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House Cleaning reviews in Ravenna

  • C
    Based on the reviews I read I was very excited to use Heavenly Touch but unfortunately my experience differed from what others have experienced with this company. This review is based off of my personal experience with this company where they did two full cleanings and one "re-clean" of my house. My first appointment was scheduled for a Tuesday at 12:00 pm. I called to confirm the appointment the day before and again was told "Tuesday at 12:00". Tuesday at 12:30 pm no one had arrived yet so I called the office to make sure they weren't having any trouble finding the house and I was told "You're appointment is at 2:00 today." This wouldn't have been as frustrating to me had I not called the day before to confirm the time and also rearranged my schedule to make sure I was home at 12:00 to let them in. Tuesday at 2:15 - no one has arrived... Tuesday at 2:30 - still no one... Tuesday at 3:05 - cleaners finally arrive. The three cleaners walk in and had no idea what services were requested even though all of this information was provided in detail during the initial call to set-up my appointment. Our home is 3 bed 2.5 bath that is under 2,000 sq ft. It is only my husband and I so one bedroom and one full bath are "guest" so are rarely used and only need to wiped down/dusted, and the third bedroom is literally empty so only the floors needed to be swept in there. I also have a regular cleaning routine so our house was not dirty to begin with (one of the cleaners even made a comment about our house already being clean when they walked in) I was just looking to have an additional monthly cleaning done since our schedules were getting busier. They clean and then it is time to pay. They clean and before they leave they hand me a 75 point check list (image attached) that was marked off showing what was done that day. I thought this was pretty awesome and was excited to read everything they had done that day! It wasn't until they left that I noticed some obvious things that were not cleaned. For example: the bathroom mirrors were not wiped down and still showed water spots, there was still dust on the tile around the bathtub, the kitchen floor may have been swept but it was definitely not mopped. I know this is not the case but the best way I can describe it is that it seemed like they just wiped everything down with water and not any cleaner. So now that I notice these obvious things I take a look at the 75 point check list they left behind. I'm being generous when I say that 25% of what they claim was done was actually done. They did not dust any of the light fixtures, the top of our microwave was embarrassingly dirty, none of the baseboards had been wiped down, etc. and these are all items on the list THEY PROVIDED. I was not concerned about something like wiping down our baseboards however I was concerned that something as basic as cleaning the mirrors and floors was not done. The next day I called and expressed my disappointment in the service and a "re-clean" was scheduled. Again, I called the day before to confirm the time and again, they arrived over an hour later than what I was told. I understand that things come up and schedules change however I don't think a phone call letting me know the cleaners were running over an hour behind is too much to ask. This time two cleaners arrived, one who had done the original cleaning. I told her what concerns I had and she openly admitted "I take responsibility for the kitchen. I did rush through it so I apologize." They re-cleaned certain areas of the house at no change however I did give them a tip to show them my appreciation. This time the cleaning was better but I still felt like certain areas were rushed and not actually "cleaned". I decided to give them one more shot before making any changes and scheduled another cleaning. The third time they arrived exactly when they said they were going to. Off to a better start already! This time they used vinegar and water to clean our wood floors (instead of whatever was used the first time that left residue) and seemed to do a better job than before however I still noticed what appeared to me as "cut-corners". For this reason I have decided to no longer use Heavenly Touch Maids for my additional monthly cleanings. I will say that the women who came to my house were very polite and the prices are reasonable. There are a few main reasons why I would not recommend this company: There seems to be a lack of organization with the office staff who schedule the appointments and lack of communication relaying the information to the cleaners. They also seemed to cut quite a few corners and rush through a lot of the cleaning. I'm sure there are many people who have had wonderful experiences with this company, however that unfortunately was not the case for me which is why I would not recommend Heavenly Touch Maids. I strongly feel that the cleaning I received was subpar and not worth the cost.
    - Lexy E.
  • A
    Your Dream Clean
    I have always refused to get a cleaning service....probably because I am too prideful. But, I have a dog grooming business, grandchildren and stay very active. I just didn���t have time this year to get down to the brass tacks with cleaning. So, I splurged and hired Your Dream Clean to help me. They were right on time, extremely professional and just as thorough as I would have been if I did it myself (I may be a tad bit picky!) Nonetheless, I am very happy with the services they performed and I will definitely keep them in mind should I need a cleaning service again. I am not ready to commit to needing anyone regularly....but my husband swears I will cave soon. But, I know who to call when I do!
    - Lynda N.
  • A
    Your Dream Clean
    Your Dream Clean is a God send....they are amazing. Honest, professional, thorough and affordable. We have had many different types of cleaning services over the years and they blow the others out of the water. They come in with a smile and I never need to provide a thing. Our dogs Daisy and Oreo absolutely love them....but not as much as we do! Definitely recommend them!
    - Lee R.
  • B
    Dolly's Maid Service LLC
    They were really good at cleaning. It was just that they dumped us because we were too far. We were getting them every week but they were really pricey. We found them on Angie’s List. They did a deal with me if I were to get the maid service every week. However they brought along more maids than I anticipated so it’s really expensive. It’s like $260–some every week. I’m not a millionaire so I told them that I have to cut back. I did it for 2 months but then I still have to cut back, and they said they can’t afford to come out that far. We are a long way from them. I said it was okay. They were very professional and very punctual. They were really high priced. Every time I tried to get a hold of her, she was really responsive. They were great. They were just so far away. It wasn’t worthwhile for them to come down so far.
    - Denise L.
  • A
    The home we purchased was very dirty and obviously hadn't been cleaned for some time. Debbie, the owner, was very accommodating in arranging a date for cleaning that worked with my schedule. The team of 4 ladies came in, went right to work and no corner went untouched. They were very professional and did not waste any time. I was pleased with the quality of their work and would recommend them.
    - Lynn K.
  • A
    Merry Maids of Canton
    They charge about $75 a piece. They are here about two hours. They are thorough and I have a large house. I have been using them about two months. They have been here 4 times. I can trust them, I do not have to watch they and they know what they need to do and they do it. I cannot find anything wrong with their work.
    - Joan C.
  • A
    Merry Maids of Medina
    There is nothing I dislike about the company. There was a scheduling issue at first, but after we addressed that with them they have always been on time. They are very courteous, nice and always leave notes for us. They come every other Friday as scheduled.
    - Steve L.
  • B
    When the two ladies arrived I gave them one request which they said no problem. The asked for what product I would prefer to be used on the wood furniture and that is what they used. They worked very efficient and where done quicker than I thought they would be but still did a good job.
    - Elizabeth C.
  • A
    The House Doctors
    It went well. Jobs were finished up as quickly as possible. In some cases workers even stayed late to beat the weather coming in.
    - Pamela T.
  • C
    Hendrix Quick & Clean LLC
    I felt that they were not very good in communication. I will tell a friend or a family to maybe try not to use them.
    - CHUNMEI H.
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Home Cleaning Services in Ravenna

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