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There are 4 top-rated auto services in your area and 123 to avoid.

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Auto Service reviews in North Jackson

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  • Please read this before taking your car to be serviced by Preston VW. I received a recall notice for something minor but it required bringing my car to a VW dealer. So I decided to have them change the oil while it was there.
    When I arrived the Service Manager asked if the car needed anything else, I mentioned to him that the passenger seat would not slide forward or back. It is stuck in the middle and is not causing a problem, but if it could be fixed for less than $50 than to go ahead. He said the norma diagnostic fee is $98, I said forget it. He then promised to work with me on the price, I said OK, I will not pay more thasn $50 to have it fixed. We agreed and I handed him the keys.
    About twenty or thirty minutes later he appoached me with a host of things the car "needed". I asked about the seat and he responded, our technician says the seat frame is tweaked and you need a new one $550. I said,No Thank-you,
    I turned down all additional service due to the extraordinary prices. I saw my car going t be washed and 10 minutes later it was done. I was there a total of 45 minutes. Service performed, change oil and filter and top off the fluids. Total cost was $159.00
    When I inquired about the cost, I was told it wasa diagnostic fee. $100 to tell me the seat frame is "tweaked"
    This is pure robbery. 45 minutes and $159.00 - Stay as far away as you can from any dealership that has the name Preston.

    Update 12/10/12 I spoke to the General Manager the day after this happened. We had a brief phone call. While I think he was concerned, I do not believe I conveyed to him how poorly I was treated by his Service Manager. The General Manager was apologetic and promised to look into the incident. While I did not ask for a refund or monetary compensation, he sent a generous amount of gift cards to me in the mail. The gift cards will be donated to a local charity. I do feel somewhat better after knowing that someone there is concerned about the poor treatment of the customer.
    - Paul D.
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Auto Services in North Jackson

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