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Flooring reviews in Rocky River

  • A
    Everything went very well. Took a little longer than I expected - 4 days, but there was a lot to be done. There was a delay installing the vinyl as the original vinyl was discontinued and we had to order another style. John was very helpful in picking out a vinyl that was very close to what we originally wanted. The installers were very professional and definitely knew what they are doing. They did not have to tear out anything as originally contemplated. Installation went smoothly. Everyone I had contact with at Floor Coverings International West was very professional. John was very knowledgeable about his products and was able to explain all aspects of the installation. I'm very happy with the results.
    - Susan M.
  • A
    It went well, mainly because of the good communication from the owner, the office and the crew. I felt they went out of their way to make sure we were satisfied with our new floors. I liked that they call each morning to let you know when they will arrive, and that were friendly and efficient. I would hire them again.
    - Karin A.
  • A
    These guys are awesome. Just hire them...they are the kind of company that I always hope to work with - they do excellent work, are attentive, creative, and offer suggestions and solutions that made what I wanted go from ���good��� to ���fabulous���. I am so pleased with the results of all the work they���ve done for us and other vendor we���ve had doing work during our rennovation have been impressed too!
    - Amy S.
  • F
    Contractor was hired based on the deal that he offered online, bathroom was already demoed and material was being supplied, therefore, we worked out a different price. Based on the bathroom in the current stat and scope of work the new cost of work equaled $1400. The were multiple red flags we encountered with this contractor. For example, he total cost quickly increased by $500 based on subway tile being used, even though the type of material was outlined from the first meeting. He purchased equipment and tools and charged us for them because he didn���t have the proper equipment for the project. He didn���t have a proper vehicle to transport large pieces of drywall, concrete board or lumber. When we paid him by check there was no LLC. He appeared to have multiple personal problems that couldn���t be verified or confirmed which caused multiple delays. He argued with our neighbors about street parking. The contact listed on the website is not the same contact who is doing the work nor we couldn���t verify the address listed on Angie���s list. Most importantly, he is NOT insured and bonded as listed on the website. We paid him 50% upfront and the balance was going to be paid once the job was completed. However, he would go out in the middle of the job and purchase screws or other items for the job and ask us to write a check immediately for him that day. On a Friday, he asked us to pay 15% of the remaining balance as a favor due to his personal issues. It turns out the following working day when no one was present he claimed he injured himself on the job site and threatened legal action. He took all his tools and left the job site. The job was quoted 10 days and this is now day 20 plus. Overall the total we spent with him was $1650 plus $800 - $1000 in materials. Since the business relationship ended so poorly and threatening legal action we did our due diligence spoke to Angie���s List, an attorney and another licensed contractor. It was determined that the contractor was in over his head and used the ���injury��� to leave the job after asked us to pay him an additional 15% of the remaining balance. Shortly after we a licensed contractor come and review what was done. Come to find out the work was not up to code, the drain pipe was broken, exhaust pipe was installed incorrectly, wall not square (so shower door would never have been able to be installed), no shower pan installed, subfloor under the shower was destroyed (if stepped on you would have fallen through), and improper material was used throughout. The bathroom needs to be completely demoed to the studs. It was the worst experience I have every had with a contractor and will never recommend to anyone. While we do blame ourselves for improper oversight, the fact is that you hire a contractor based on believing he knows what he is doing and this was not the case. Please take a look at the photos before you move forward with this contractor and do it yourself if he is your only option.
    - Paul F.
  • A
    Shelly was amazing to work with and extremely helpful and responsive. We carpeted a master bedroom, closet and a flight of stairs. I thought their selection was broad and we found exactly what we wanted for both areas. Install was great, too - honestly the most professional install we've ever had. Having just moved to the area, this is going to be my carpet store as I gradually replace the carpet in the rest of the house.
    - JENIFER T.
  • A
    I'm a professional designer and my husband and I hired A S Renovations for our home project of tiling our floor in our dining room and home office. Jay did a fantastic job. Being a designer I was very particular about details but Jay met my expections. We received custom home quality of work and detail for a reasonable cost. We plan on hiring A S Renovations again for all our tile work and bathroom renovation jobs. Plus I recommend A S Renovations to my clients.
    - Alyssa D.
  • A
    All went well except for a mix-up on the sizing for the one bathroom. They took care of it and rescheduled with correct sizing of linoleum sheet. I was called immediately by the manager who apologized. They called as stated the next day for a reschedule date.
    - Patricia P.
  • A
    I needed the floors in my entire house re-done, so, I started off with a medium sized project. Although the price was more expensive than I had hoped, I have no complaints about the quality of the work or the materials. The floors were installed within a week and any bumps or issues I had were promptly fixed. I paid 1/2 of the cost up front and the other half a few weeks after the job was completed and I was comfortable with the caliber of the service. Financing was also available which made paying for the service much easier on my wallet. All-in-all I would absolutely recommend them to a friend or family member.
    - Gian G.
  • A
    John was exceptional on every level. I am in contracting myself and have performed almost every trade myself, so I have a pretty good eye for quality. I was able to source all of the materials myself and have John implement the plan. John not only followed the drawings and instructions closely, but he offered many ideas of his own and improvements on my plans. He has a good eye for design and quality. None of the changes added to my cost. John communicated very well through-out, usually via texts, which was perfect because I have a busy job.

    John showed up on the agreed-upon day and finished on schedule. We had agreed on a not-to-exceed budget. We had some give and take with reductions in John's scope, but also some adds and improvements. John was very fair and we stayed within budget. John had challenges with performing so much heavy work in a fully occupied building. Many neighbors were difficult to work around, but John handled everyone professionally and courteously. He cleaned up all public areas everyday and left everything clean and tidy.

    In summation, I could not rate Desborough Construction more highly. His costs are not cheap, but they're fair. Get on his schedule if you can.

    - Tom D.
  • A
    After an intitial color issue which was not anyones fault, the job was quick and smooth.  The installers worked quickly and arrived early.  No complaints at all.  Everyone was helpful and friendly.  The choices they have at their store are overwhelming but everyone was so helpful and made good recommendations for what I needed done.  I have used them in the past and will use them again. I have already recommended them to several friends. The results were incredible.
    - Sandra R.
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Flooring Installers in Rocky River

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