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Funeral Home reviews in Pickerington

  • A
    Dwayne R Spence Funeral Homes and Crematory
    Well, we had picked out the urn 1 1/2 years prior to our GS passing. We did this so we wouldn't have to when she passed as we knew at that time we would be too emotional. We had waited with our last GS and found it too difficult. Unfortunately there was a change in staff at Spence and our urn, when it came time we needed it, had been sold. There was also a minor communication hiccup with pickup of Katy at MedVet but this was quickly resolved.
    In this day and age I never would have thought that their still existed a company that treated customers like family, like the customer mattered, but Spence truly did. The staff at Spence was extremely apologetic for the problems that had occurred and stayed in constant contact until a new urn was chosen, (they quickly researched and sent photos for us to choose from), and Katy was soon in her final home and home with us. Spence treated Katy with such dignity, with great caring, and truly seemed to understand what she had meant to us. They handled it all beautifully and, because of the mix-up, they charged us nothing for the cremation and urn. I was stunned, and so, so grateful.
    It has taken me a year to write this as I truly still miss our Katy. I do know that when we bring our next little girl home I will not hesitate to again go to Spence to arrange the next cremation (hopefully in the very far future). I highly, highly recommend Spence. Great people, great company.
    - AUDREY D.
  • B
    Dwayne R Spence Funeral Homes and Crematory
    - Paul G.
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Funeral Homes in Pickerington

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