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Vacuum Cleaner reviews in Rocky River

  • C
    I took sweeper to their store for service because it was making a loud noise like something grating inside. Jeff said it didn't sound like the motor, so that was a good thing. I picked it up a few days later and he said they cleaned it up and replaced the belt. When I got it home it was still making the same noise. So I took it back and talked with Jeff again. This time I turned it on myself to demonstrate the noise. Right away he suspected the roller bar which he immediately replaced for the cost of the part. The sweeper works fine now. The first time I went there, I made the assumption that they would run the sweeper to see what the noise might be. Now it seems to me they never turned it on again and just automatically cleaned it. I really don't mind having paid for the sweeper to be cleaned (which it didn't need), but I feel it should have been fixed the first time. Next time I will insist on demonstrating the problem as carefully as possible so they better understand what needs to be done.
    - LAURA S.
  • A
    My cleaning person complained that the vacuum didn't work. I discovered the on/off switch was not engaging and the piece that held the handle in the "stand up" position was snapped off. Since I had only purchased the vacuum less than 12 months ago, I thought I should fix it. I took the vacuum in, I was provided an estimate of $40. The next day they called me as an additional part was needed and it would cost about $30 more. I approved the work. The next day they called - it was ready to pick up. When I went to pick up the vacuum, it was 2 minutes after their scheduled closing time...the man inside saw me pull in, came back to the front of the store and unlocked the door - it would have been very easy for him to ignore me, requiring me to return at another time. My experience met with prompt and courteous service and they did what they said they were going to do without overcharging me. They thoroughly explained the work that was done. Definitely would use them again.
    - carole w.
  • A
    Ed came to my house assisting another contractor I had called to repair my refrigerator that I had found on Angie's List. I was pulling out a vacuum for them to use to clean the back of the fridge and I mentioned that I needed a new vacuum because my old one wasn't working right. Ed took it with him and in a matter of days, returned it in better-than-new condition. He had replaced all of most of the working parts and handles which had broken over the years. It was amazing! I would recommend Ed highly.
    - LINDA K.
  • F
    Called for an appointment but he never returned the call.
    - LAURA S.
  • A
    unknown
    - JAMES E.
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Vacuum Cleaner Services in Rocky River

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