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Appliance Repair reviews in Petersburg

  • F
    Refrigerator went down on Sunday 7/7/13.  I called Electrolux on Monday (7/8/13), was provided with a list of three repair shops that are Electrolux certified.  I simply called the first one on the list, Professional Appliance Services in Hubbard, OH.  A service man was out within the next couple of hours.  I was told that air was not flowing through from the freezer to the frig.  Doors must have been ajar.  I ASSURED him the doors have NEVER been ajar.  They in fact are next to impossible to leave ajar - they suction close.  He poured a cup of water down the frosted over area and told me to "keep an eye on it".  A few hours later the frig temp was at 70 and the freezer at 15.  I called Josh (repairman) and told him the temps.  He then decided it must be the control panel that's ruined and causing frig not to defrost.  He would be out the next day (7/9/13) to install a new one. 
    On 7/9/13, Josh called and advised me the parts store (the only one in town!) out of the part, he ordered w/a rush might be later that week or early next before it's in.  Usually (w/out the rush) it's 1-2 weeks.
    7/16/13  Called serviceman Josh to touch base on part and to make sure he hadn't forgotten about me.  He had NO IDEA who I was.  No recollection of my frig & the issues.  He'll call me back once he can pull up my file.
    7/17/13  No return call from repairman Josh.  Called him again.  Per Josh, the part is ordered but not in.  7-10 biz days.  I questioned him on that since he originally said he put a "rush" on the order.  He is now sticking with the 7-10 business days time frame.
    I then called another servicer that Electrolux provided and found that Prof App services could have ordered the part from either Electrolux (who ships in 5-7 days) or another parts provider elsewhere in the state or country but they most likely don't because they would then have to pay for the part and be reimbursed. 
    Called Electrolux back again.  Electrolux called Prof App Services to find out delay and if something could be done to expedite.  GM Jerod spoke with Electrolux and advised the part is not in.  And that was that.
    7/26/13  Still nothing from Professional Appliance Services.  We are now 14 BUSINESS DAYS from my original call and 13 BUSINESS DAYS from the purported order for the damaged part which if you'll remember was to be 7-10 BUSINESS DAYS.  Now let us count the ACTUAL days I've been without a refrigerator - that's 19 my friends, remember it went down on a Sunday, July 7.  Called Electrolux again, Electrolux spoke with tech Josh who replied the part is not in and he cannot tell them the reason. 
    This to me is simply a business that does not care.  They certainly have NO interest in servicing a warranted appliance.
    I made arrangements for Electrolux to send the part to my house.  I called another servicer to install.  When I call Professional Appliance Services to advise I would not need their services, they simply said "OK".  Didn't ask why (well, surely they know)  had no interest in my satisfaction as a customer. 

    - Edie M.
  • A
    These folks were right on spot.  Courteous and prompt.
    - Edie M.
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Appliance Repair Services in Petersburg

Companies below are listed in alphabetical order.

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  • Neli

    143 Charlotte Ave
    Sanford, North Carolina