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Cell Phone Service reviews in Powell

Real People ~ Real Reviews ~ Real Results

  • I'm very upset. I owed them $62 and I over paid them $938. When I called them on the 15th I discovered this because of my bank statement, I was told they could refund my money. They took my banking info and was told I would have the money in 48hrs or less. I called them back on the 21st to inform them I had not recieved the refund. At this point they stated their policy was if you didn't call them the day the check is cashed then I would have to wait two weeks beyond the point of notifying them of the mistake to get the refund back. I got an auto-mated customer survey on the 21st. I would not recommend their company to anyone. Today, I recieved a phone call from a customer service rep. about the survey. I was informed I would only be getting back $705 for an outstanding bill for March of 2012 which pushed back the last day I was told I would get my refund. I told them I had been with them for 10 years and I always pay my bill on time.
    - SANDRA F.
  • I have been with Sprint for over ten years. I have not always been happy with their customer service, but their plan fit the needs of my family, so we stayed with them. I initially visited this store in November to upgrade my daughters phone, and the tech we worked with was very helpful, even informing us about a discount we didn't realize we qualified for. I returned to this store to upgrade my phone, only to find out that Sprint had removed me as the primary and made my teenage son the primary. The tech again was polite and efficient, getting Sprint to reinstate me as the primary, then tracking down the last remaining phone model that I wanted and arranging to have it at the store the following day. When I returned to pick up the phone, Sprint showed that I was no longer eligible for an upgrade. Christina, the store manager, really went to bat for me, calling several departments to try and rectify the situation, and despite several setbacks, including a truly rude supervisor (rude to both myself and Christina) she was able to get me the upgrade that I wanted at the price I wanted plus a $50 credit for having to deal with the rude and very unprofessional supervisor. She spent a lot of time taking care of this for me, and I really apppreciated her efforts. This is the only Sprint store I will go to from now on, and I have told all of my family and friends about my positive experience and the outstanding level of service I received.
    - Julie G.
  • Verizon has been harassing me over a payment I sent them in July that they did not apply to my account. In spite of being provided proof of payment by my Bank, they continue to call me and send threatening emails. The countless people I've talked to there have acknowledged that they have a problem to solve, yet their organization and computers continue to treat me like a bad guy. The result is that I have terminated our service with them and changed to AT&T. As of September 13, they still have not credited my account and are now threatening to "discontinue my service", even though I terminated! I'm creating this report to inform the membership of how inept the Verizon organization can be. The people are very nice and try to accommodate my situation, yet seem enslaved by the depth of their automation. They have escalated my case but it does not seem to help. I actually looked up the number of their Corp HQ and asked to speak to the CEO, and was told "there's no way he'll talk to you." The stress over this actually motivated me to pay $400 in early termination fees. I cannot do business with a company whose people agree I do not owe them money but their computers cannot "back off." Sounds like the old movie "Forban Project". As it stands today, I have no idea who to turn to within Verizon and predict I'll just have to pay the $181 for July service twice just to make them go away. This is a customer service failure suitable for a textbook somewhere.
    - SCOTT C.
  • It's been OK. I think that they're designed to charge you things that you either don't know or care about. I think they target the young people; I'm 50 years-old -- the money comes out of daddy's pocket. I hate to go into the store -- every time they can fix something else for another $5 a month, and we can get unlimited this and unlimited that. It's kind of crazy. As far as the pricing, you really have to watch it. They're priced competitively; it's OK. It's just that I don't like doing business with them. But guess what? You don't have any choice.
    - DAVID M.
  • AT THE TIME OF SALE, THE SALES REP GAVE ME AN EXTENDED WARRANTY SHEET TO SIGN. I SAID I NEVER BUY THEM AND DID NOT WANT IT. HIS REPLY WAS THAT IT WAS A FREE SERVICE THEMOBILESOLUTION PROVIDES SO I SIGNED IT. ON FEBRUARY 22ND, I FOUND OUT THEY ENTERED ME INTO T-MOBILE'S SYSTEM AS RECEIVING A FREE CELL PHONE, WITH A 2-YEAR COMMITMENT AND ALSO HAVING PAID $49 FOR THE EXTENDED WARRANTY THAT I DIDN'T WANT IN THE FIRST PLACE. I HAVE WRITTEN 2 E-MAILS TO NATIONAL CUSTOMER SERVICE, 2 E-MAILS TO THE SERVICE MANAGERS, I'VE CALLED AND LEFT MESSAGES AT THEIR NATIONAL AND REGIONAL PHONE LINES SEVERAL TIMES AND HAVE SPOKEN IN PERSON AT THE KIOSK 3 TIMES TO GET THIS CORRECTED. EACH E-MAIL HAS GONE UNANSWERED. EACH PHONE MESSAGE HAS NOT BEEN RETURNED. EACH VISIT TO THE KIOSK I RECEIVED A PROMISE TO SOLVE IT AND GET BACK TO ME--BUT DID NOT. NOW ALMOST 4 MONTHS LATER, I FEEL THE VICTIM OF A TYPE OF BAIT-AND-SWITCH TRICKERY.
    - TOM P.
  • unknown
    - Kahren B.
  • I don’t know if they are the most economical.
    - Connie C.
  • See above.
    - Kiersten O.
  • I like everything about them. I like the actual service, but their customer service could use some work. I think any large company you go to is like that.
    - Chelsea W.
  • We pay way too much for it. They're the best I guess, but none of them are very good. They cost too much and the service is mediocre. Comcast is worse though.
    - Richard G.
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Cell Phone Companies in Powell

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