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Hvac Repair reviews in Rootstown

  • C
    Hey Neighbor LLC
    First of all, it was too high of a price, and it froze up twice and they had to come back twice. I was not real happy, but it's working now. There was nothing I liked or disliked, it was just a brand new air conditioner and it froze up twice. When the heat hit, it was warm.
    - Gail M.
  • F
    Collins Cooling & Heating Co
    The quote I was provided stated that they could start the work within 1 week, I called in 2 days later to make the payment and they stated they could not do it for 3 weeks. I told them the quote said within 1 week so I need it sooner and the owner said he could "bump" me up a week. So we were scheduled for yesterday, took off work to be there for the install. Waiting around so I call for an ETA and the owner says "yeah I wasn't able to get you bumped up so it's going to be next week." I asked why the poor communication, and he said "it goes both ways, you should have called us to see if we weren't able to bump you up." Very unprofessional. On top of that, anytime you call the office.. the people answering don't know any info. All they do is write down your question and info and have the "owner" call you back. All I wanted was brand and model info and they had to have the owner call me back. The owner called me back and even he couldn't tell me a model number, he couldn't tell me the labor cost, nothing.
    - Justin G.
  • A
    Sal's Heating & Cooling
    The installers were right on time and did an excellent job in a very timely fashion.  The installation looks great both outside and inside and the unit is working great.
    Sal's price for the entire package was a great value and there were no hidden costs or add on's. 
    Overall, I am very pleased at their communication from the initial quotes through scheduling and installation.  Sal and his team run a top notch business and I will gladly use them again and would recommend them to anyone.   Consummate professionals from top to bottom!

    - Linda B.
  • A
    Apollo Heating & Cooling
    The office staff was great! Very nice when I was originally scheduling. The day of the service, my husband and I were also buying a car (at the dealership at 11am and service was for 4:30). We kept saying we had to be out of their by 4, which of course they said was no problem. It was a problem, so I called Apollo and asked if the serviceman was running on time, or if he would be running late ... or could be running late. She pushed our time back a half an hour, no problem with some shared laughs!
    The serviceman was an extremely nice man. He explained why our air conditioner was not working, and the most likely cause in a way that I understood. Because we purchased our home in the last year, we had a home warranty. He was great dealing with the crabby claims lady and fought for us. If he hadn't used the word 'probably', we probably would've had more of the service covered, but it's okay. Nothing to sweat over (pun intended!).
    Once we confirmed with the warranty company, he was in and out in less than 30. It felt like a lot for no more time then he spent on repairing it, and most of the money came from diagnostics and cleaning but it wasn't bad enough that I wouldn't go back to them for the future. Unfortunately I forget about my Angie's List coupon, so it's partly my own fault.

    - Kristin K.
  • A
    Sal's Heating & Cooling
    The tech was very punctual even though the weather was absolutely horrid the morning he came out. 
    I had a new whole house humidifier installed on my furnace to replace the old one on the furnace.    The price was very fair and as advertised. No surprises.  
    The work done was excellent.  The installation was very professional, clean, neat and looks great.  It's not even been a week yet since the work was completed but everything seems to be working flawlessly and I have no complaints.
    The tech that Sal's sent was very professional, kind, helpful and explained everything well.  It was obvious that he takes great pride in his work. 
    I would gladly suggest Sal's to anyone that asks. 

    - Linda B.
  • A
    I have been using this company for about seven years. I have them come out once a year to do routine check-ups and correct any problems that arise. At one point, I had a problem and they had a rep. talk me through the process to fix it so that I wouldn't have to pay a service call. When I couldn't do it, they sent out a rep. to fix it promptly. They are always personable and efficient. I recommend them to my friends, which I wouldn't do if I didn't trust them.
    - PAT R.
  • A
    W F Hann & Sons
    We were very pleased with how knowledgeable our sales representative, Mark, was. The installers did a nice job, too. We asked them to make a couple of adjustments to the way they had initially installed the piping. They did so without complaint. The air conditioning is working well. We won't know until next fall how the furnace is functioning, but we have every reason to be optimistic.
    - Doug C.
  • A
    Sal's Heating & Cooling
    They were very good and I will call them again.
    - Karen H.
  • B
    Apollo Heating & Cooling
    - Douglas D.
  • F
    - Denise R.
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HVAC Contractors in Rootstown

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