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Home Energy Audit reviews in Seven Hills

  • D
    I basically got a one page quote for the job and not a detailed report for energy assessment. They continue to call and try to pitch expensive solutions. I was hoping for a report telling me what need to be done and not just a quote for the overall project.
    - ANNE G.
  • D
    Don Burma of Green Home Solutions (GHS) came out to do an energy audit of our home. He was prompt, knowledgeable and very thorough. We scheduled to have the work performed over 2 days at the end of August. The first day that the work was performed, 3 people arrived in the morning at my door. They were courteous, though one of them did not speak English and as such, I was unable to communicate with him. They were conscientious and kept the mess to a minimum as much as possible.  For the most part, they worked diligently, although there were several times when the gentleman who did not speak English was the only one working. At one point, I also had to ask them not to smoke just outside the garage door, which they had to leave open, as smoke was coming into my home.  There were only a few glitches during the initial install; First, GHS did not check to see if there was drywall behind the paneling in our family room, so when the insulation was blown into the garage wall on the other side, it burst the paneling in the family room. They tacked it back down and I had to touch up the paint, which was not a huge deal. Second, the garage entry door that arrived initially did not have a deadbolt in it as we had requested, so a different door had to be ordered and installed at a later date. When the door was installed, the door knob lock and deadbolt were keyed differently, so if we wanted to lock both the knob and deadbolt, we had to use 2 different keys to do so. Now, to be fair, the contractors that were hired to install the door purchased the mismatched locks and when I spoke to GHS about it, they were gracious enough to allow me to purchase a matched set, which they installed and deducted the cost from our total bill. Throughout this process, Don was communicative and responsive. My only other issue was that when the work was complete, one of the workers handed me a survey, which he expected me to fill out while he watched and hand over to him before he left, which left me feeling very pressured to say everything went well. It made me very uncomfortable and I said as much to Don, who said that he would take that into consideration for future jobs.
    At the end of October, we had a terrible storm and water began leaking into our master bathroom from the place where the exhaust fans were vented through the roof. I called GHS and they sent Ted out the next day to look into the issue, which was caused by the vent they had installed being torn free of the roof and having one of the roof tiles being split in the process. Ted placed silicone in the area to stop the leak and GHS asked that we wait a week or two for everything to dry completely before they came out to repair the ceiling and do any further repairs needed. Up to this point, we were satisfied with GHS. Then the fiasco began?
    We had difficulty getting the initial appointment for the repairs scheduled, due to poor communication on the part of their office staff. The man who came to perform the repairs (I believe his name was Miguel) spoke very broken English. He went up to our bathroom and told us he would take care of repairing the damage. Don had assured me that they would re-texture and paint so that it would look close to the rest of the ceiling, though not exactly the same, because their texture brush was a bit different. We were fine with that. When Miguel was finished, he showed us his work. The ceiling was a mess. The texture wasn't even close, there was spackle all over the walls and my fixtures and it was clear that the ceiling ?texture? was done with a spackle knife or something similar. When I tried to express my concern and discuss this with Miguel, he was unable to communicate effectively because of his limited ability to speak English. I went in the family room to contact Don to discuss the issue and Miguel packed up and left, without even telling us he had planned to do so. My husband and I went out to dinner, and upon return, discovered that all of the paint and spackle that was applied to our ceiling had fallen on the floor. (I wish I could attach the pictures!) 
    GHS sent John out to try to repair the damage, however, he did not usually work with drywall and wasn't able to get the plaster to adhere to the ceiling. I contacted GHS and ask that they stop sending general contractors to do this repair work and that they send the drywall specialist, as they had promised to do the previous two times.  Finally, a different gentleman named John came out to do the repair and he did specialize in drywall. On November 19th, he tore down the old skim coat, re-skim coated and retextured the entire ceiling. He then came back on November 28th and painted the ceiling with a stain blocker and paint. The final result looks very good and he was wonderful to work with. 
    Once everything was finalized, we were promised a report that shows all of the before and after photos and detail showing how much efficiency was gained by having the work performed. Despite many phone calls and emails, I have never received this report, nor have I received a return phone call or email. They simply refuse to provide the detail that was promised.
    In the beginning, I was recommending GHS to my friends and family, but after the fiasco that ensued and left our master bathroom torn apart for a month, I would not recommend using them and I have said as much to our friends and family. What you see here is simply a summary and cannot possibly convey the major time, effort and frustration that was required to get the repairs completed and to try to obtain our final report. I spent a great deal of my time making phone calls and trying to work with GHS, but in the end, we were left with no response. And one final note; I find it terribly inappropriate to send workers to my home who are unable to effectively communicate with myself or my husband. Should GHS wish to send someone who speaks only Spanish, then they should send someone with this person who is able to serve as an interpreter.
    - Amber M.
  • A
    Following recent install of new high efficiency furnace and new A/C, furnace contractor recommended this energy assessment, which would result in my receiving a number of free water and energy saving devices, free carbon monoxide detector, and also a and quot;rebateand quot; amounting likely to over $400. Furnace contractor submitted info on old and new furnace to and quot;Good Centsand quot; electronically; I then called for an appointment. First available open date was approx one month after I phoned, Dec 6th. I was informed the procedure would take approx 4 hours and was offered my choice of morning or afternoon. My credit card would be charged $50. Good Cents technician arrived about 15 minutes early. He crawled all through my difficult access attic, checked and tested all appliances, offered and installed FREE water saving faucet aereators and shower heads, gave me a free quality plug in carbon monoxide detector with battery backup, battery included. He performed numerous tests and examinations. Pointed out things to me, explained everything carefully and clearly, left me with a printed report. Told me I have qualified for a $430 rebate, which I should receive in 4-6 weeks. He pointed out some problems I had not been aware of, and that I will definitely want to have addressed by independent professionals, as well as some I can take care of myself. Entire procedure took about 4 hrs 15 mins., and was much more than worth it !
    - DALE K.
  • A
    An energy audit was done by Dominion East Ohio.    Comfort MD was a contractor on their list .Leigh Weinberg of Comfort MD referred to the audit report and fully explained what should be done and the costs involved We agreed on the job and price.  Leigh said his company would complete and send the rebate forms to Dominion East Ohio. I myself have no experience in evaluating an insulation installation so I was  pleased that someone in this field would be evaluating the work to justify the rebates. There was a delay here and since Dominion did not contact me to do the evaluation I called Comfort MD again and they said they would resubmit the rebate forms and send me an itemized receipt. Someone from Dominion did the evaluation last week and all work was approved.  I am hoping to get my rebate check soon so I can then consider this project finished.
    - MARY KAY D.
  • C
    It went ok.
    - Helen T.
  • A
    Excellent service. Pinpoints what needs done. Great report.
    - Norman M.
  • A
    He is a really good guy and he tells us what we really needs. Phenominal job. Very paitent.
    - THERESA & RAYMOND F.
  • A
    Brian was prompt, professional and very thorough in his inspection. I received an email copy of his report the next day and a hard copy a few days later.
    - CAROL & ED F.
  • A
    Great!!! More than I had expected. The report was emailed to me the next day and he was good enough to email to a vendor I had previously identified.
    - Deborah C.
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