responsibility for his service people. He offered us the use of a rental rug scrubber or a fan; we have a rug scrubber so turned that down but said we'd gladly accept the industrial fan. I was then told, sorry, due to the hot weather, there weren't any. If it had happened the week before, he would've had one. My brother finally went to the store in my behalf to speak to the manager in person. Through very reasonable arguments, mainly that Lowe's service people are supposedly professionals and that a store as big as Lowe's surely carries insurance to cover incidents like this, the manager did admit he handled it in the wrong way. So what did he do? Gave me a $75.00 Lowe's gift card!!! (in all fairness, he did say if we brought it back in and wanted cash, he would do that).
    Our basement, which is used as living quarters for my daughter and her toddler, is stil very damp and mold is growing and has a terrible odor. The washer and dryer are sitting in the middle of the floor that didn't get flooded. I wish we'd spent the extra money and dealt with professionals who are customer and service oriented.
    - rhonda m.
  • A
    As much as I enjoy dealing with Hauser's, I have one major complaint about the showroom. THIS STORE'S SHOWROOM IS NOT WHEELCHAIR-ACCESSIBLE.  The front door has a step up to get into the main floor, which my wheelchair cannot climb, and inside the showroom there are only stairs for getting from one level to another. There is no elevator for wheel-chair access to the different levels.  When I bought my apartment furniture, a friend went with me and she actually went into the store and took photos of different pieces and brought her cell phone out for me to look at. This was a successful but very cumbersome way to shop. As for the cabinet I recently ordered, I called the store and told the salesperson what I needed, and he directed me to some websites where I found exactly what I was looking for. I called the store back and placed my order.

    If my friend had not established a relationship with Hauser's furniture before I moved from NY to Ohio, I would never have become a Hauser's customer. (I would not shop at a store I was unable to enter in my wheelchair.)  However, because my experiences with Hauser's have been so positive, whenever I need furniture, appliances, or other similar household goods, this is the first place i will check.

    One further comment is that Hauser's website leaves a lot to be desired.
    - Joseph H.
  • A
    - Crystal M.
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Custom Furniture Makers in Steubenville

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