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Internet Provider reviews in Salem

  • C
    TIME WARNER CABLE
    I contacted TWC to get internet installed to my home. When the technician arrived he looked at the situation and was very up front with me. He said that he was unable to do the work because a tree limb had knocked out the old line to the house and that they no longer ran the lines above ground past 150 ft. He said they would need to trench or put in another pole to span the distance. I appreciated his honesty and he said they would be in touch with a plan moving forward. This is when things fell apart. Over the next month and a few days, I attempted to communicate with them over the phone. It didn't help that every time I called the 1-877 number I had to talk to a different person. I would then have to explain the entire situation to them, while they read the notes the last customer representative left in their system. I think I spoke to the technical group and customer service at least a half dozen times each. I don't fault the employees at all. They were put into a situation where they did not know everything and had to and find a solution with limited resources and communication. After a few rounds of the field technicians making appointments to come out and talk, but not notifying me. As well as me trying to get an idea of what the plan forward was going to be, I gave up and canceled the installation.
    - Jeffrey J.
  • A
    AT & T
    Please read last paragraph it pretty much sums up the story.
    - Robert and Carolyn O.
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Internet Service Providers in Salem

Companies below are listed in alphabetical order.

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    O
  • Ooma Inc

    1840 Embarcadero Rd
    Palo Alto, California