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Recent Appliance Repair Reviews in Portsmouth

  • D
    Ohio Furnace A&E
    We had been having problems with our SubZero refrigerator not staying cold but freezing ice on the back wall for a while. Believing it was more than likely the seal around the door leaking warm air in and cold air out, because it had been a while since the door closed with a vacuum-like seal we decided to contact Ohio Furnace A&E after researching who was known for handling SubZero specifically. When we called, we expressed that we believed it to be the seal. The repairman came and diagnosed it as being the thermostat. This was fine and we thought the issue was a simple fix. After a week, the problem was back. We were having the same issues and called them back. They came back with the same part to replace the Thermostat. At this point, we pointed out again, that we believed it was the seal. Seemingly ignoring that it could be anything other than the thermostat. The thermostat replaced a second time, it still doesn't work properly, still the same issues. I called the company again, left a message for them to call me back. I did this every few days for almost 2 1/2 weeks with no callback. The final time I called, I did so with my number blocked, they pick up, audibly upset, I let them know that it still wasn't working and mentioned the seal again. Also that I left several messages waiting for a callback. He sends his guy out again. This time the guy comes in for a couple of minutes, goes outside to make a call to SubZero, comes back in only to tell us it wasn't the thermostat and Subzero told him it was more than likely the SEALED SYSTEM. Ohio Furnace A&E does not fix sealed systems. That was over 2 weeks ago. Since then, I have left several more messages. Today, he finally answers. I expressed that I felt with the misdiagnosis, I should receive a refund. I was informed that he was refusing a refund. I was told that it normally turns out to be the thermostat and it not their fault that it wasn't. I said, " So, you're telling me it's a guessing game, and as the customer, I'm left paying a bill for something that was misdiagnosed?" He then proceeded to tell me that they didn't charge me extra for the second part ordered or the last 2 trips. We had a 30-day warranty. Assumably, he thinks I should be grateful that we weren't charged more for the second replacement part and service, 2 extra trips they made while they misdiagnosed twice, even though we mentioned several times that we believed it was the seal. Very disappointed.
    - Katie O.
  • A
    Sears Appliance Repair
    They didn't do any work as far as replacement or anything like that. They came in to fix my refrigerator and they tried to fix it. My refrigerator, I forget how old it was, but I don't think it was over 10 years old, but they replaced my refrigerator because they couldn't find the part that they were putting on my refrigerator. They couldn't find it. So, under the warranty, they replaced my refrigerator completely because they did not have the part, they don't make it any more. My refrigerator was totally fine, all it was, was the ice maker panel, the guys broke it when they came to repair it. When they were fixing the clips back in there and it broke. My refrigerator was stainless steel and all they could get in was white and that would have looked stupid because I had black doors and black everything. So, they replaced it. It wasn't really Sears Home Services, it was just Sears Home Warranty, is what I have. I have an extended warranty, I think for two years. I feel like it was totally worth it. They came several times to fix it. They didn't give up. There was no money out of my pocket, other than what we paid for the warranty. Even though they couldn't fix it, they didn't just leave me hanging. They did as good as they could do, with what we had.
    - Chelisa K.
  • A
    PAUL'S APPLIANCE SVC
    the servicer came the day I called and quickly diagnosed and fixed the problem.  Very pleased with the prompt and excellent service.
    - Janet H.
  • A
    LITERAL APPLIANCE REPAIR
    Called them an John (repair tech) new exactly what i was needing fixed on washer as soon as I described the problem. He quoted me A price and was ready to even be there that day. I couldn't because of job so we set a time for the following day when my son could be there. He called to verify appt. and was there on time. He had the problem fixed in no time. He charged exactly as quoted an nothin more. He an his wife were very professional and nice to deal with.. I never knew either of them before this. I found this company on this site which really is helpful when trying to determine who to trust when looking for a company . I would definately use their services again an would highly recommend .
    - melissa p.
  • A
    Lee's Refrigeration, Air Conditioning, & Heating
    Called from the number listed in the phone book and he was at my house within 20 minutes!  My refrigerator was working again within any hour.  Very quick and a job well done!
    - Heather M.
  • A
    M & K Washer Sales & Serv Inc
    Ice maker had quit working and service man came to ck out what was wrong. He spent approx. 15 to 20 min. trying to fix it with no luck. The motor was totally gone. Was told that he could order one for us at a cost that was close to $200. Since the Fridge is about 12 years old there was no way I was going to pay that much and run the chance of the whole thing going bad. I would just do without. About a week later we received a call from the service man that he had found a used ice maker and would come out and put it in and see if it worked for a fraction of the cost. It's been 2 years and it still works great.
    - Melissa W.
  • A
    Stickler's Appliance Repair
    The ice maker in my refrigerator needed repairing.  I've never been happy with other appliance repair companies in the area so I decided to give Stickler's a try.  I'm glad I did.  The repair was done promptly and professionally and the people were friendly and easy to deal with.  I wish the repair cost less, but it is not cheap to have a repairman come to your house and I felt the price was fair.  I will definitely use Stickler's the next time I need an appliance repaired.
    - Lawrence G.
  • A
    BIG SANDY SUPERSTORE
    They were on time and kept right at the job until they had it completed.  I intended to use them again. 
    - Kay P.
  • A
    M & K Washer Sales & Serv Inc
    They were professional. They were very good and efficient. The overall experience was excellent. The service was excellent. They were on time. They provided good service with plumbing as well.
    - Kay W.
  • A
    APPLIANCE REPAIRS
    Wonderfully. He called and came out the following day. He had to get the part and had it ready the day after that. His fee was barely more than we could have bought the part for online. We were very impressed; extremely quick and professional service.
    - Andrea W.
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Appliance Services in Portsmouth

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