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Home Builder reviews in Perrysburg

  • D
    If you are building a custom home over $500,000 with Schoen Builders this is what we experienced, and this is what you can expect:
    YOU WILL GO OVER BUDGET. The proposed budget will include the cheapest materials available. The problem is, with a high-end home you don't use the lowest quality garage doors, fixtures or materials. You aren't told the bid is for low-grade materials, you'll find this out after you're months into the build and when you begin purchasing things from the suppliers. Be prepared to go over budget. 
    THERE IS ZERO PROJECT MANAGEMENT. COMMUNICATION ON YOUR PROJECT WILL BE MINIMAL. THERE IS NO GUIDANCE, SO BE PREPARED TO SELF-MANAGE, RESEARCH, DESIGN AND AT TIMES HIRE YOUR OWN CONTRACTORS. The result of a lack of project management is that many things are done incorrectly due to the lack of oversight - which costs money to fix. We had to become our own project managers. We repeatedly asked for updates on what was coming up with our home and we were ignored. Finally, we tried setting up a task management program for us and the builder to use, and that didn't work either because he didn't use it regularly. On a positive note - if you ask this builder a direct question about building or materials, he explains it quite well. The problem is you don't know what you should be asking if this is your first build and he doesn't offer information which would be useful so he won't be accountable. Also a word of warning, he wants you to work with his suppliers and will not notify you of another supplier even if he knows you're looking for something specific, so be prepared to take that research on yourself.
    YOUR HOME WILL NOT BE COMPLETED BY THE COMPLETION DATE GIVEN. The completion date is a joke, and there is no urgency or attempt to finish by that date and no respect for the situation it puts the homeowners in by extending the build. Our home was finished 6 months late. We were evicted from our rental (on Easter) because out Landlord refused to extend another month after 6 months of extensions (we can't actually blame her). During these extensions, we continually told Schoen Builders the pressure we were under and there was absolutely NO urgency or concern with our situation. Often the house would be empty with nobody working on it, and the builder went on not one, not two, but three vacations during this time. 
    BRAND NEW PURCHASES (COUNTERTOPS, CABINETS, ETC.) WILL NOT BE ADEQUATELY PROTECTED. Expect nicks and damage, and the cost of that is rolled into your build. We purchased a unique and expensive marble for our countertops, and there was a foam covering when they were installed. When the painters started they took it off, and after we saw how our custom kitchen cabinets weren't protected and as a result dinged up, we emailed repeatedly to have the counters covered. We were ignored and got to the point of buying our own protective covering when we reminded the builder of the price it would cost him to replace them - magically they appeared the next day. We still don't understand why they wouldn't just protect things in the first place rather than try to fix them after they're damaged.
    YOU WILL BE BLAMED FOR THINGS THAT ARE NOT YOUR FAULT BECAUSE IN THE BUILDING INDUSTRY EVERYTHING IS ABOUT BLAMING SOMEONE ELSE SO NOBODY HAS TO FIX IT. Rooms were painted the wrong color and we were told we wanted them that color, or we didn't provide the colors fast enough. (We provided a binder of our paint colors and a full print-out of every color, and spent a lot of time purchasing sample colors - so blaming this on us was ridiculous.) Expect this in many areas of the build, this is just one example. Also, there's never a schedule for these things, just an email a few days beforehand saying they need them. There is a basic building schedule but that's pretty much our the window after the first few months. 
    BE PREPARED FOR LONG GAPS OF TIME WHEN YOUR HOUSE SITS IDLE WITH NO WORK AND NO COMMUNICATION. Our house sat without progress an entire summer -without a roof and during a period of intense rain. We have squeaks all throughout our house in the hardwood floors and carpeted areas as a result (the carpeted areas have since been fixed by our carpet supplier who went above and beyond). The builder claims pools of water in the plywood/subfloor isn't what caused all of the squeaks, but he's building the home across from us and put the roof on immediately with them. We moved from a 100 year old home and my husband was adamant about not having squeaky floors - but we do.
    EXPECT RUDE CONTRACTORS; THE BUILDER STANDS WITH CONTRACTORS NOT THE HOMEOWNER. There are a group of contractors that work for this builder and they follow him from home to home. As a result, the contractors don't make the connection that you are the homeowner paying for this project, they feel they answer to the builder. The tile contractor Terry yelled at me in front of my children and spray painted black squares on the floor of our master bedroom and told me I was going to sort through every piece of marble because I wanted to replace two peices of marble he hung in the shower. (That tile guy eventually walked off the job, but the builder still wanted to use him when it came time to lay hardwood - we said no way.)  I also purchased my own tile and these men watched me carry heavy boxes of tile without lifting a finger every time I dropped off tile or stone. The main helper Troy would speak to me like it was inconvenience to deal with me, and yelled at me on two occasions. We informed the builder of all such situations but he still uses them on his builds - his allegiance is with his contractors not the homebuilder, and there is nobody that stands on your behalf.
    DO NOT PAY HIM IN FULL UNTIL YOUR PROJECT IS FINISHED COMPLETELY. We were in the process of moving in when the builder began asking for final payment. He was very urgent about it, and although there were things that needed fixed or finished, we paid him in good faith that these things would be completed. After we paid him in full he became a different person. Suddenly everything that was to be covered under the build was additional and we were sent harsh emails stating "this isn't stuff they just do".  He ignored our calls, texts and emails. He told us if we wanted certain things fixed it would cost us more money. We were left with items in every area (electrical, plumbing, drywall, paint) unfinished and instead of finishing our home he sent us an email saying he feels it will never end and stopped completely. We were left with water pressure issues, areas without insulation, no doorbell, front door unfinished, no interior hardware, shower bars not installed - very basic things that should have been finished. There were also bigger items like washers not working, AC not working, dented appliances left uninstalled in the garage. We were left to deal with all of this on our own and are still to this date hiring contractor to finish. 
    THERE ARE SOME EXCEPTIONAL CONTRACTOR AND THEY ARE WHAT CARRIED OUR HOME. We were fortunate to have a handful of great contractors and suppliers that cared about their work and the integrity of the job. The finish carpenter was amazing, he is the saving grace for this builder. The painters do a really nice job (although we later discovered they added $4,000 in fees at the end without our approval). Our home turned out beautiful, but it was an uphill battle to make that happen and we had to become our own project managers, which is a full time job we were already paying our builder to do.
    OVERALL... For many people, this is the most money you will ever hand over to somebody else to spend on your behalf. Building a home can be stressful, but we hired a builder to manage our build and then we had to do his job. We know some people that had a positive experience working with this builder in the past. He does care about building a structurally sound home and that is probably his best quality. (Although unfortunately, due to the lack of project management, it doesn't always happen.) He also has a great eye for detail and design and cares about building an aesthetically pleasing home.  However, we also know people right now going through the same thing we went through, which was overall an incredibly frustrating experience and that's why we wrote this review. If you're setting out to build a custom home with a strong vision of what you want it requires a lot of work, project management and a solid process to make it happen - this is not your builder! 
     

    - Jodie D.
  • B
    We were not on site during installation as this is a rental property. Lee Days subcontracted our shower install but whoever put it in didn't seal the shower. 1 year later the grout is chipping and washing away leaving holes in the grout and exposing the floor below to water damage. We only use this shower once or twice per year, far too infrequent of use to experience such deterioration of the product that they installed. I called Lee to have him come and assess the problem. He was a no show. Essentially, since we are past the 1 year mark, he wouldn't even look at the problem. Do not trust this company to stand by their labor.
    - Erin F.
  • F
    Contacted them to give us a bid on drywall job. Sent them a pre-read scope requirement, and had an appointment time arranged. They never showed for the appointment. Plus, they never called to say they were going to be late, or to re-schedule. Nothing. I wouldn't give this guy the time of day.
    - Barry R.
  • D
    We signed our contract on July 25, 2012 and were told our house would be done in approximately six months.  It was finished September 19, 2013, nearly 14 months later.  Whenever we asked when things would be done they always responded by telling us it was a subcontractor delay due to a shortage of them in this area and were always vague with dates.  In August 2013, they told us they were having money problems and needed an advance on the remaining construction funds, which we were not willing to do.   We ended up having to work through our bank having them write checks directly to the subcontractors in order to get the work finished.  We did end up with a nice home, but I'm not sure it was worth the horrible experience we went through. We would definitely not recommend Forrester Werhle Home to anyoneBuyer Beware!  As it turns out this is par for the course for them based on recent conversations with our neighbors.
    - Jamie D.
  • C
    When they did the work it was great, and the price was right; however, punctuality is not their strong point.  Plan on it taking twice as long as they say it will.  Then I had a small issue after job was completed (and paid for), would have taken them an hour to fix it, but I can't get them back to take care of it, and that is why I would not call them again.  
    - Michelle G.
  • F
    The very first day of the job we had a bad rain storm when they dug the footer for the patio so things did not go well from the beginning. They installed the patio steps in the rain and were completely pitted from the rain and had mud in the concrete. I came home from work and his workers are sitting in the driveway waiting for the rain to stop drinking beer in the car on the first day of the job (very professional). It finally stops raining and the workers tell me the steps did not turn out right cause they ran out of concrete and they were completely lopsided. His workers said just tell Bob and he will be more than happy to tear out the steps and re-pour them. I called Bob to tell about the steps and the drinking on the job and he said he would take a look at the steps and let me know. Meanwhile there was NO plastic put up on my brand new home and concrete was splattered all over the patio door and siding and downspouts etc. At this point I'm furious, then Bob says he's not replacing the steps. Things continued to go wrong the rest of the job. I had told Bob if there were any questions what so ever please do not hesitate to call me. There was a lack of communication on Bob's part the entire job. Both of my overhead garage doors were splattered with concrete along with the trim and siding because they didn't take the time to mask anything off with plastic. After the job was completed I asked Bob to replace the apron at the street and patio & steps and I would pay him the balance even though I was completely dissatisfied and he refused and said he was taking me to court. I had to hire an engineer to do core samples only to find out that the concrete was 4 1/2" thick insted of 6" and he reviewed the slips from the concrete supplier only to find out it was 5 bag mix insted of class "C" with too much water content. 2 days after a section of the drive was poured it cracked all the way across and all the way through. The engineer could not understand why expansion joints were not put in up against the foundation of the house where he poured the patio. Bob cut corners everywhere he could just to get the job and now I'm stuck with a terrible job. After a 3 year legal battle only the lawyers ended up winning.
    - Karl S.
  • F
    Horrible! A nightmare! Our experience dealing with Pasquale Capra, president of Capra Homes (also known as Capra Industries) has been awful! Capra failed to complete the construction of our home. Thousands of dollars of work still needs to be done and the company won't do the work and won't give us a refund for items not provided or completed. We have filed complaints with the Better Business Bureau, the County Building Department and have hired an attorney to try to get the work done.
    - AMY S.
  • A
    unknown
    - KASANDRA N.
  • A
    unknown
    - Jeffrey H.
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Home Builders in Perrysburg

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