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Find Top-Rated Orient Fireplace Contractors

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Fireplace Repair reviews in Orient

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  • Not good. One of the office personnel, Laura, called us back and left a message the next day (8/29/18) on our machine. That was appreciated. I called back this morning (8/30/18) shortly after they opened and left a message for her to call me back to schedule someone to come out and look at the chimneys and give us an estimate. She called in the afternoon and immediately started talking as if we were scheduling to have the job actually done, instead of giving an estimate. Laura talked rapidly, talked over my attempts to explain that we just wanted an estimate only at this point, and basically explained that they would come and run a camera up the chimneys to check for cracks or damage, etc before sweeping. She said that it would cost $199 per chimney to sweep. Again, Laura kept acting like we were actually scheduling the job and not an estimate. So, at one point, I had to ask if she had even read what I wanted done, on the Angie's list message. She pulled it up, looked at it, said that she had read it, and that Mike, the man that would probably be coming out, would discuss all with me. Only after I told her multiple times that we just wanted an estimate at this point, she finally said the estimate would be free and the process would run about 60 minutes. We decided on the date and time they would come out and THEN it really went down hill. Laura said they had to have my credit card on file because if we weren't there when they showed up, they would charge us $50. I told her that we would be there because I had other workmen coming to the house that same morning and their appointment was after that. And that I was not comfortable in giving them my credit card number when I don't even know if they are going to get the job. AGAIN, I told her we were looking for estimates only at this point and that she said the estimate was free. Laura said that UNLESS I gave her our credit card to have on file, they would not come out to give an estimate. At that point, I was so angry and frustrated that I told her they obviously didn't want our business and I hung up. I shouldn't have done that but I was fed up with her talking over me and not wanting to listen. And I REALLY don't see why they had to have our credit card on file when this is a free estimate only request. I am really disappointed After all the good reviews I read, I really had high hopes. But I can't trust a company who requires a credit card up front before they even know if they have the job. And I don't appreciate staff that don't listen to what a potential customer is trying to say.
    - Melinda T.
  • They did an awesome job with the initial chimney cleaning and repair estimate. I have tried 3 other times to arrange further analysis and repair of the brick work around the base and although a day and time was agreed to they never showed up or called to reschedule. My nanny and neighbor said they showed up other random times to see if I was available for impromptu appointments, which I was not. I am sad that after the initial very good service I haven't been able to get them back again.
    - Susanne E.
  • They were prompt, courteous and friendly. They put coverings on their feet and put cloth down to protect the carpet. They were two of the nicest guys and they answered every question I had patiently. They did a great job and I would highly recommend them to anyone.
    - KEVIN H.
  • unknown
    - Kristi W.
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Fireplace Contractors in Orient

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