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Fireplace Repair reviews in Shaker Heights

Real People ~ Real Reviews ~ Real Results

  • A Century Chimney camera inspection of the chimney in our 90-plus year old house revealed badly deteriorated flue tiles. The damage -- which made our fireplace too hazardous to use -- was beyond ordinary repair and required the installation of a stainless steel liner. Century installed the liner, insulating it with Thermix; parged the smoke chamber; installed a new damper and crown; and performed all the necessary grinding and tuckpointing of the masonry. The chimney is tall (about 27 feet) and the liner job was challenging. Owner Gary Spolar was onsite for the daylong job. He and his team really know their stuff. In addition to being experts, they were also punctual, responsive, friendly, and thoroughly professional. Plus they left the site clean, inside the house and out. The work was done in September 2018. We've used the fireplace multiple times since then and it works perfectly.
    - Ken K.
  • Great husband and wife team. Very professional and knowledgeable. Explained everything. Prompt. Good communication skills. Thorough job. Did not leave and ounce of dirt. Protected everything. Worth every penny.
    - Dianne K.
  • Gary was very thorough - he video inspected all 5 chimneys in our new house as well as the condition of the firebox. He also gave us some recommendations for when our basement fireplace smokes when we light a fire in the living room. Gary will be doing our yearly cleanings for sure!
    - Chris C.
  • After finding him on Angie's List, I had use this provider once before in June 2014 for a very simple, minor repair. At that time I found him to be very knowledgeable and reasonably priced. So reasonably priced, in fact, that when he presented me with a bill for a mere $25.00 for the work performed, I wrote him a very generous check for $100.00 instead, since I try to be more than fair when dealing with people. Then, beginning two days later, I tried to contact him repeatedly at the email address he had given me because I had an issue with the work that was done, (and when I never heard back from him I had to resolve it on my own) and I continued to email him repeatedly because we had also discussed more work to be done in the very near future, & he had told me to email him with pictures of chimney caps I liked, etc. I emailed him repeatedly about both the issue with the work he had completed, and the future work to be performed but I never received a single response. Months later, when he apparently now had the time for me, I received a voicemail from him never mentioning the issue with the previous repair buy only looking for work. Needless to say, by that point, I was in no mood to reply. ...Cut to 2017, I needed repair on the exterior of my chimney including tuckpointing and also tuckpointing to my home's foundation. When searching on Angie's List, I was surprised to find that Scott Campbell/ Good Knights Sweep performs this type of work. Though extremely leery because of his total lack of responsiveness back in 2014, but because he seemed knowledgeable, I decided to give him another chance. I first spoke with Scott about this new work around the end of February 2017, because, as I explained to him, I was eager to get the work scheduled asap so that it could be performed as soon as the upcoming Spring weather allowed. I further explained that the timing was extremely important since water was leaking into my house due to the missing chimney mortar and also I had to postpone a planned renovation until the issue was fixed. I also told Scott at that time, and more than once, that if he was not interested in the work or his schedule was too busy for me to please just tell me so up front, rather than waste my time, so that I could simply move forward & look for someone else in order to get the work completed as soon as Spring arrived, which was only six short weeks away. Scott assured me that he had room on his schedule to complete the work for me early this Spring and so we scheduled an estimate for 03/15/17. Due to a snowstorm, we were forced to reschedule and when I asked to check my calendar, Scott insisted we go with the date 03/22. I rearranged my entire schedule to accommodate him. He arrived at my house and we spent a long time outside discussing the work. At one point, he looked at his clip board and started reading various dollar amounts off to me at random but then said he would have to "email me the total." This seemed strange to me since he could have just added the amounts up while standing there. I was surprised and disappointed that he left without giving me any estimate since that was the whole point of his visit which lasted a very long time. Instead he told me to write down my email address on his folder and that he would email me the total in a few days. Almost an entire three weeks later, I still had no estimate so I called Scott to see if he had sent it. He said he never sent it and he seemed to have no recollection whatsoever of our meeting or who I was, and he said to "give him my name again so he could look for my folder and get the estimate out to me that afternoon." It is now an entire 5 weeks since our meeting and not only have I still not received the emailed estimate he promised me but he has never even bothered to phone me back. Not only did he waste my entire day when he came out for the estimate, but he has now wasted an entire 5 WEEKS of my time when I could have simply gotten estimates from other providers and already had the work scheduled with someone else. This wasted 5 weeks means that I will not have the work done when I planned or needed, that water will continue to leak into my house for several more months, that my renovation is now further postponed, and that I am now too late to get on any other providers' schedule for early spring. I feel there is absolutely no excuse for this behavior. ...I should have learned my lesson with this guy the first time around. ...ALSO, let me add, that I was baffled when during our meeting, Mr. Campbell suggested we go inside so he could look at my chimney. Since this was tuckpointing work only, to be done to the outside of my house only and absolutely nothing on the interior, again this was strange to me. But, because he had been in my house with no problems back in 2014, and because I thought perhaps there was indeed something he needed to check, I took him into my basement and showed him the interior of the portion of the chimney we had just been discussing outside. He spent 15 or 20 minutes just hanging out in my basement (I'm still not sure what for) and then, as I was showing him back outside, instead of walking back outside through the glass door he had entered through, he made a sharp left and walked up a flight of stairs into the living space of my home without invitation or permission. Despite my saying, and before I could finish the sentence "No, you can't go up there", he was upstairs standing in my kitchen. I was quite angry & upset about this for at least a week following since it felt like such a violation, though I politely showed him out and thanked him for his time. I still see absolutely no valid reason that someone would need to enter my home to give me a tuckpointing estimate for EXTERIOR WORK. No other contractor has, nor has asked to. Furthermore, to just walk about freely in someone's home without their permission or invitation is beyond inappropriate. Because the door he had entered through was a glass door and still partially opened from when we had entered, you could easily see the yard outside and clearly see that was the way to exit my home. Though I was supremely upset & uncomfortable with his having barged into my personal living space uninvited, still giving him the benefit of the doubt I was willing to entertain the possibility that it was somehow a misunderstanding. Though, as stated, there is no apparent reason he should have needed to enter my house at all in the first place to give me a tuckpointing estimate. Including the day at my home, Scott from Good Knight's Sweep has wasted weeks of my valuable time with absolutely no consideration for me as the customer. It's clear that even after I phoned him to follow up, Scott made zero effort to send the estimate out to me. I doubt he ever even looked for my folder. RIDICULOUS.
    - NANCY G.
  • I can't recommend Gaslite and the owner, Ron Pickering, highly enough. He is obsessed with quality work, and in the time between getting the estimate and having the work done, he told me he had been thinking of how to proceed correctly, and his description of what he was going to do made it evident he had been thinking of the best way to do the job with 100% accuracy. As the process proceeded, Ron carefully explained the work he was doing and was equally clear about the cost. And if that weren't enough, the new gas logs had a few chips that neither my wife nor I would have ever noticed, but Ron insisted on having them be perfect: He immediately contacted the supplier and made sure we got perfect new gas logs. Always cleaned up after himself. The guy does nothing second rate. His assistant was very nice too. Ron may seem a bit short on making small talk, but that's because he's thinking about the best way to do the job right. A++++
    - Jeffrey K.
  • After many ridiculous and frustrating interactions with other providers, some of whom are highly rated here on Angie's List, I phoned this provider very late on a Friday afternoon, hoping that perhaps I'd get a call-back anytime in the following week or the week after, if I were lucky. I left a phone message with my contact info, a very brief description of the problem which was a leaking chimney and wet interior walls, and my general location (Cleveland Heights). To my astonishment, less than 90 minutes later, I got a call back from the owner of R.G. Masonry, Ron George at around 5:30pm ON A FRIDAY. He was very nice and easy to talk to, but unfortunately he had called to let me know that he does not service my area. I was disappointed to hear this since he had rave reviews here on Angie's List and the testimonials on his own website included some from Cleveland customers. However, just the fact that he had bothered to phone me back, and in such a timely manner, knowing there was no job in it for him, was extremely professional and very impressive to me. Then, even though he had no intention of doing any work for me, instead of immediately hanging up the phone, Mr. George began asking me questions about my chimney problem. He spent time talking to me about the various components of a chimney structure and where the problems could possibly lie. He gave me his best diagnosis of my problem based on his experience, told me what the normal fix for that would be, and he even gave me tips and advice on what to look for and expect when contracting with another provider to fix the problem. This was all initiated by him with zero prompting from me and lasted close to twenty minutes. I was stunned at his willingness to discuss my problem with me and try to help me as best he could even though I would ultimately be someone else's customer. Now an entire 8 weeks later, I still have had no luck finding a responsive and responsible person to repair my chimney. I so wish Mr. George would agree to travel from Lakewood to Cleveland Heights to perform the work. Just from our discussion on the phone, it was really abundantly obvious to me that he is a vastly knowledgeable and experienced professional. And obviously kind to boot! Although he performed no work for me, I really wanted to write this review to thank and commend Ron George for his remarkably quick response time, the time he spent speaking with me on the phone even though there was no profit in it for him, and his generous & valuable advice. If only every business were run this way, no doubt we'd all be a lot happier as consumers. ...I would absolutely recommend this wonderful gentleman to anyone. Seriously, if this is the way he's willing to treat a non-customer, just imagine the spectacular service you'd receive if you were lucky enough to reside in his service area and were actually paying him for a job. Thank you, Mr. George!!
    - NANCY G.
  • Dan flipped the script and educated me on how to convert it to wood burning fireplace (which I prefer anyway but didn't know was possible). He checked everything out, educated me on my structures, instructed me on how to start with wood burning and what to lookout for. It was an overall good experience.
    - Mark B.
  • I bought a deal for a gas fireplace inspection. Dan provided fantastic service. He was prompt, courteous, professional, and very knowledgeable about fireplaces and chimneys. He provided a thorough cleaning of the gas mechanism and the logs. He inspected the damper and chimney for me as well. The fireplace looks great and my wife and I are much more comfortable now the chimney has been inspected and carbon monoxide tested. I would recommend this company for anyone with fireplace/chimney issue or anyone purchasing a home to make sure their fireplace is safe. 
    - Greg N.
  • Soot disaster after pellet stove cleaning!
    We have Chimney Cricket for a few years and were satisfied with their service.
    I called last fall to have my chimney, wood burning stove and a pellet stove clean.
    I specifically get the price quoted for the type of stoves that we had which cost more and I though that was fair.
    When the first technician arrived he quickly realized the kind of stove he is dealing would required two person to work on.
    We reschedule the appoint a week later. Two technician arrived.
    The chimney and wood burning stove cleaning in kitchen area went smoothly. They then proceed to work on our pellet stove in the living room and it seems that they are not familiar with how to clean the pellet stove.
    After about an hour of work they were done. We were given a bill that was a hundred dollars more than what they had quoted. I protested and finally we arrived at the original price quoted to me.
    A day later, my kids noticed the piano key was covered with "black stuff", we were puzzled but then quickly realized there were soot all over the living room! (coffee table, couch, wall, furniture, curtain.....) We spend two days to wipe everything down. We called professional carpet and furniture cleaner (cost almost $800) to get everything somewhat clean. The soot didn't quite settle for another two weeks. We called the company, show them pictures. The person on the phone told my wife to send them the cleaning bill and they will "see what they can do".
    Well, nothing happen.
    - Wai S.
  • From Pam in the office, Marcus the Sales Manager amd Mike the Technician that came out to the house, I have never dealth with a more professional and courteous group of people!
    They were patient with my many questions and thorough and knowledgeable in their recommendations and responses.
    Mike, the Technician that originally came out to the house in an attempt to repair my Monnessen insert, also cam out to install the log set that I selected.  He was unquestionably the nicest guy and even repaired a hole in our firebox that a previous company had recklessly chiseled out.
    The people at the Hearth Shop are very knowlegeable in working on these old house in Cleveland Heights and I would I recommend them to any and all of my neighbors.
    John (the owner) you should be very proud of the people you have working for you!
    - Norman S.
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Fireplace Contractors in Shaker Heights

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