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Carpet Installation reviews in Pataskala

  • F
    Rite Rug

    I have an issue that they are not taking care of. The vinyl that I purchased is turning yellow in high traffic areas. It is turning yellow in both my laundry room and my bathroom. They keep trying to tell me that it is from the asphalt on the driveway, but we don't wear shoes in the house because I bought complete new flooring throughout so we don't wear shoes in the house. If it were asphalt it would not be turning yellow in my bathroom. I have been dealing with this now for three months. The last time I talked to Rite Rug they said they were going to call me back and that she was going to get the manufacturer to take care of it. it has probably been about a month since I heard from her. The price was probably good, but they will not stand behind anything they sell you. They are trying to tell me I should have purchased a 10 or 12 year warranty, but what I purchased has a seven year warranty and it was installed just a little over a year ago. But beyond that no one even talked to me about the warranty. An additional warranty was never offered and it was never discussed. I guess some of that is my fault, I should have asked. At the end of the day I have a seven year warranty and it has only been a year since it has been purchased. They installed the different materials one after the other. I have talked with two different people at their complaint department and they won't escalate it and will not allow me to talk their next person in line. The two girls have deal with have been very nice and at least seem to be helpful. At the end of the day Rite Rug is not standing behind what they d sold me. To have the vinyl turn yellow is just not acceptable. They came when they said they would. Everyone I have deal with has been very professional but they are not resolving the issue.

    - BECKY & GARY K.
  • A
    Solomon's Carpet Sales & Service
    These men are craftsmen who take pride in their work. They are well experienced, courteous, and easy to work with. They cleaned up after themselves each day. They were prompt in their response to my calls, and took time to explain and answer my questions. They did an excellent job in every way!
    - STEVE H.
  • A
    Pataskala Floors
    We contacted Jason because of his excellent reviews and also because his business was local.  From first contact through to clean-up, Jason was professional in every way. 
    We had new carpet laid in a basement room, and several old wood transition strips were switched out and new rubber-type strips installed.  They turned out beautifully. We could not be happier with his work.
    When we need new floors in the future, we will be calling Jason again. I would highly recommend him to anyone who needs this type of work done in their home or business!
    Thanks again Jason!
    J.S. in Pataskala, OH
    - Janet S.
  • A
    Pataskala Floors
    I had a few people come out to bid the job.  Needed all my carpet replaced before selling my house.  Jason's price for the carpet was the cheapest.  I wanted to prep the house myself and have all the furniture moved and carpet removed to save money on the job and the other people i talked to didnt want anything to do with it.  They wanted to do ALL the work so they could make more money.  Jason was totally cool with whatever i wanted to do and his price was outstanding.  I had everything ready and he came in and got my entire house done in one day with ease.  I highly recommend him, you wont be disappointed!  He is your guy.
    - mike m.
  • A
    Pro Flooring
    Things went well.  They completed the work in one day.  The workmanship was excellent, the price still seems a little high but it was a last minute job and they completed it as promised.  I appreciated that they were able to work with carpet that we had purchased elsewhere, even went to pick it up even though they sell and special order carpet.  Seams look great.
    - Ben Y.
  • A
    LOWE'S
    I choose some carpet that I wanted them to install and they came out did the measurement and I signed a contract. So, I"m in the middle of working with them. The last time I used them is to buy a dishwasher from and they're a good company. They do what they say they're going to do. You pick out on what you're looking at and they got some to install it. They take it and pick it up and take it to the counter scan it and that would go to their system for install. They'll tell you that they're gonna call and they always call you within two days. When they said they're gonna send someone out, they send them out what they are suppose to do. They came out and installed it properly and did a wonderful job.
    - Fred B.
  • A
    Levi's 4 Floors
    I got a quote and pursue on using their service. They finished the job and there's a little bit of issue that we had and they came out in a reasonable amount of time after the initial installation and fix that issue. I had a pleasurable experience with them. The lady that came out was just really honest, straight forward and tried to help in terms of the quality and prices of material to fit my budget right. There was no holes unlike other companies that I got a quote from. I felt like she is being honest so I felt comfortable with her.
    - Fred B.
  • B
    Carpet Ladies Company
    The quality of the work and the hardwood was very good. I didn't give a good grade as far as punctuality and responsiveness is concerned because Kathy evidently had too much on her plate with the "Big Deal" promotion. We were told she would arrive at a certain time and she was repeatedly late. Once she was suppose to be at our house around 7:00 PM, got a phone call saying she wouldn't be here until 8:30 PM and than didn't show up until 9:30 PM. The straw that broke the camels back was when she told us the gentleman that was suppose to install our flooring would come in the evening or the next day to see what the job looked like. We didn't receive a phone call tellling us when he would come and he never showed up. I left a voicemail with Kathy and called her cell, with no response until a couple days later. I was very upset and told her I didn't appreciate her leaving us hanging. It was a good thing my husband was on vacation that week, otherwise we would have taken off a day of work for nothing. She said she would compensate us by taking an extra $150.00 of the price. She did do that. I wouldn't take advantage of another "Big Deal" with her company because she bit off more than she could chew.
    - DONNA M H.
  • A
    Joe McCord's Carpet Service
    He was very good. He worked with us because we had some problems getting the carpet in. He was real flexible and kept in touch with us. He was right there to install it pretty much when the carpet came in. It was a two-day job.
    - Amy H.
  • A
    Joe McCord's Carpet Service
    Very good experience. Mr Mccord was as professional a man as I have met. Showed up on time did exactly what he said he would do. Very personable and a hard worker. At this time, he is a single person (as opposed to a crew) but he works fast. Carpet looks great. Job took about 4-5 hours
    - timothy h.
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Carpet Installers in Pataskala

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