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Computer Repair reviews in Solon

Real People ~ Real Reviews ~ Real Results

  • I found Jerry to be very professional, knowledgeable, and a most pleasant person to work with. He resolved all my major computer issues effectively and at a fair price. In addition, he followed up with me the next morning with a call to make sure everything was working as needed. Without hesitation, I would highly recommend Jerry to anyone needing computer repair or servicing.
    - michael d.
  • While we were preparing our 2016 tax returns, we suddenly lost all video output on our five year HP desktop. Mr. Jones of Techbachelors responded to our phone message promptly and came out the same day and found our video card completely dead. He was surprised himself to find that no video card back up was on our motherboard, a rare circumstance he said. With the video card dead, we could see nothing. It could not even be linked to another computer to see and access the data. He suggested that the age of our computer and potential costs did not merit its repair, but recommended a replacement, based on the values out there today on even better technology. This might have been a smart thing to do but it meant that we would lose everything on the computer. But we had an external backup for this, didn't we? Unfortunately, the years of monthly backup through HP had meant nothing because we had not been using our external backup's own program nor a cloud to save. (DO NOT USE YOUR OWN COMPUTER'S BACKUP PROGRAM FOR THIS REASON!.) We were not only looking at hours of redoing our taxes but losing years of photos, videos, and documents. He explained that we could still transfer all of that data which would timely and very expensive but held out hope that he could find a compatible videocard to avoid that. He did. He had squeezed his appointment in with us that day and had others later, but, while stopping at Micro Center for another customer, found a card and took the time to install it and it worked! We were flabbergasted to receive a call later that same night to say the computer was ready. He found the least expensive way to go and accomplished it within a short time. This is the third time that we have used this business. Each time, Jerry Jones has been prompt, professional, thorough, patient, and generous with his knowledge and advice. His hourly prices have increased somewhat since the last time that he came out, but I would not trust anyone else at this point. What price do you put on integrity?
    - Janice S.
  • .The service was very good. The guys  were very perfessional, polite and explained everything. I was very pleased.I had been told by another company that the computer was done. It was not that old and so I took it there for a second opinion. They diagnosed the problem and fixed it in a very timely manner. I took it there on Saturday  and it was done by Wednesday. I would definately  use them again, In fact I am probably going back to get a anti virus put on my computer so I have no more problems.
    - Sandy L.
  • We use Hess Plumbing all the time have never had a complaint. He was on time and completed work in a timely fashion and as always was polite and professional. He replaced the stem and attached the faucet to the wall, which the siding company did not do when we had new siding installed.  Would never use anyone else.
    - Geraldine B.
  • We found Jerry to be prompt. He called us initially to tell us he would be a half an hour late for our first visit. He arrived, quickly analyzed the problem and took the computer tower with him to fix. Within a few days our problem was handled, and a new computer installed. He was fair and definitely knows his business. He even remarked that we could call if we had any questions about the new computer! We will definitely use and recommend him to our friends!
    - Peg A.
  • Called Jerry on a Fri afternoon.  He happened to be in our area and had a cancellation.  He arrived as stated and spent an hour asking what was needed to perform and what items could be deleted.  He added extra protection in aiding to clean up our computer on a weekly and monthly basis.  It now works like a dream and his pricing was reasonable.  I will call him  without any hesitation the next time I have problems.  Highly recommend.
    - Kelley E.
  • Called Jerry and in less than an hour he returned my call for help. I dropped the laptop at his business and in less than 24 hours it was repaired. He removed the virus, cleaned my laptop, and installed additional anit-virus software. Great work in a very timely manner. This is the 2nd time I have had him do related work and both times he was great.
    - Ray S.
  • We found this company through Angie’s List, and we’re quite happy with them. We’ve used them many times. We’re a business, so they’re always able to resolve our computer issues quickly.
    - ARLENE L.
  • I found him on Angie's List. He did an excellent job. When I move again, he will come to set it up again. I had a computer, but it wasn't fast. It wasn't doing much of anything. He went through the entire thing deleting and installing programs. He is going to bring over a printer. He really took that thing apart. He got rid of a lot of stuff I don't need. I think everybody's price is too high. He knew exactly what he was doing.
    - JAN W.
  • Jerry and I spoke and he explained that he had worked on Lenovo's but not on their tablet model. He then gave me a ball park estimate of cost and time. He arrived two days later right on time and did the job. We sat together and he again cautioned me that he had not done a tablet model like this, but was willing to try. The installation went smoothly and he dealt with the "unknowns" (drivers not recognized by Windows 7) very smoothly and customized the set up as I requested. Along the way he answered my questions and we tested all the features to my satisfaction. Jerry completed the job a bit quicker than he had estimated and his bill was less than the estimate. He also invited me to call with any problems or issues. I would recommend Jerry to anyone with need for computer issues. Compared to some shops, his honest fairly-priced approach was a "breath of fresh air".
    - Richard K.
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Computer Repair Services in Solon

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