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Cell Phone Service reviews in Rocky River

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  • Their costumer service is excellent. They are very helpful and give good recommendations for my account. Whenever I call them, I always get all my questions answered. I have been with them for 7 years, and they are terrific.
    - Valerie D.
  • The store was very busy. I think I waited a good 15 minutes before there was an associate who could help me. Once there was somebody available that person was very helpful. He looked at my contract and said yes that I could upgrade my account to get an iPhone. He explained the data fee and explained that my new bill would be about $30 more a month. He set it up so that my phone would be able to get my email and he imported my previous phone's contacts from the SIM card. I could have done that, but it was nice that he did. He explained how to use the phone and gave me a little "tour" of the phone and explained the app store where you can get new applications for the iPhone. He recommended that I get protective case and car charger since it is very easy to scratch the phone and the battery tends to go fast (especially if you have been playing with it a lot). I did buy the car charger from him but I didn't buy the phone protective case because I thought I saw one at the electronic store I liked better. He didn't try to push me, he understood. He offered me the Apple Care second year warranty for $69 which he said I could buy at any time before the second year of my contract. I didn't buy it and I was glad I didn't buy it. He neglected to mention that the Apple Care warranty does not protect against water damage or accidents, it only protects against "normal" problems. I had waffled back and forth at the time at the store as to whether I should purchase that but now after doing research on it I am glad I didn't because there is another company (a warranty company) that offers water damage and accident insurance on the iPhone. Overall, I had a good experience.
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    - Donna S.
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    - Donna S.
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Cell Phone Companies in Rocky River

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    19920 DETROIT RD
    Rocky River, OH