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Clothing Alteration reviews in Powell

  • F
    Alterations By Vesna
    I literally just called to set up an appointment to receive a quote for alterations for my wedding dress, and she just said and quot;no, I'm too busyand quot;. What kind of professionalism is that? She didn't even ask when my wedding was to see if I could just contact her at a later date. I find that extremely rude. Who wants to go to a business that just flat out tells you no when you're willing to pay them and keep them in business? I definitely do not recommend her.
    - Brittany H.
  • F
    Fore S. Clothiers
    I have begun legal proceedings with Delaware city courts regretfully due to Non-Delivery of product. In addition, communication with owner/operator Jeffrey Harris is nearly impossible. The order placed back in July 2013 did expect and agreed upon a three month delivery timetable as the suits are made overseas and shipped.
    However, we are now approaching ten months.  Jeffrey Harris hasn't returned phone calls - will occasionally respond to texts with no details, tracking numbers for packages or any real information other than to attempt to say it will be another two weeks.  
    He has denied (1) to refund my money (2) to place the money in escrow until the garments arrive.  He has promised since back in Nov that they will be the next shipment and a couple weeks delayed due to Chinese Holidays etc.
    I believe it may be some form of Ponzi Scheme - hence the current court involvement as of this date of review. 
    I would recommend that anyone looking at utilizing his services or of Fore S. Clothiers in Delaware Ohio stay very clear of this business operation.  I'm hoping this review will aid others in NOT losing several thousand dollars and countless hours of attempt of communication.

    - jon p.
  • A
    Jin's Tailoring & Alterations
    I brought in suit pants to see if Jin could let out the waist /hip area. She did a great job. This is the second time I have brought a suit in to be altered and her work is impeccable. I will always use her for alterations and would highly recommend her business.
    - CONNIE D.
  • F
    Lord & Tailor Alterations
    My husband and I brought in an expensive suit  to have the pants hemmed and fit of jacket evaluated. The store seemed disheveled and unclean. The owner marked suit so fast that I felt uncomfortable leaving the the suit there. I should have listened to my gut feeling and left the store. When I returned on the day it was to be done he told me to come back later because it wasn't ready. When I returned he had it in a bag(not the one I brought it in) and did not show the suit to me.  When I got home and looked at the suit I was very upset. The middle seam he took in on the back of the suit was puckering and pulling the vents open. It was also so wrinkled up as if wrinkles were ironed into it. The pant cuffs were also uneven. 
    I did not contact the owner because I did not want him touch this suit again. I found a great tailor in Grandview who was able to repair the damages.
    - CONNIE D.
  • F
    Overall our experience with Ethan Allen has been one of the worst, we have ever had with a company. We expected Ethan Allen to offer great service and a quality product. We didn't receive either one. We learned too late that other people, have experienced many of the same issues. Unfortunately, they never took the time necessary to file a complaint. Hopefully sharing this ordeal might prevent others from trusting the company name, Ethan Allen. We are looking forward to having our issues resolved. After our unsuccessful attempts in trying to resolve our issues with the store we finally had to enlist the support of a third party. Our credit card company an the Better Business Bureau have been contacted.
    Problem #1
    The designer told us they hired only the most experienced subcontractors. We purchased a stairway runner and had it installed by one of their subcontractors. The carpet cost $4,559.72. The designer failed to measure correctly so the installer didn't have enough carpet to cover all of the stairway surfaces. We recently learned from another carpet company, that Ethan Allen should have known and informed us, that the wrong pad was being used for wool carpeting. If we hadn't experienced a problem with the install we wouldn't have known about the padding issue. The carpet came in four sections, so cutting the carpet was unnecessary. Beginning with the first section, the installer cut the serged edge off and turned the carpet under on the landing and then proceeded to install the carpet running the pattern in the wrong direction.They didn't cover the front side of the first step. The second piece of carpet was cut and turned in the opposite direction,of the rest of the runner. You can see rough cut edges, frayed serging and exposed staples in numerous areas. On the third section of carpeting, the serged edge on the landing was once again cut off and the backside of the first step was cut and stapled on. The fourth section of the carpet didn't cover two areas of the stairway and was installed crooked so one side had more exposed wood than the other.
    Problem #2
    The designer misrepresented an area rug that we purchased. We thought we were purchasing a wool rug. The stores invoice only listed the name of the rug, size and dollar amount. We paid $1,824.46 for a 9' x 12' piece of serged carpet. While having another company to our home to advise us on the stairway runner, we had them look at the area rug. They informed us the rug wasn't 100% wool. They found the affixed label on the back side and it the fiber content showed it to be a wool/nylon blend.The serging has been glued in several areas and the rug doesn't lay flat. The delivery people cut the pad too short in some areas. The pad is of poor quality and it cost $152.75.

    Problem #3
    We had a $1.270.46 slipcover made for a chaise. The fabric was misrepresented as rated for heavy use. The fabric on the chair didn't look like the fabric sample so first phoned their subcontractor and was told she followed the designers instructions on how to run the fabric. I then contacted the designer. I took pictures of the slipcover that clearly showed a mistake had been made. The designer fabricated conversations that we never had so we decided at that point to only deal with the store manager, Carolyn Mann. We received more of the same. I had requested numerous times for the store manager, the designer, and the subcontractor to come to our home to look at the slipcover. I thought they needed to figure out what happened and how best to correct the problem. They declined my offer. Finally, Carolyn Mann insisted that they remake the slipcover. Only his time, she expected me to tell them how to make it and sign off on the instructions. During this 3 to 4 week time period we used the chaise and the fabric is already showing wear. I decided to do some research on the fabric. I went on Ethan Allen's website, found the fabric and discovered it was rated for moderate use, not heavy as previously told. I also called several other design centers to ask about the fabric. I was told the fabric was for moderate use and with it being an open weave it wouldn't be a good selection for a heavily used chair. The store manager told me she personally checked to see if the fabric was graded for heavy use. If they are going to offer making slipcovers as a service, then they should have the knowledge to instruct their subcontractor. I certainly didn't want nor should I have been expected to get in the middle between the subcontractor and the store. Beware, because the store will make you pay the subcontractor separately. If the designer hadn't made the error in giving the subcontractor the wrong information, I would have been left to deal with the problem on my own. The designer Tracy Pence, first tried to blame the subcontractor for the error.
    During the slipcover issue we realize that dishonesty is a common business practice at Ethan Allen. We decided to only communicate by email or postal service so everything that we said and everything we were being told was well documented. We informed Ms. Mann of our decision.
    Problem #4
    We received delivery of the last item ordered, on 11/23/2011. Prior to receiving the area rug we sent several emails asking Ms. Mann about the fiber content of the rug. We didn't want another high priced low quality rug. Besides this piece of 9x12' serged carpeting was $2,967.75, so we wanted to make certain we weren't being misled again. We received one email from Ms. Mann
    that said, per the vendor the rug is genuine wool. Another email had a picture of a rug label. However, the rug that was delivered doesn't have a fiber content label on the backside. We sent another email to inquire as to why the rug doesn't have a label and we haven't received a reply.

    Most of the furniture we ordered arrived in 8 weeks. On the day we were to receive our order we were informed the coffee table wouldn't ship until early December. Ms. Mann said she would exchange our shipment with another customers order since their home was still under construction. We would receive the table in two weeks. I sent another email to find out when to expect delivery since it had been two weeks. Instead of Ms. Mann sending an email as requested, she left a voice message to say, as we had previously been told, the coffee table wouldn't ship until early December. I then sent another email reminding her of what had actually been said during our previous conversation about the table. Two days later we received a call from the scheduling department wanting to deliver our coffee table and the area rug on 11/23/2011. This shows how poorly this company is managed.

    Fortunately, I had copies of every email, pictures of the stairway runner, the slipcover, the pad, and the wool blend rug. The emails and pictures clearly show all of the errors made and the lack of customer service in dealing with these issues. I put together a large packet of documents along with a time line and a letter to Mr. Steve Carter, the owner of McVay's Ethan Allen. I copied this information to the Better Business Bureau and my credit card company. To date nothing has been resolved. They have only agreed to return our money for the stairway runner. However, they haven't made any arrangements to have their subcontractor remove it from the stairway.
    - Patricia B.
  • A
    Linda was very professional and did quality work. She was also fast, finishing the gown in under a week. Even though the wedding was less than 3 weeks away, she agreed to have it done correctly and on time. Additionally, her final price was less than what she originally quoted, and I really appreciated her honesty about that. Overall I was very pleased and will definitely use her again in the future. 
    - Nicole F.
  • A
    I had excellent service, very professional and done in a timely manner. The price was a bit high, but I did get the quality to match the price. The installer was great, very meticulous and detail oriented.
    - DEBRA B.
  • A
    European Tailoring
    She did the measurements and had it done within a week. European Tailoring did a wonderful on the pants, dresses & skirts she took in for me. I am very pleased & plan on using them in the future. As far as price, I can?t compare because I have only gone to European Tailoring.
    - Lisa S.
  • A
    Silver Threads Inc
    My wife and I are very well pleased with her work. She enjoyed working with her. Andrea was easy to work with and open to ideas. She is a very talented decorator. We liked her price as well, it was really reasonable. She kept every appointment and was early! We would absolutely hire her again and I would recommend her.
    - RAYMOND C.
  • A
    Lord & Tailor Alterations
    I love interacting with the owners of and the tailors for the shop, Kenny and Debbie Tavayios. They have such beautiful Greek accents, they have wonderful stories to share, and they do excellent work. The three pairs of dress slacks I brought in were too long and too wide. They hemmed and darted them perfectly. Although their price sheet is not posted, based on the total cost, I believe that each hem cost $15 and each waist dart cost $15.
    - ANDREA R.
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