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Piano Tuning reviews in Solon

  • A
    Greg and his team were FANTASTIC. Careful, respectful, skilled, and responsible. Greg personally oversaw the move working with two other team members. They had the correct tools as well as knowledge and experience to prepare, disassemble, and move this large, valuable, and beautiful instrument. No "rental truck" - rather, his own truck outfitted with proper padding, straps, etc. to protect the instrument. The move was perfect. Greg returned a few weeks later to tune the piano. Skillful use of both electronic tuner and his trained ear to adjust tuning to this particular instrument's voice. It sounds great. Greg went "above and beyond" in this case as there was a very small scratch on the piano case in spite of all of the protections his team took in the move (a result of which is a minor change in their strapping procedure in the truck for the actual move). Greg returned twice to repair the scratch and insisted on working until he got it repaired correctly. Greg's integrity, responsibility, and being a truly GOOD person made this an excellent experience. We will definitely be using Greg for all of our future piano tuning and maintenance needs.
    - Jeff P.
  • F
    We sold our piano and A THRU Z?s was our buyer?s choice to pick
    up piano from our house and deliver to the theirs. From the time Bob entered
    the house it seemed that he only cares how to get our old piano out of the house
    as fast as he could with no consideration of the owner?s wishes. He walked in
    to the house like he owned the place, he did not ask which way we would prefer
    the piano to be moved out, walked over our hardwood floor with his dirty shoes.
    When he stepped over our daughters notes book and my wife asked him to lift his
    foot of, he pretended that he did not hear the question. Given that they have
    been doing this for a while and they know better how to do business we wanted
    to give Bob another chance.  We scheduled
    an appointment to come back to tune and repair our current piano that we own
    now. Appointment was scheduled 4 weeks in advance claiming that Bob is ?very busy?.  A lot of things could happen in 4 weeks. We had
    to travel during the day of our scheduled appointment and when Bob called day
    prior to confirm that he is coming to our place, we apologized and politely
    explained that we might have to reschedule our appointment. Bob recommended to ?never
    calling him again?. That was the last straw. I have never heard a small
    business owner disrespecting his feature customers this much. I had no words to
    reply to his rudeness, I simple hang up the phone. I just want everyone to be
    aware of true Bobs intentions, he will respond, come and take your money, but
    after that do not expect much from him. If he was so impolite, rude and
    careless with someone that he could have had long business relationship, just
    imagine what he thinks and most importantly how he acts if you are just one of
    those customers that will use his service only once.
    - Andy G.
  • A
    Greg was very knowledgeable, very professional and explained everything in detail to me as he went along.  He pulled my piano's keyboard out and thoroughly examined it for flaws, cleaned it and replaced it; In all the years I've owned my piano... about 20.. I don't think this has ever been done before.  He explained all the pieces and parts to me, and why I was hearing things like clicking and buzzing; He fixed what he could and made suggestions for part replacement down the line to improve the sound quality and sustain the life of my piano.

    I will definitely use his services again, and have already begun to pass on his name to friends.

    - Sheri T.
  • A
    Dale tuned our piano several times and each time he professionally did great work. He seems to be in good demand so not always available to answer the phone. But he takes good care of the customers. Like this time, he drove out specifically to tune only our piano. One time we missed Dale and used another person who is also rated an A on Angie's List. But the other guy spent more time talking than tuning.
    - ENZHONG F.
  • A
    - John B.
  • A
    Three days after I called, a piano tuner contacted me to make an appointment. He came to my home and spent more than one hour on piano tuning. He did a good job.
    - Yuening Z.
  • A
    It was excellent, a very good service.
    - STEVE H.
  • A
    He called about 15 minutes before he arrived, which was helpful.
  • A
    Mr. Ostrander came when scheduled, tuned the piano, and made sure it was doing fine.
    - RICHARD M.
  • A
    - JUDY M.
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Piano Tuners in Solon

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