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Carpet Cleaning reviews in Rocky River

Real People ~ Real Reviews ~ Real Results

  • Arrived when scheduled. Work was carried out very professionally. The carpet is old and it had not been cleaned in a several years. The cleaning job was excellent. They even wiped off the baseboards, which can become soiled during the steam cleaning of an older carpet. They talked to me about my carpet, its condition, and when it should be cleaned again. I had forgotten about a large upholstered chair. They did a great job on the chair, too. Basic, down-to-earth workers. They know their business and do it well. They are true professionals.
    - Paul K.
  • Great. Professional, came on time and within a week had my rug back in home. They were curious and considerate of my home- careful and wore shoe covers and took the time to place the rug exactly back in position on floor.
    - Dawn D.
  • Everything looked really good when they were done. I wasn't here for the actual cleaning, but my husband said they used brushes and didn't just steam clean. I think that made it possible for them to get up a pesky stain that had been impervious to previous steam cleaning. I would definitely use Downey again.
    - Susan M.
  • Really nice job. First they scrub the carpets with cleaners, and THEN do the steam cleaning, so all the carpet really gets hit twice. They look very clean and good and no odor at all. Dried completely within a day easy. Will definitely use again!
    - JENIFER T.
  • I always call them to do my rug cleaning. I had no complaints, but apparently underneath there was some trim binding on the underside of the rug going around holding the border. I didn't know that and they rolled it up and then they brought it back. He did show it to me that it was coming loose. I assumed they were going to fix it. He said all I have to do is stick some glue on it, and put it down , and put a couple of books over the top because it's heavy and it would be fine. I kind of just thought that maybe they would have glued it. It was no big deal. Maybe they would have charged me $100 to do it. I don't know. They should have called me to let me know how much it was to fix. Their price was very reasonable. They've cleaned my rugs before, and I still call them. They give you a time window and they were within the window. They were nice guys.
    - Jean M.
  • Seth came on time and was finished before we knew it. He put spacers under the furniture and let me know that I should not put anything down for 24hrs. He treated some tough stained areas and they came out better than I thought they would. He had me look over the cleaning to make certain we were happy with it. We would definitely recommend Seth and will use his service in the future.
    - Marian K.
  • Did a great job, helpful, friendly, professional.

     Small shop- not a "bog box chain" take pride in what they do. When we had problem with getting keys, they rescheduled for the next day.

    Got pet stains out and even cleaned old ratty carpet runner on stairs (including the risers and all around)

    - MARINA K.
  • I didn't like them. We got them off of a flyer that we get every couple of weeks. Steam Pro went out of business so I decided to try them. They were very picky about what furniture they would move, so they moved some of the furniture, but some of the furniture they wouldn't move.
    - Judy C.
  • Only one person arrived and he didn't move all of my furniture that I wanted to be moved. My couch was moved but he said my coffee table was too heavy to be moved. He were cleaned adequately, there was some areas that he could not remove the stains.
    - Judy C.
  • This was the second time that Tim, the company owner, had come to our home to clean the carpet.  We were pleased with the first visit where we had asked to have the high-traffic areas cleaned, only.  This visit Tim arrived early (he arrived promptly the first time also).  We had moved aside furniture so he could again focus on the high-traffic areas.  This was my elderly  father's home and he uses a walker indoors and wears rubber-soled shoes, all of which Tim explained both times would make it somewhat difficult to guarantee a really good cleaning as the walker wheel material and the soft soles of the shoes melt to the carpet fibers and is very difficult to remove or at least lighten.  We accepted this as a probable outcome but wanted the carpet at least cleaner in general and food stains and such removed as much as possible. 
    He spot-treated stains and answered questions about the products he uses, which are non-toxic.  This was important as we didn't want my father breathing a lot of strong chemical smells for hours as the carpet dried, and grandchildren would be visiting in the near future so we wanted a thorough, safe cleaning.  We think the second cleaning turned out even better and have been pleased with the results.  Since it is a wet cleaning the carpet still required a few hours to dry.  Tim used an orange-scented oil that was added to the cleaning products, leaving a fresh scent, though it did linger for a while. 
    The price for the cleaning was based on doing the high-traffic areas of the rooms, so doing complete rooms will cost more.  We felt this was a fair price, rather than being charged for a whole room when not all of it is being cleaned, regardless of whether furniture was in the way or not, as some other companies charge, since they go by square foot. 
    We found Tim to be personable, quick to answer phone calls, and willing to discuss any questions or concerns regarding the particulars of cleaning our carpet and the products and methods he uses.  We will continue to use his services and would recommend him to others.
    - David K.
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Carpet Cleaners in Rocky River

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