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Home Improvement reviews in Rockford

  • A
    Chris is extremely professional. He not only met our expectations, he exceeded them. From the start, he handled our project extremely well. The quote was thorough and well written, and when we met him onsite, he explained the work he would do in detail. The project was completed as promised on time, and the workmanship was first rate. I will gladly hire him for our next project!
    - Todd G.
  • A
    First of all, let me give you a brief autobiography of myself.  I am meticulous, very detailed and a believer that if you want something done right- you do it yourself.  So, though I had carried a business card from Quarry Granite for almost 4 years, obviously i was hesitant...and obviously- installing granite wasn't something I could accomplish on my own.  A few of my friends used Quarry Granite and they were beyond pleased. When I moved into my new home- I decided to give them a call and by God- I was going to have my dream kitchen and that included Granite.
    In the beginning stages, Lance visited my residence in rural Ohio, a two hour drive, and he was very pleasant to work with. He was knowledgeable and answered all my questions and addressed any concerns I may have had.  I could tell Lance enjoyed  his line of work and was engaged in the business.  That's always a "plus" in my book. 
    The two visits to Mont Granite were both amazing.  The first trip was to decide on the stone.  The second was to pick the exact slabs to be installed.   The gentleman who assisted me with the slabs was fantastic and so comical.  He gave me insight to what I was looking at and to see just a three foot section for the counter.  I wish I knew his name.  He made the trip!  I chose a PERFECT slab specifically for my island then another for the back counter top.
    And then scheduling the Install was a project in itself.  Since I was not only installing but tearing out walls, repairing plaster, total rewiring, adding lights, moving outlets...whew!  - I had to reschedule my install twice.  On one account, the installers came a week earlier than the final install date, total miscommunication, and had to drive back because I wasn't ready- or wasn't even home for that matter.  I felt bad for their wasted trip and worked with Mike to reschedule one last time.
    Install went fairly well.  Tyler and his sidekick were great.  I had to have my stove top cut out, as well as the holes for the plumbing fixtures.  I was warned early on that it would make quite a dusty mess.  The installation guys were pretty good with sucking up the dust with a shop vac as they cut.  I didn't stick around to watch due to the noisy screech of the saw.  But they did a great job.  Perfect fit!  Tyler even helped me decide the layout for the plumbing fixtures.  Of course I had some cleaning to do after they left but that was expected due to the fine dust.  Tyler ran through a check list with me and everything looked great.
    ...and then...DEEP BREATH...
     A couple weeks later I found a crack in front of my sink on the Island...the PERFECT piece of slab I picked specifically for that space.  Upon inspection, I could tell it happened during fabrication due to the glue residue used to initially fix it.  I called Quarry and left a message for Mike.  He was extremely quick to respond and I remember his exact words..."we need to get out to your place to make this right, or we'll replace the slab".  Wow- !!  This company stands behind their work!  I knew they were pretty busy due to all my rescheduling but Mike had two guys out within a week .  Honestly, I loved that slab so much, I would've been heartbroken to have to replace it.  But they guys repeatedly sealed, polished and buffed for almost two hours on a 4 inch section- and I can't feel a thing!  They did an amazing job.  If I get eye level, in the right light, I can still see the crack but everyone else who knew about can't find it.  
    Overall, I'm a proud home owner with the most beautiful kitchen thanks in part to Quarry Granite.  In the distance future, I plan on using them again for my bath rooms.
    ..sorry to write a book about my experience but when you spend that amount of money- others need to know about the whole experience.
    - Sara S.
  • C
    I need to admit that I have only been to a few auctions, maybe 5. I just felt that this one wasn't totally professional.  Maybe Mr. Levi was having a bad day, but he just seemed to me to be grumpy.  I also felt he was disrespectful to a young man who was helping him by talking down to him and being gruff with him.  They also were selling a car that day that said would sell at noon sharp.  Well, that started around 12:25 instead.  They had two rings going on that day so I assume they could have had one of the men leave to sell the car at noon instead of holding it up. 
    The main issue I had with Mr. Levi was that when I was bidding on filing cabinets, he said the bank didn't send the keys with it but he would contact them on Monday and have them sent to the buyers.  I ended up purchasing two of the filing cabinets.  A week later, after not receiving any keys, I called his business number and left a message with his son to have him call me back.  After not receiving a call, I returned the call about a week later and left a message.  After not receiving a call back at all, I called the bank who had the office furniture in the auction.  They said if they had the keys for the cabinets they would have taped it on the cabinets.  I had to end up ordering replacement keys.  So after 3-4 weeks after purchasing the filing cabinets, I finally got to use them.  I purchased the filing cabinets because my husband's business moved locations and we needed those cabinets.  The office was in a disarray for extra time because I couldn't use the storage space. 
    I personally don't believe I would ever attend another auction performed by this gentleman and his auction business.  I know of another person who also wasn't pleased with his purchase he made from this auction house either.   But other people may have a better experience than I did.
    - Missy G.
  • A
    I had contacted other heating and A/C companies in the area for estimates on a new furnace and A/C unit, after having the A/C unit checked for any problems before the summer heat would start.   That technician from Kogge's in St. Mary's Ohio, we helpful, and advised that we needed a new furnace and A/C unit because the one in the house was old and needed parts that were not manufactured anymore.  So, I contacted a few reputable Heating and A/C providers in our area.  However, I insisted that I did not want or need a heat pump.  One provider suggested that we would save money, while another just didn't show up at all for an estimated, and by the time that company called, Mark's had already installed our new furnace and A/C units.  The salesman that came to our house from Mark's was courteous and honest.  He was helpful in helping me to decide which units would be best for our older home with two floors.  He suggested that we didn't need a heat pump, because it would pose no savings for us since we live in a small town with natural gas heating.  The price was right, and they assisted with helping us to find 0% interest for 36 months.  The office staff was great.  The workers that came to put in the new system were prompt, courteous, helpful, and friendly.  They cleaned up any messes they made, although I offered to do that for them, and made sure our A/C unit was working on both floors of the house.  I would highly recommend Mark's Plumbing and Heating to everyone!
    - Peggy B.
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Home Improvement Services in Rockford

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