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Appliance Repair reviews in Springfield

  • F
    Sears Appliance Repair
    We waited about 8 days to get someone out, explained what was wrong, & the serv tech drives here with absolutely no parts to fix the fridge, looks at it for 10 mins & says yep it's broke & I can't fix it. Good luck & charged$150 a service call. Was charged $150 to tell us what we already knew.
    - Robert S.
  • B
    Sears Appliance Repair
    We just moved and the movers had left the block in the washing machine, the moving block that keeps the machine stable while they are moving it. We had no idea so the washing machine was not working and I called Sears. The guy was kind of smart about it like we were stupid or something. He was like it has these blocks in there that is why it is not working. It was like we were supposed to know that. I had no idea they put anything in there. I guess it makes sense now that I know, but at that time, I had no idea. The price was okay. He really did not do anything. He came when he was supposed to come. It did not take long to schedule the appointment. That was fine. We would use them again because we have their warranty, Sears Home Warranty.
    - Crystl O.
  • F
    CARMICHAEL APPLIANCE
    Someone from Carmichael came out to repair my dryer. He said it could not be fixed, but they could sell me a new one. Wanting to get a second opinion, I had someone come from Northside Appliance who was able to fix it. It still works to this day. The guy from Northside said that the guy from Carmichael was simply lazy. This was probably true, but at the time I couldn't help but think that they were deliberately trying to rip me off. Carmichael sent me a bill for $69, which just seemed to add insult to injury. I didn't pay, and they kept sending me more bills with added interest. Finally, I called the store and was treated with unparalleled disdain, insinsativity, arrogance and rudeness. The guy I spoke to was one of the biggest jerks I've ever encountered. He kept insisting that I owed him money and was completely oblivious to my side of the story, stating that his repairmen were the absolute best in the business. He then got a collection agency to sent me a bill for over $600. I called them on the phone and talked to a guy who asked if I'd signed anything. I said, and quot;Noand quot; because I hadn't signed anything. Then he asked, and quot;How are you going to pay for this,and quot; completely ignoring what I had just said. It was like a Kafkaesque nightmare. Of course, you should pay for a service, but ripping someone off is clearly not a real service. Finally I paid the $69 just to avoid the harassment I was getting. I should have taken Carmichael to small claims court, but I just wanted to put it behind me. It's no exaggeration to say I felt like I was raped. With the kind of and quot;serviceand quot; they privide, I don't know how they stay in business.
    - George C.
  • A
    CARMICHAEL APPLIANCE
    My husband and I live in Cleveland Hts. Ohio and were visiting my mother-in-law in Springfield, Ohio for Mother's Day. Her Whirlpool refrigerator quit on Mother's Day and she lost a lot of food. My mother-in-law lives alone and has very limited mobility, as she suffers from MS. She doesn't drive. My husband and I *really* needed to get this refrigerator fixed, because my mother-in-law needed us to take her to the grocery store to get more food before we went back home to Cleveland. We waited for my mother-in-law's handyman guy who does her yard work to come and take a look at the fridge all day Sunday, and he never showed. Then Monday morning the the 14th, I found Carmichael's on Angie's List. We called them first thing in the morning and they sent someone out within an hour or two. The repairman (Scott, I think) was very professional, found the problem and fixed it promptly. The relay switch that turns on the compressor needed to be replaced. My husband and I were also impressed with the fact that Scott called his supervisor to get the part replenished that he had just used, while he was still at my mother-in-law's house. I wish we had called Carmichael's first instead of waiting all day Sunday for the guy who never showed. I think we would use them again in a heartbeat.
    - Beth M.
  • C
    CARMICHAEL APPLIANCE
    Most of the service persons have been very professional. One refused to go back to the store to get a part he didn't have on the truck (a 15 min drive). My problem is with the main office. When I call they cannot find our name on the computer. I requested a knob for my stove, they never called me back. Last October the repairman came to our house and said he would order a replacement part for our stove. After several weeks I called the store and was told that the part was no longer available. We went to the store and looked at new stoves but decided to just live with the problem. Now, a year later the stove is behaving badly. With the help of Drake heating and air I have discovered that the manufacturer has authorized for this part to be rebuilt. We were never informed about this by Charmichaels. I will never call them again.
    - Rae R.
  • A
    NORTHSIDE APPLIANCE
    Called to make an appointment but could not get a service repair person to come out for 2 days. They were backed up in their service calls. When he did show up at the agreed upon time, the repairman went right to work tracking down the problem. It only took a few minutes for him to diagnose the problem and tell me that it was not a dryer problem but an electrical problem.
    - Elaine O.
  • A
    Sears Appliance Repair
    EXCELLENT tech knew what he was doing!!
    - Donald O.
  • A
    Sears Appliance Repair
    Things went well.

    I think the price was high for such a simple job. I would use them again if needed.
    - Cynthia W.
  • A
    CARMICHAEL APPLIANCE
    unknown
    - Connie H.
  • A
    Logan Master Appliance
    unknown
    - Mary J W.
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Appliance Repair Services in Springfield

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