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Find Top-Rated Pemberville Home Warranty Companies

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Home Warranty reviews in Pemberville

  • F
    When I moved into my home, a homeowner's warranty was provided by the seller.  Upon moving into the home, I found that there was an intermittent smell of sewer gas, very unpleasant.  I called First American and they sent out a technician.  The technician agreed with me that there was a rupture of the soil pipe somewhere inside the house and it was leaking sewer gases.  He said the frequency and severity of it would depend on things like wind speed and direction.  He also said that the company would deny the claim but I should persist and maybe they would reverse their decision.
    Sure enough, the claim was denied by a phone operator somewhere in Wisconsin, who had never even seen my house.  He said the problem was not inside the house.  I argued with him, and said that the break couldn't be anywhere BUT inside the house, and that toxic sewer gas was leaking into my house and my family's lungs!  Still, he denied the claim.
    I had a local plumber come out to the house and his team performed a smoke test, where they pump smoke into the soil pipe from outside and see if any smoke comes out into the house.  Yes, smoke poured into my house and I was told that the rupture in the soil pipe was about 8 feet off the floor of my basement, somewhere between the basement ceiling and the first floor.
    I called First American with the results, and the claim was still denied.  This person insisted that the problem was not inside the house, and therefore not covered.  
    I was under some pressure to get this repaired in a short amount of time so I paid the plumber $1800 to fix the problem and they did an excellent job.  Gearhart Plumbing, my heroes!
    I lacked the time and funds to pursue this with a lawyer.  Clearly they are in the business of collecting a premium and not paying out.
    They had the nerve to send me a renewal notice.
    - Sue V.
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Home Warranty Companies in Pemberville

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